Khoros Service vs. Smith.ai Live Website Chat
Khoros Service vs. Smith.ai Live Website Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
Khoros Service | Smith.ai Live Website Chat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
Khoros Service | Smith.ai Live Website Chat | |
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Khoros Service | Smith.ai Live Website Chat | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Front Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Front Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Service | Smith.ai Live Website Chat | |
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Likelihood to Recommend | 8.0 (112 ratings) | 9.1 (15 ratings) |
Likelihood to Renew | 7.8 (78 ratings) | - (0 ratings) |
Usability | 7.3 (7 ratings) | 8.6 (9 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.0 (9 ratings) | 9.0 (14 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (70 ratings) | - (0 ratings) |
Product Scalability | 8.1 (77 ratings) | - (0 ratings) |
Khoros Service | Smith.ai Live Website Chat | |
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Likelihood to Recommend | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai
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Pros | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai
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Cons | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai
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Likelihood to Renew | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai No answers on this topic |
Usability | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai
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Reliability and Availability | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai No answers on this topic |
Performance | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai No answers on this topic |
Support Rating | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai
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In-Person Training | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai No answers on this topic |
Implementation Rating | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai No answers on this topic |
Alternatives Considered | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai
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Scalability | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai No answers on this topic |
Return on Investment | ![]() Khoros (Formerly Spredfast + Lithium)
| Smith.ai
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ScreenShots | Khoros Service Screenshots | Smith.ai Live Website Chat Screenshots |