Likelihood to Recommend It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Read full review One of the most significant benefits of using Sogolytics is its robust reporting capabilities. The platform allows us to generate comprehensive reports with clear visualizations, making communicating our results to funders easy. This has greatly enhanced our transparency and accountability, demonstrating the effectiveness and impact of our programs.As a nonprofit organization, we are incredibly grateful for Sogolytics' support to organizations like ours. The platform's accessibility and user-friendly interface have made it an indispensable tool in our efforts to provide quality programs to schools and students in need.
Read full review Pros Ease of use for distributing email to large quantities of recepients. Exporting data for data evaluation and manipulation. Customizing the types of questions and response scoring. Read full review Easy to use - easy to create surveys, send to participants and review the results The library of ready to use templates is so helpful! The large variety of question types helps to keep the survey interesting for the participant. The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question. Read full review Cons Based on our usage we didn't face issues using KeySurvey Read full review Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like) Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey) Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view) Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template Read full review Likelihood to Renew This decision is out of my hands.
Read full review Will definitely use the software again as soon as we need another survey to be conducted.
Read full review Usability Everything on the platform is laid out logically and in a manner that even our less technical administrators can go onto the system and create/manage any surveys or feedback questionnaires. The options for distribution of these surveys are also simple and straight forward with all available choices showing. Our users don't need to know the ins and outs of the system to be able to use it.
Read full review Support Rating We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Read full review I had an issue whereby I used a free trial that ended, locking me out of my account. I contacted their customer service to help with this issue, which they resolved in under half an hour. I was extremely impressed with their speed and quality of service, which led me to filling out this review!
Read full review Alternatives Considered In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of
SurveyMonkey , but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Read full review I evaluated several different products, including
SurveyMonkey . SoGoSurvey appeared to have the most features at the best value. Unfortunately, the "free" service didn't satisfy our needs and we had to upgrade during the first survey. I found
SurveyMonkey and SoGoSurvey to be very comparable.
Read full review Return on Investment Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it. Improved customer service based on clients feedback The emails delivery report complimented our emails reports from other tools, so we used it for email db management! Read full review Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money. Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are. Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards. Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed. Read full review ScreenShots