Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 9.7 out of 10
N/A
Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.
$120
per month for 5 users (minimum)
Smartsheet
Score 8.3 out of 10
N/A
Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.
$12
per month per user (up to 10 users)
Pricing
KintoneSmartsheet
Editions & Modules
Professional Subscription
$24
per month per user
Pro
$12
per month per user (up to 10 users)
Business
$24
per month per user (3 user minimum)
Enterprise
Contact Sales
Advanced Work Management
Contact Sales
Offerings
Pricing Offerings
KintoneSmartsheet
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.A discount is offered for annual billing.
More Pricing Information
Community Pulse
KintoneSmartsheet
Features
KintoneSmartsheet
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
8.3
9 Ratings
6% above category average
Smartsheet
-
Ratings
Customer data management / contact management9.76 Ratings00 Ratings
Workflow management9.29 Ratings00 Ratings
Territory management8.54 Ratings00 Ratings
Opportunity management8.54 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.04 Ratings00 Ratings
Contract management7.03 Ratings00 Ratings
Quote & order management7.54 Ratings00 Ratings
Channel / partner relationship management9.33 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
9.0
7 Ratings
16% above category average
Smartsheet
-
Ratings
Case management9.67 Ratings00 Ratings
Help desk management8.56 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Kintone
8.0
2 Ratings
3% above category average
Smartsheet
-
Ratings
Lead management8.02 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
8.9
9 Ratings
14% above category average
Smartsheet
-
Ratings
Task management9.06 Ratings00 Ratings
Reporting8.89 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
8.1
8 Ratings
6% above category average
Smartsheet
-
Ratings
Pipeline visualization8.34 Ratings00 Ratings
Customizable reports8.08 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
8.9
11 Ratings
15% above category average
Smartsheet
-
Ratings
Custom fields9.211 Ratings00 Ratings
Custom objects9.09 Ratings00 Ratings
API for custom integration8.65 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
8.5
2 Ratings
12% above category average
Smartsheet
-
Ratings
Marketing automation8.52 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
9.3
6 Ratings
20% above category average
Smartsheet
-
Ratings
Mobile access9.36 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
9.5
10 Ratings
12% above category average
Smartsheet
-
Ratings
Role-based user permissions9.510 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Kintone
-
Ratings
Smartsheet
9.1
129 Ratings
17% above category average
Task Management00 Ratings9.8126 Ratings
Resource Management00 Ratings10.0108 Ratings
Gantt Charts00 Ratings9.0109 Ratings
Scheduling00 Ratings9.8111 Ratings
Workflow Automation00 Ratings9.2100 Ratings
Team Collaboration00 Ratings10.0122 Ratings
Support for Agile Methodology00 Ratings8.981 Ratings
Support for Waterfall Methodology00 Ratings9.079 Ratings
Document Management00 Ratings9.2101 Ratings
Email integration00 Ratings9.0100 Ratings
Mobile Access00 Ratings8.096 Ratings
Timesheet Tracking00 Ratings9.762 Ratings
Change request and Case Management00 Ratings8.169 Ratings
Budget and Expense Management00 Ratings8.075 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Kintone
-
Ratings
Smartsheet
7.9
66 Ratings
3% above category average
Quotes/estimates00 Ratings8.144 Ratings
Invoicing00 Ratings7.537 Ratings
Project & financial reporting00 Ratings8.760 Ratings
Integration with accounting software00 Ratings7.332 Ratings
Best Alternatives
KintoneSmartsheet
Small Businesses
Salesflare
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Score 10.0 out of 10
Kintone
Kintone
Score 9.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Kintone
Kintone
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Planview AgilePlace
Planview AgilePlace
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KintoneSmartsheet
Likelihood to Recommend
9.7
(58 ratings)
9.3
(146 ratings)
Likelihood to Renew
10.0
(8 ratings)
9.0
(24 ratings)
Usability
9.4
(16 ratings)
9.2
(17 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
10.0
(1 ratings)
Support Rating
9.4
(46 ratings)
8.1
(45 ratings)
Online Training
10.0
(1 ratings)
7.0
(1 ratings)
Implementation Rating
6.8
(4 ratings)
10.0
(6 ratings)
Configurability
9.0
(43 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(2 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(2 ratings)
-
(0 ratings)
Professional Services
10.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
KintoneSmartsheet
Likelihood to Recommend
Kintone
I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
Read full review
Smartsheet
Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet. For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior
Read full review
Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Smartsheet
  • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
  • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
  • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
Read full review
Cons
Kintone
  • Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
  • More visuals would be great! I love seeing the data visually, and so does my board.
  • That's all I can think of - I really do enjoy the program.
Read full review
Smartsheet
  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
Read full review
Likelihood to Renew
Kintone
We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
Read full review
Smartsheet
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Read full review
Usability
Kintone
I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
Read full review
Smartsheet
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
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Reliability and Availability
Kintone
Never had an issue with this.
Read full review
Smartsheet
No answers on this topic
Performance
Kintone
Pages load quickly, no issues with response time
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Smartsheet
No answers on this topic
Support Rating
Kintone
I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
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Smartsheet
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
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Online Training
Kintone
The training was seamless and easy to follow
Read full review
Smartsheet
No answers on this topic
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
Read full review
Smartsheet
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
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Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Read full review
Smartsheet
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
Smartsheet
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
Smartsheet
No answers on this topic
Professional Services
Kintone
We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
Read full review
Smartsheet
No answers on this topic
Return on Investment
Kintone
  • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
  • It allows a few of our employees to work remotely, which was essentially impossible prior.
  • We can see raw data for success/failure rates, which we actively use in our employee review process.
Read full review
Smartsheet
  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
Read full review
ScreenShots

Kintone Screenshots

Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile