What users are saying about
Top Rated
436 Ratings
12 Ratings
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Score 6.9 out of 100
Top Rated
436 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Zoho CRM
7.7
Customer data management / contact management
LexisNexis InterAction
8.0
Zoho CRM
8.0
Workflow management
LexisNexis InterAction
3.0
Zoho CRM
8.1
Territory management
LexisNexis InterAction
3.0
Zoho CRM
7.7
Opportunity management
LexisNexis InterAction
5.0
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Zoho CRM
7.1
Interaction tracking
LexisNexis InterAction
3.0
Zoho CRM
8.3
Channel / partner relationship management
LexisNexis InterAction
6.0
Zoho CRM
7.5
Contract management
LexisNexis InterAction
Zoho CRM
7.5
Quote & order management
LexisNexis InterAction
Zoho CRM
7.5

Customer Service & Support

LexisNexis InterAction
8.7
Zoho CRM
7.5
Case management
LexisNexis InterAction
8.0
Zoho CRM
7.6
Call center management
LexisNexis InterAction
9.0
Zoho CRM
7.4
Help desk management
LexisNexis InterAction
9.0
Zoho CRM
7.6

Marketing Automation

LexisNexis InterAction
8.0
Zoho CRM
8.0
Lead management
LexisNexis InterAction
7.0
Zoho CRM
8.1
Email marketing
LexisNexis InterAction
9.0
Zoho CRM
8.0

CRM Project Management

LexisNexis InterAction
4.7
Zoho CRM
7.9
Task management
LexisNexis InterAction
5.0
Zoho CRM
8.1
Billing and invoicing management
LexisNexis InterAction
4.0
Zoho CRM
7.7
Reporting
LexisNexis InterAction
5.0
Zoho CRM
7.9

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Zoho CRM
8.0
Forecasting
LexisNexis InterAction
4.0
Zoho CRM
7.8
Pipeline visualization
LexisNexis InterAction
4.0
Zoho CRM
8.0
Customizable reports
LexisNexis InterAction
5.0
Zoho CRM
8.2

Customization

LexisNexis InterAction
4.3
Zoho CRM
8.4
Custom fields
LexisNexis InterAction
4.0
Zoho CRM
8.5
Custom objects
LexisNexis InterAction
4.0
Zoho CRM
8.4
Scripting environment
LexisNexis InterAction
4.0
Zoho CRM
8.5
API for custom integration
LexisNexis InterAction
5.0
Zoho CRM
8.1

Security

LexisNexis InterAction
8.0
Zoho CRM
8.2
Single sign-on capability
LexisNexis InterAction
8.0
Zoho CRM
8.1
Role-based user permissions
LexisNexis InterAction
8.0
Zoho CRM
8.3

Social CRM

LexisNexis InterAction
4.5
Zoho CRM
7.4
Social data
LexisNexis InterAction
4.0
Zoho CRM
7.4
Social engagement
LexisNexis InterAction
5.0
Zoho CRM
7.4

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Zoho CRM
7.5
Marketing automation
LexisNexis InterAction
5.0
Zoho CRM
7.7
Compensation management
LexisNexis InterAction
5.0
Zoho CRM
7.3

Platform

LexisNexis InterAction
5.0
Zoho CRM
7.0
Mobile access
LexisNexis InterAction
5.0
Zoho CRM
7.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Zoho CRM
7.9

Likelihood to Renew

LexisNexis InterAction
Zoho CRM
7.6

Usability

LexisNexis InterAction
Zoho CRM
8.0

Reliability and Availability

LexisNexis InterAction
Zoho CRM
9.0

Performance

LexisNexis InterAction
Zoho CRM
9.0

Support Rating

LexisNexis InterAction
Zoho CRM
4.0

Online Training

LexisNexis InterAction
Zoho CRM
8.2

Implementation Rating

LexisNexis InterAction
Zoho CRM
8.0

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