Kissflow vs. ServiceNow App Engine

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kissflow
Score 6.7 out of 10
Enterprise companies (1,001+ employees)
Kissflow is a low-code platform for custom application development tailored to business operations. Kissflow empowers process owners and IT developers to automate and build processes and applications for internal business operations.
$1,500
per month 50 Users
ServiceNow App Engine
Score 7.4 out of 10
N/A
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
Pricing
KissflowServiceNow App Engine
Editions & Modules
Small Business
$1500
per month
No answers on this topic
Offerings
Pricing Offerings
KissflowServiceNow App Engine
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KissflowServiceNow App Engine
Top Pros
Top Cons
Features
KissflowServiceNow App Engine
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Kissflow
7.2
1 Ratings
15% below category average
ServiceNow App Engine
7.6
6 Ratings
10% below category average
Drag-and-drop Interfaces8.01 Ratings9.05 Ratings
Platform Security8.01 Ratings8.36 Ratings
Platform User Management6.01 Ratings7.06 Ratings
Reusability8.01 Ratings8.05 Ratings
Platform Scalability6.01 Ratings5.86 Ratings
Visual Modeling00 Ratings7.36 Ratings
Best Alternatives
KissflowServiceNow App Engine
Small Businesses
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KissflowServiceNow App Engine
Likelihood to Recommend
6.0
(21 ratings)
6.7
(7 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
7.7
(3 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.7
(2 ratings)
-
(0 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
KissflowServiceNow App Engine
Likelihood to Recommend
Kissflow, Inc (OrangeScape)
We've used Kissflow [School Cloud] in order to track parent requests for transportation in the SpEd department. It has been user friendly for parents to input a request and staff to review, double check school sites and locations, and set up specific routes to meet the needs of students and communicate the info back to parents.
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ServiceNow
When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.
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Pros
Kissflow, Inc (OrangeScape)
  • They know what they are. You aren't going to get a Workflow program that also wants to be a CRM. You will get the equivalent of an electronic assistant going from station to station, taking care of business and giving you the end result.
  • Paper. It reduces the amount of paper needed for menial tasks tremendously. You can automate an entire process. As an educational institution, you may still need paper copies, but you aren't waiting for John Doe to sign Line 3, then Jane Doe to initial, and so on and so on with a paper form.
  • Tracking. If you need to know where things are in the process, the fact that this program is dedicated to workflow makes it incredibly easy to identify where people are in the sales flow.
  • Customer appreciation. When your workflow is stronger, faster, and better, the customers feel it. They feel like you are right there with them and getting things moving.
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ServiceNow
  • Perfect tools for easy task management.
  • Coordination platform.
  • Effective project documentation.
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Cons
Kissflow, Inc (OrangeScape)
  • Workflow Design: There isn't a copy/paste function when creating the workflow, and you can't move a workflow task between parallel branches. This becomes a pain point when an item has 98% of what you need, but you can't copy it and place it in another branch to make the last tweaks. Instead, it needs to be completely recreated
  • Interface: While I like the current design features, which make it easy for an end-user to find their tasks and items, it would be nice to also have some flexibility within the platform. Things like being able to groups apps under a category or tailoring the look and feel of the page a little more would be a welcome addition.
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ServiceNow
  • Improve the UI of the environment
  • The left panel in service now is clumsy that can be improved.
  • Connect service now with callers email for any notification related to any incident raised.
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Likelihood to Renew
Kissflow, Inc (OrangeScape)
Really love the product. Was pleasantly surprised that it has been easy to use for parents
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ServiceNow
There are limited use cases where we are just using the service now app engine as of now
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Usability
Kissflow, Inc (OrangeScape)
The system has room to grow as it's limited by not being able to edit POs after they've been approved. The system is great for registrations and syncing to other systems while including the attachments. The reporting from Kissflow is also easy to setup to link to other platforms such as Looker
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ServiceNow
overall it's a good software, but I think it could be updated to give it an edge over other platforms
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Reliability and Availability
Kissflow, Inc (OrangeScape)
No answers on this topic
ServiceNow
Almost 100% available on time
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Support Rating
Kissflow, Inc (OrangeScape)
I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!
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ServiceNow
They tried their best to resolve our queries every time we contacted them about any technical support
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Implementation Rating
Kissflow, Inc (OrangeScape)
No answers on this topic
ServiceNow
App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
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Alternatives Considered
Kissflow, Inc (OrangeScape)
KiSSFLOW is much easier to set up, less coding and easier to explain to those that are being trained. The company already had SharePoint, but it is a very difficult system to set up. A class had to be taken, along with getting books in order to understand the process of the workflow. With KiSSFLOW, it is simple to understand, the helpdesk is quick with their response, help topics are laid out simply and you can even talk with someone on that side to ask your questions. Overall, KiSSFLOW is a much easier workflow and system to use.
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ServiceNow
ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
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Scalability
Kissflow, Inc (OrangeScape)
No answers on this topic
ServiceNow
It is scalable but not reliable
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Return on Investment
Kissflow, Inc (OrangeScape)
  • The only real hard number savings that we have had with KiSSFLOW is the money we have saved in forms being printed, especially multi-part forms. So for a small college like us that it probably in the $5000 to $10000 per year range. We have certainly saved money in increased efficiencies of the processes that we have moved to KiSSFLOW. But that is harder to calculate.
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ServiceNow
  • Effective and profitable multiple project management platform.
  • The tracking of project activities and contract management the tool is amazing.
  • Effective solution of files sharing and easy project comment sharing software.
  • Intuitive collaboration solution.
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ScreenShots

Kissflow Screenshots

Screenshot of overall efficiency monitoringScreenshot of workflow trackingScreenshot of process metricsScreenshot of the drag and drop form builderScreenshot of a parallel branches workflowScreenshot of where to change file permissions