Khoros CX Insights vs. UserTesting
Khoros CX Insights vs. UserTesting
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A | |
UserTesting | N/A | UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale. | N/A |
Khoros CX Insights | UserTesting | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Khoros CX Insights | UserTesting | |
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Top Pros |
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Top Cons |
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Khoros CX Insights | UserTesting | |
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Small Businesses | Sogolytics Score 9.0 out of 10 | Smartlook Score 8.3 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Optimal Workshop Score 9.1 out of 10 |
Enterprises | Verint Voice of the Customer Score 9.5 out of 10 | Optimal Workshop Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros CX Insights | UserTesting | |
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Likelihood to Recommend | 7.3 (1 ratings) | 8.3 (179 ratings) |
Likelihood to Renew | - (0 ratings) | 5.2 (8 ratings) |
Usability | - (0 ratings) | 8.2 (157 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 8.5 (157 ratings) |
Implementation Rating | - (0 ratings) | 5.1 (4 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Khoros CX Insights | UserTesting | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium)
| UserTesting
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Pros | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Cons | Khoros (Formerly Spredfast + Lithium)
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Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Usability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Reliability and Availability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Performance | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Support Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Implementation Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Alternatives Considered | Khoros (Formerly Spredfast + Lithium)
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Scalability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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Return on Investment | Khoros (Formerly Spredfast + Lithium) No answers on this topic | UserTesting
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ScreenShots | Khoros CX Insights Screenshots | UserTesting Screenshots |