Lexis+ is a legal research tool used to resolve legal research issues through its case law collection, editorial analysis, and data visualization, which are all accessed via one simplified AI search experience.
$80
per month
Meltwater
Score 7.7 out of 10
N/A
Meltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features from the vendor Meltwater's former Buzz, Press, and News products.)
Lexis Advance is highly customizable and intuitive, perfect for solo or small practitioners who lack the patience for extended training and too much searching. The contracts are also customizable and can be graduated for new practices so you don't go broke in year one paying for research. I do wish there was more contact with a dedicated account rep, and perhaps not with sales. In a larger firm, you can stack more features and content as needed. I probably would go back in time and renegotiate my contract, which stepped up quite a lot in year two and will step up again in year 3 to what I think will be an uncomfortable level. Also, Lexis has maybe one too many brands and could stand a redesign of the main home page.
Meltwater is well-suited for agencies that have an engagement team who is looking to service a variety of client needs such as social media reporting, public relations outreach, and community management. If you're looking to have a platform serve just one need, you can still use Meltwater but will get more bang for your buck if you are needing a variety of tools.
Media research - you can search for relevant publications and journalists to add to your media list.
Earned media coverage - you can search for coverage of your brand and find news stories that also include data that may be useful (how many people did the story reach for example).
Building media lists - if you have no current existing list, you can build and export one in Excel for example.
The dashboards are not user-friendly, customizable (color, font size, etc.), or worthy of presenting to a client. All of the insights from a dashboard get pulled from the platform and placed into a more client-friendly presentation.
Paywalls for certain publications connected to who-knows-what. DowJones racket limits media monitoring capabilities and results in manual searches for a growing number of publications.
TVeyes, the broadcast monitoring arm of the media monitoring capabilities, just needs TLC and to become more client-facing. Currently, the links produced to share clips look sketchy, and they have a relatively short shelf life.
Meltwater works well for our organization and has allowed us to meet our internal goals. We are always open to new products and services that may be able to provide similar or better features; however, our experience has been that many of Meltwater's competitors are not up to the task.
Very intuitive, easy to use visual qualitative assessments, and I like that they don't "summarize" rules but give exact quotes from cases. The product is super customizable and you can try before you buy. Unlike their main competitor, I don't feel like they tricked me or set me up to purchase more content that I don't need--so in terms of service and overall functionality, they are superior to the competition.
Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using.
Our account rep at Meltwater went dark for a long time. Then, a couple of weeks ago, our new account manager reached out to set up a meeting. Apparently, they had a big shakeup in the company, and there were some personnel changes. Our new account rep was great in discussing the platform's capabilities that were available to us and even offered to schedule a follow-up meeting with his technical team to introduce our new social media team members to the platform and how it could help them with their jobs.
Lexis Advance and Westlaw do the same thing and are very comparable. We actually use both. If Lexis Advanced doesn't have content we are looking for, it can usually be found in Westlaw. They compliment each other well. If I had to pick one over the other I would choose Lexis Advanced, but it's close.
I was looking for a full-service option. I did some research. What really sold me was the presentation. They offered products that were helpful, and I wasn’t even aware of them. It is more expensive than the other products that are out there, but you get more. The other companies are good, but Meltwater Media Intelligence is more full service.
As a PR firm, we rely on the media databases that [Meltwater Media Intelligence Platform] supplies to deliver the media exposure that they expect from us.
We utilize their tracking of media hits for our overall reporting to our clients.
Both of these are advantageous in helping us to not only keep our existing clients happy but also to gain new clients (and, in turn - revenue), as well.
