Kustomer vs. Mojo Helpdesk
Kustomer vs. Mojo Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Mojo Helpdesk | N/A | Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software. | $24 per month |
Kustomer | Mojo Helpdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Mojo Helpdesk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Kustomer | Mojo Helpdesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Kustomer | Mojo Helpdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Mojo Helpdesk | |
---|---|---|
Likelihood to Recommend | 9.0 (38 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Mojo Helpdesk | |
---|---|---|
Likelihood to Recommend | Kustomer, LLC | Metadot Corporation |
Pros | Kustomer, LLC | Metadot Corporation |
Cons | Kustomer, LLC | Metadot Corporation |
Likelihood to Renew | Kustomer, LLC | Metadot Corporation No answers on this topic |
Usability | Kustomer, LLC | Metadot Corporation No answers on this topic |
Reliability and Availability | Kustomer, LLC | Metadot Corporation No answers on this topic |
Performance | Kustomer, LLC | Metadot Corporation No answers on this topic |
Support Rating | Kustomer, LLC | Metadot Corporation No answers on this topic |
In-Person Training | Kustomer, LLC | Metadot Corporation No answers on this topic |
Online Training | Kustomer, LLC | Metadot Corporation No answers on this topic |
Implementation Rating | Kustomer, LLC | Metadot Corporation No answers on this topic |
Alternatives Considered | Kustomer, LLC | Metadot Corporation |
Scalability | Kustomer, LLC | Metadot Corporation No answers on this topic |
Return on Investment | Kustomer, LLC | Metadot Corporation |
ScreenShots | Kustomer Screenshots | Mojo Helpdesk Screenshots |