Likelihood to Recommend It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Read full review Microsoft Access can be easily implemented with training. It doesn't require expert level skill for basic reporting functions - but can be scaled to a complex database with sophisticated users. Its appropriate to consider if excel needs to be used to create reports, or if there are data entry needs - with corresponding reports.
Read full review Pros Ease of use for distributing email to large quantities of recepients. Exporting data for data evaluation and manipulation. Customizing the types of questions and response scoring. Read full review Very easy to create entity-relationship diagrams for various tables and designing mock layouts. Really easy to navigate as it hold[s] the classic Microsoft UI. Another good thing is that it comes with the complete MS Office Suite. It is really fast when joining multiple tables no matter what type of join. Works on pretty much same SQL scripts so no need to learn a new language! Read full review Cons Based on our usage we didn't face issues using KeySurvey Read full review Microsoft Access has not really changed at all for several years. It might be nice to see some upgrades and changes. The help info is often not helpful. Need more tutorials for Microsoft Access to show how to do specific things. Be careful naming objects such as tables, forms, etc. Names that are too long can get cut off in dialog boxes to choose a table, form, report, etc. So, I wish they would have resizable dialog boxes to allow you to see objects with long names. I wish it could show me objects that are not in use in the database for current queries, tables, reports, forms, and macros. That way unused objects can be deleted without worrying about losing a report or query because you deleted the underlying object. Read full review Likelihood to Renew This decision is out of my hands.
Read full review I and the rest of my team will renew our Microsoft Access in the future because we use and maintain many different applications and databases created using Microsoft Access so we will need to maintain them in the future. Additionally, it is a standard at our place of work so it is at $0 cost to us to use. Another reason for renewing Microsoft Access is that we just don' t have the resources needed to extend into a network of users so we need to remain a single-desktop application at this time.
Read full review Usability Microsoft Access is easy to use. It is compatible with spreadsheets. It is a very good data management tool. There is scope to save a large amount of data in one place. For using this database, one does not need much training, can be shared among multiple users. This database has to sort and filtering features which seem to be very useful.
Read full review Reliability and Availability I don't think the program has ever failed me. It is one of those programs where there is always a solution if you know where to look.
Read full review Support Rating We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Read full review While I have never contacted Microsoft directly for product support, for some reason there's a real prejudice against MS Access among most IT support professionals. They are usually discouraging when it comes to using MS Access. Most of this is due to their lack of understanding of MS Access and how it can improve one's productivity. If Microsoft invested more resources towards enhancing and promoting the use of MS Access then maybe things would be different.
Read full review Implementation Rating there is no key idea, since it is easy to implement Microsoft Access
Read full review Alternatives Considered In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of
SurveyMonkey , but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Read full review Crystal is easier for report writing, but isn't a database solution.
Salesforce is lovely, but much more expensive than an old copy of Microsoft Office. For a small budget, [Microsoft] Access was really the only viable option. I only wish it was easier to write complex reports.
Read full review Return on Investment Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it. Improved customer service based on clients feedback The emails delivery report complimented our emails reports from other tools, so we used it for email db management! Read full review Not having to recreate queries or reports every time you want to use them. Once an item is created and saved as part of the database, you save manpower by not having to recreate them. ROI from a usability standpoint is great. Solid product with great functionality that requires low maintenance usually. Read full review ScreenShots