Kustomer vs. LiveHelpNow
Kustomer vs. LiveHelpNow
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month |
Kustomer | LiveHelpNow | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | LiveHelpNow | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | LiveHelpNow | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | LiveHelpNow | |
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Likelihood to Recommend | 9.0 (38 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.5 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | LiveHelpNow | |
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Likelihood to Recommend | Kustomer, LLC | LiveHelpNow |
Pros | Kustomer, LLC | LiveHelpNow |
Cons | Kustomer, LLC | LiveHelpNow |
Likelihood to Renew | Kustomer, LLC | LiveHelpNow No answers on this topic |
Usability | Kustomer, LLC | LiveHelpNow No answers on this topic |
Reliability and Availability | Kustomer, LLC | LiveHelpNow No answers on this topic |
Performance | Kustomer, LLC | LiveHelpNow No answers on this topic |
Support Rating | Kustomer, LLC | LiveHelpNow No answers on this topic |
In-Person Training | Kustomer, LLC | LiveHelpNow No answers on this topic |
Online Training | Kustomer, LLC | LiveHelpNow No answers on this topic |
Implementation Rating | Kustomer, LLC | LiveHelpNow No answers on this topic |
Alternatives Considered | Kustomer, LLC | LiveHelpNow No answers on this topic |
Scalability | Kustomer, LLC | LiveHelpNow No answers on this topic |
Return on Investment | Kustomer, LLC | LiveHelpNow |
ScreenShots | Kustomer Screenshots |