KeySurvey vs. ProntoForms

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.

Incentivized

ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.

Incentivized

• Ease of use for distributing email to large quantities of recepients.
• Exporting data for data evaluation and manipulation.
• Customizing the types of questions and response scoring.

• Out of the box integrations.
• Simple user interface (not much coding experience needed).
• Enablement of OCR scanning, telemetry and camera data.

Incentivized

• Based on our usage we didn't face issues using KeySurvey

• Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
• Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.

Incentivized

This decision is out of my hands.

ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.

Incentivized

We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue

Incentivized

The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.

Incentivized

In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.

Incentivized

We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.

Incentivized

• Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
• Improved customer service based on clients feedback
• The emails delivery report complimented our emails reports from other tools, so we used it for email db management!

• Return on Investment is immediate and possible from the first submission.
• Saved us hours when it came to implementing forms on websites

Incentivized