10 Reviews and Ratings
16 Reviews and Ratings
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.Incentivized
Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.Incentivized
Ease of use for distributing email to large quantities of recepients.Exporting data for data evaluation and manipulation.Customizing the types of questions and response scoring.
TINYpulse provides a nice, prepackaged survey platform with a library of suggested questions to use and hard-coded timelines and processes... so it is truly a "plug and play" tool.The platform produces some graphics and other methodology for assisting HR in delivering survey results to the rest of the executive team and/or to share with employees.TINYpulse does a DYNAMIC job in selling the message that the employee's responses are anonymous. Not sure if it is a generational issue or the result of younger generations watching a parent go thru a RIF or other job elimination, but the notion of radically-candid feedback is not one which I've found to be present with many Millennials (here or in past organizations), so this is a big selling point for TINYpulse.The TINYpulse platform offers a "Cheers for Peers" program, allowing the company to promote another form of peer-to-peer recognition which can even be linked to Slack (or nearly any business-based instant messaging system) to create a constant feed for all to see those receiving recognition for going above-and-beyond.Incentivized
Based on our usage we didn't face issues using KeySurvey
TINYpulse sometimes makes updates to their app and website, and when navigating as an admin, I have found some of the links to be broken after an update.The pricing structure of TINYpulse has changed since we first began using it, changing from a pay per user amount to a bulk-buy amount. This led to some confusion when we went to add more users.Incentivized
This decision is out of my hands.
Self explanatory and easy to use. Email notifications help to remind users what they have to do. Very simple and straightforward user interface.Incentivized
I have never experienced an outage or technical problem with TinyPluse.Incentivized
Site always loads properly and running efficiently Incentivized
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue Incentivized
I have not interacted with the support team.Incentivized
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.Incentivized
TINYpulse provided the most-competitive pricing of all vendors considered, with the greatest flexibility of use with desktop, mobile app, and operating system. While customer support proposed by others appeared to be closer to "live" or real-time, with closer to the 24/7 kind of environment in which we live/work in today, budget was a driving factor for us.Incentivized
Easy to deploy, create and add accounts.Incentivized
Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.Improved customer service based on clients feedbackThe emails delivery report complimented our emails reports from other tools, so we used it for email db management!
It's an easy way to get feedback and suggestions. I think it contributes to the team culture of wanting to always question and improve.It's an easy way to build rapport among teammates and I think contributes to overall sense of team building (especially for a dispersed team).It's an easy way to keep your finger on the overall pulse of the team and allows management to be able to quickly address any frustrations or issues before they become bigger concerns.Incentivized