What users are saying about
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242 Ratings
3 Ratings

Keap

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242 Ratings
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Score 7.5 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

Keap

Keap is perfect for small businesses using it as an all-in-one marketing and sales platform. The updates and features added are catered toward entrepreneurs and small businesses. The features and tools available are very easy-to-use for non-marketers once you understand where everything is.For larger companies that may have multiple people on staff working on emails, it does make it harder to manage. Drafts cannot be shared between individuals and multiple people cannot be working in the same campaign (even if they're working on completely separate pieces, such as a landing page and email broadcast). There is also very little flexibility for design in the drag and drop email builder, such as only one option for font.
Anonymous | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Keap
7.2
Thryv
8.5
WYSIWYG email editor
Keap
7.8
Thryv
Dynamic content
Keap
6.7
Thryv
9.0
Ability to test dynamic content
Keap
5.0
Thryv
10.0
Landing pages
Keap
7.4
Thryv
10.0
A/B testing
Keap
6.5
Thryv
Mobile optimization
Keap
6.5
Thryv
5.5
Email deliverability reporting
Keap
7.4
Thryv
7.2
List management
Keap
8.8
Thryv
9.0
Triggered drip sequences
Keap
8.5
Thryv
9.0

Lead Management

Keap
7.7
Thryv
8.3
Lead nurturing
Keap
7.9
Thryv
10.0
Lead scoring and grading
Keap
7.0
Thryv
Data quality management
Keap
7.6
Thryv
6.8
Automated sales alerts and tasks
Keap
8.4
Thryv
8.1

Campaign Management

Keap
7.6
Thryv
9.0
Calendaring
Keap
7.8
Thryv
8.0
Event/webinar marketing
Keap
7.3
Thryv
10.0

Social Media Marketing

Keap
5.4
Thryv
7.0
Social sharing and campaigns
Keap
5.7
Thryv
10.0
Social profile integration
Keap
5.0
Thryv
4.0

Reporting & Analytics

Keap
6.9
Thryv
5.0
Dashboards
Keap
7.0
Thryv
9.0
Standard reports
Keap
7.3
Thryv
4.0
Custom reports
Keap
6.5
Thryv
2.0

Platform & Infrastructure

Keap
6.6
Thryv
7.7
API
Keap
7.7
Thryv
Role-based workflow & approvals
Keap
6.9
Thryv
7.7
Customizability
Keap
6.5
Thryv
7.8
Integration with Salesforce.com
Keap
6.0
Thryv
Integration with Microsoft Dynamics CRM
Keap
6.5
Thryv
Integration with SugarCRM
Keap
6.0
Thryv

Pros

Keap

  • The support is excellent! Navigating the app and figuring out how to do certain things can be like entering a rabbit hole with no idea where to go at first, but I know that the support team is always there to help me successfully do what I need and want to do. I contact support regularly.
  • I very much appreciate that a business the size of mine can use one app to do so many things such as store a contact database, allow for communication and program delivery though both broadcast emails and campaigns, set up and keep track of purchases and receive payment securely, allow program delivery or email series' through the campaigns, and set up affiliate programs. I have used and regularly use all of these features.
  • I like the dashboard feature and how it gives me a daily snapshot of my business.
  • There was a bit of a learning curve, but creating newsletters and campaigns are fairly straightforward for me now, and they always come out looking and operating professionally as the updated functionality is easy to use and relatively intuitive.
Carla Atherton | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

Keap

  • Wholesale block of some valid domains - without notice, suddenly can't send emails to some long-time customers.
  • Need the ability to create custom objects.
  • Missing the ability to search drilldown fields.
  • Can't delete search reports that were created by deactivated accounts.
Anonymous | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Likelihood to Renew

Keap

Keap 7.5
Based on 37 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Usability

Keap

Keap 6.6
Based on 19 answers
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Stacey Stearns | TrustRadius Reviewer

Thryv

Thryv 9.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Keap

Keap 8.8
Based on 9 answers
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
Anonymous | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Performance

Keap

Keap 7.7
Based on 9 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Support Rating

Keap

Keap 7.0
Based on 21 answers
When you first sign up for the software, they hold your hand....but only for about 2 hours. Once your support is up you are on your own. It's not easy to figure out and there isn't much documentation, video tutorials, and help for how to use it because they want you to pay them for more one-to-one time with their consultants. I dislike this business model in this day and age, it doesn't lend itself to good internet etiquette. I can't decide what is worse...the kind of support where you have to pay for everything or the kind of support that has too many overseas customer service reps where you have a language barrier to overcome when you have one simple question that folks can't seem to understand
Kate Murray, MBA | TrustRadius Reviewer

Thryv

Thryv 8.4
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

In-Person Training

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Online Training

Keap

Keap 9.5
Based on 5 answers
The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
Anonymous | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Implementation Rating

Keap

Keap 8.0
Based on 11 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Alternatives Considered

Keap

We've used Salesforce and Next Level Suite. Salesforce was too robust for our organization and too difficult to implement. Next Level Suite was fantastic for us when we were just getting started, but it isn't or wasn't ideal for our business as we grew to expand how we operate, generate leads, and manage our customer database.
Brian Del Terzo Credilife® | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Scalability

Keap

Keap 7.0
Based on 2 answers
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Return on Investment

Keap

  • As a marketing agency, it has had a great positive impact. As we have become more efficient using the tool, we benefit across all our clients.
  • Using Keap/Infusionsoft has helped all our young team members understand how marketing and sales work together with campaigns, customer data, and creating complex workflows to drive more sales.
Bailey Witt, MBA | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
starting at $79*

* prerequisite for all new customers

Keap Editions & Modules

Edition
Grow$791
Pro$1491
Max$1991
  1. per month
Additional Pricing Details
Pricing starts as low as $79. Get started growing your business and learn more about our pricing and features at https://keap.com/pricing.

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison