Decent cost-effective replacement for an enterprise application's field service module.
September 26, 2020

Decent cost-effective replacement for an enterprise application's field service module.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ProntoForms

ProtoForms was used in a live pilot as a field service data recording solution for our corporation's engineering department. The field service agents for our existing CRM was not flexible and customizable enough for our specific needs, and custom solutions from the vendor were costly. ProntoForms was evaluated as a potential easy to use data capture tool for engineers in the field using mobile devices.
  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.
  • Out of the box integrations are limited.
  • Custom integrations require technical know-how (and may require the involvement of the destination product's vendor).
  • Priced for the enterprise environment, but can be improved.
  • + Better field service maintenance tracking.
  • + Better adherence to routine maintenance schedules.
  • - More effort than anticipated for custom integrations.
While ProntoForms is specialized (and probably better suited) for the field service environment, Smartsheet is a more well-rounded solution that has a lot more features that can be utilized in other areas or teams. Smartsheet also has a shorter learning curve due to its MS Excel-like flexibility with formulas. However, Smartsheet is better suited for simple form recording with limited integration options compared to Prontoforms.
We have not had the need to interact with the support team for any major issues.
As Prontoforms markets itself as a low code, user-friendly drag and drop solution, it definitely excels in the area of user experience. While those who are more on the technical side will appreciate the standard options available as part of its custom integration tools. The learning curve has never been an issue.

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Prontoforms is suited for complicated business needs that are able to integrate seamlessly into one of the out-of-the-box solutions available. For simple recording to a spreadsheet, pdf, word document, database, etc. without any additional integrations, better (and in some cases free) solutions may work. For custom integrations, cost and effort may get expensive.