Lifesize Video Conferencing vs. Polycom Trio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lifesize Video Conferencing
Score 8.0 out of 10
N/A
Lifesize is a web conferencing platform focused on making video conferencing systems and video conferencing apps work well together, while still being easy-to-use. Their platform incorporates web conferencing software with meeting room devices and wireless screen sharing.
$12.95
Call for pricing
Polycom Trio
Score 9.4 out of 10
N/A
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.N/A
Pricing
Lifesize Video ConferencingPolycom Trio
Editions & Modules
Enterprise
$12.95 per user/month
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Plus
$14.95 per user/month
Call for pricing
Standard
$16.95 per user/month
Call for pricing
No answers on this topic
Offerings
Pricing Offerings
Lifesize Video ConferencingPolycom Trio
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWith every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling
More Pricing Information
Community Pulse
Lifesize Video ConferencingPolycom Trio
Considered Both Products
Lifesize Video Conferencing
Chose Lifesize Video Conferencing
For the TOC, I would say Lifsize has been good. We do use a combination of Lifesize and Polycom endpoints. Polycom does have more capabilities but at a higher cost.
Polycom Trio

No answer on this topic

Top Pros
Top Cons
Features
Lifesize Video ConferencingPolycom Trio
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Lifesize Video Conferencing
8.9
161 Ratings
11% above category average
Polycom Trio
-
Ratings
High quality audio8.9161 Ratings00 Ratings
High quality video8.9159 Ratings00 Ratings
Low bandwidth requirements8.8151 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Lifesize Video Conferencing
8.9
156 Ratings
11% above category average
Polycom Trio
-
Ratings
Desktop sharing8.9156 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Lifesize Video Conferencing
8.8
149 Ratings
7% above category average
Polycom Trio
-
Ratings
Calendar integration8.8113 Ratings00 Ratings
Meeting initiation8.8142 Ratings00 Ratings
Record meetings / events8.8112 Ratings00 Ratings
Slideshows8.897 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Lifesize Video Conferencing
9.0
93 Ratings
7% above category average
Polycom Trio
-
Ratings
Live chat9.092 Ratings00 Ratings
Q&A9.062 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Lifesize Video Conferencing
9.0
114 Ratings
8% above category average
Polycom Trio
-
Ratings
Participant roles & permissions9.0114 Ratings00 Ratings
Best Alternatives
Lifesize Video ConferencingPolycom Trio
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Lifesize Video Conferencing
Lifesize Video Conferencing
Score 8.0 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lifesize Video ConferencingPolycom Trio
Likelihood to Recommend
8.0
(162 ratings)
9.5
(26 ratings)
Likelihood to Renew
10.0
(24 ratings)
-
(0 ratings)
Usability
8.4
(37 ratings)
10.0
(2 ratings)
Availability
8.2
(7 ratings)
-
(0 ratings)
Performance
8.2
(15 ratings)
-
(0 ratings)
Support Rating
7.0
(49 ratings)
10.0
(2 ratings)
In-Person Training
7.3
(2 ratings)
-
(0 ratings)
Online Training
9.1
(5 ratings)
-
(0 ratings)
Implementation Rating
8.0
(136 ratings)
-
(0 ratings)
Configurability
7.7
(10 ratings)
-
(0 ratings)
Ease of integration
7.4
(10 ratings)
-
(0 ratings)
Product Scalability
8.2
(18 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(6 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
Lifesize Video ConferencingPolycom Trio
Likelihood to Recommend
Lifesize
Lifesize Video Conferencing is a real-time meeting and video conferencing solution that works simply and immediately with features that fit our needs. I recommend it because it is professional, easy to configure, with maximum security, and where collaboration and teamwork are essential. possible, increasing workflow and productivity, to increase communication and efficiency in projects, it offers positive results and a pleasant experience for all.
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Poly
It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
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Pros
Lifesize
  • The touchpad makes it extremely easy to join or start conference calls with a single pushbutton.
  • The Lifesize solution is affordable and has been extremely reliable for our video conference calls.
  • Camera quality is great and provides clear video for our organization.
  • The pan/tilt/zoom features are very helpful to focus in on specific people or items during a training or demonstration.
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Poly
  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
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Cons
Lifesize
  • Lack of features or options to integrate with other solutions
  • Audio was just ok. If it was a meeting with more than 3-4 people, it seemed it was too much
  • I had a hard time with support. They were not very responsive and felt like an up-hill battle at times.
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Poly
  • Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
  • Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.
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Likelihood to Renew
Lifesize
Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
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Poly
No answers on this topic
Usability
Lifesize
Overall experience with Lifesize Video Conferencing has been great. While it serves it's basic purpose of allowing smooth video/audio meetings of people located at different places with option of screen sharing/chatting/ recording, what add to it's pros are it's accessibility from various platforms, flexibility to switch to a listen only mode in case of network issues and ease of operation.
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Poly
A well known product that most users are familiar with and simple enough for new users to learn and understand.
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Reliability and Availability
Lifesize
Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
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Poly
No answers on this topic
Performance
Lifesize
Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
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Poly
No answers on this topic
Support Rating
Lifesize
Support has been decent throughout our use of Lifesize Video Conferencing. There were times we needed to make changes, customizations and additions to the application which took a little longer than expected. Overall the support team for Lifesize was very responsive to our requests. When we experienced issues with the application they were resolved to our expectations.
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Poly
I have never contacted support for this product.
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In-Person Training
Lifesize
Sensus was really helpful in the initial setup and training of our technical Support Team. Sensus gave us training on site so that it would be our own equipment that was set up. Then the in house tech team took over to train other users who would be using the system. When needed the Sensus and Lifesize tech support were really helpful in trouble shooting or guiding us through any difficulty.
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Poly
No answers on this topic
Online Training
Lifesize
I gave this rating because Lifesize's website offers multiple quality videos that shows you exactly how the software works. The videos are divided into different categories which makes searching for a video fairly simple! If for some reason you have a question not answered in one of the how-tos you can always contact support. Excellent product, excellent service!
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Poly
No answers on this topic
Implementation Rating
Lifesize
Great for companies that need to accomplish multiple things at once while at different places. From our experience, broadcasting news is most favorable considering the level of excellence you get with the product plus the affordability. It can be used both privately amongst employees, or shared publicly through covering events
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Poly
No answers on this topic
Alternatives Considered
Lifesize
When compared to Zoom, one of the massive benefits that Lifesize brings is total peace of mind with security. Call encryption is part of the core in Lifesize and not an optional feature as in Zoom. I don't know about you, but every conversation can contain private and confidential information, so protecting me, my team, and my customers is totally covered with Lifesize! When compared with other providers, the quality of the video and lip sync on Lifesize is simply flawless. With the ability to deliver a call at 4k ultra high definition at 60 frames per second, the platform is simply awesome! Zoom is only 720p and the data share is only 5 frames per second. Zoom is simply substandard when compared to Lifesize. We often speak with clients who are using Teams or Skype for Business, but when you compare the video and audio quality with that achieved by Lifesize, they simply do not match up. If you want excellent quality video and ultra-sharp audio, then Lifesize is the only way to go!
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Poly
Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
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Scalability
Lifesize
With LifeSize Cloud, it's very easy to simply add another Icon to your system and join it to your cloud. You can easily and instantly create meetings and add users both in your organization and out without any difficulty. The cooperation between the Icons and cloud users running on their laptops makes it easy to scale this out to your entire company, including joint venture without difficulty.
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Poly
No answers on this topic
Return on Investment
Lifesize
  • Training users on how to use the software is quick and easy.
  • Calling abroad saves a good chunk of money for both the end user and company.
  • Does save on travel as remote users are able to have a similar experience as the people attending the meetings and no need to travel to the other locations for meetings.
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Poly
  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
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ScreenShots

Lifesize Video Conferencing Screenshots

Screenshot of Lifesize Web App directoryScreenshot of Lifesize Web App screen sharing and five-way callScreenshot of Lifesize Desktop App home screenScreenshot of Lifesize Desktop App group video call with moderator controlsScreenshot of Lifesize Record & Share personal video libraryScreenshot of Lifesize Record & Share personal video library - video feed

Polycom Trio Screenshots

Screenshot of Polycom Trio 8800 - Skype for Business UI