What users are saying about
4 Ratings
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Score 9.6 out of 100
8 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Landbot.io

Great for the site embedded. Ideal for advertising traffic—conversion up to 20%. Not suitable for creating bots in instant messengers. Still, there are other more convenient services for this. Waiting for improvements, human takeover, redesign, and proactive mobile redesign.
Vitali Kosyrau | TrustRadius Reviewer

Smith.ai Live Website Chat

I recommend Smith AI to everyone especially when clients compliment me on my receptionist. It could be my secret but, I am happy to share
Sara Gepp | TrustRadius Reviewer

Pros

Landbot.io

  • Simple visual constructor for your bots
  • Many bot patterns
  • Zapier and Webhooks
  • Full customization CSS for your bots
Vitali Kosyrau | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
  • Integrating with our other software (Clio Manage, Calendly, website with their chatbot).
  • Super responsive customer support that fixes things the first time.
Anonymous | TrustRadius Reviewer

Cons

Landbot.io

  • Need to improve answer options with pictures
  • Ability to upload custom icons for answer buttons
  • The ability to pop up on the side like Typeform has.
Vitali Kosyrau | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
Anonymous | TrustRadius Reviewer

Usability

Landbot.io

No score
No answers yet
No answers on this topic

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.1
Based on 2 answers
The Smith.ai interface is frictionless and their how-to guides will help you make great chat question/answer decisions
Neal Cornett | TrustRadius Reviewer

Support Rating

Landbot.io

Landbot.io 10.0
Based on 1 answer
Everything is simple. Very helpful support team. Always answer your question and help solve the problem.
Vitali Kosyrau | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.2
Based on 7 answers
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
Neal Cornett | TrustRadius Reviewer

Alternatives Considered

Landbot.io

We still have services such as Activechat and Odus IO. But Landbot defeats them easily in terms of a chatbot for landings.
Vitali Kosyrau | TrustRadius Reviewer

Smith.ai Live Website Chat

I have not used other chat services. I use Smith.ai Receptionists and that service from Smith.ai has been flawless, so I went with them for chat as well.
Olivia Sheppard | TrustRadius Reviewer

Return on Investment

Landbot.io

  • Fast payback on advertising budget due to high conversion.
  • Need a mobile application for chat operators, if the leads want to chat with a living person.
Vitali Kosyrau | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Smith.ai chat has delivered 50+ new leads each month
  • Chat has reduced the number of FAQ phone calls by more than half
  • New leads from Smith.ai chat have become clients at an impressive 8% rate - double our advertising rate!
Neal Cornett | TrustRadius Reviewer

Screenshots

Pricing Details

Landbot.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Landbot.io Editions & Modules

Additional Pricing Details

Smith.ai Live Website Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Smith.ai Live Website Chat Editions & Modules

Edition
Starter$140 + $71
Basic$300 + $62
Pro$600 + $53
CustomLet us know what you need
  1. per chat after 20
  2. per chat after 50
  3. per chat after 120
Additional Pricing Details
All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

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