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Lightning Tools DeliverPoint vs. SAP Customer Data Solutions

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lightning Tools DeliverPoint

    Score8.2 out of 10
    Enterprise companies (1,001+ employees)
    DeliverPoint supports reporting and managing SharePoint permissions. Site Owners, Site Collection Administrators, and SharePoint Administrators can run permission reports that reflect the permissions of every user. Site collections, Teams Channels, Hub Sites, SharePoint Sites, OneDrive, Lists, Folders and Items can all be reported on individually or in bulk. Permissions can be modified, transferred, copied or deleted between accounts as staff changes occur.

    $2,500

    per year per installation

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    Lightning Tools DeliverPointSAP Customer Data Solutions
    Editions & Modules
    DeliverPoint OnPrem
    From $1950
    per year per installation
    DeliverPoint OnPrem Enterprise Edition
    POA
    per year per installation
    DeliverPoint Online
    From $2500
    per year per installation
    DeliverPoint Online Enterprise Edition (>10,000 users)
    POA
    per year per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Lightning Tools DeliverPointSAP Customer Data Solutions
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPrices listed are starting prices for "stock" product. $2.50 per user/year on top of base price Enterprise product is designed for 10,000+ users, and can be customised if required to meet business needs. Prices are based on 12 month contract from 1st purchase month. Installation included in price. Full technical support available. Online versions will have access to free product updates during contract period.
    More Pricing Information
    Community Pulse
    Lightning Tools DeliverPointSAP Customer Data Solutions
    Considered Both Products
    Lightning Tools
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    39 Answers
    Features
    Lightning Tools DeliverPointSAP Customer Data Solutions
    Identity Management
    Comparison of Identity Management features of Lightning Tools DeliverPoint and SAP Customer Data Solutions
    Feature
    Lightning Tools DeliverPoint
    7.7
    1 Ratings
    6% below category average
    SAP Customer Data Solutions
    -
    Ratings
    ID-Management Access Control7.31 Ratings00 Ratings
    Account Provisioning and De-provisioning8.21 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of Lightning Tools DeliverPoint and SAP Customer Data Solutions
    Feature
    Lightning Tools DeliverPoint
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings8.024 Ratings
    Page load times00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of Lightning Tools DeliverPoint and SAP Customer Data Solutions
    Feature
    Lightning Tools DeliverPoint
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings4.327 Ratings
    Website personalization00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of Lightning Tools DeliverPoint and SAP Customer Data Solutions
    Feature
    Lightning Tools DeliverPoint
    -
    Ratings
    SAP Customer Data Solutions
    6.5
    29 Ratings
    23% below category average
    Account Scoring00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings8.928 Ratings
    Data Connectors00 Ratings4.329 Ratings
    Data Enhancement00 Ratings5.229 Ratings
    Data Ingestion00 Ratings6.129 Ratings
    Data Storage00 Ratings2.529 Ratings
    Data Visibility00 Ratings8.029 Ratings
    Event Data00 Ratings6.127 Ratings
    Identity Resolution00 Ratings8.927 Ratings
    Best Alternatives
    Lightning Tools DeliverPointSAP Customer Data Solutions
    Small Businesses
    JumpCloud
    Score9.3 out of 10
    Twilio Segment
    Score8.4 out of 10
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    OneLogin by One Identity
    Score9.4 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    RSA Access Manager (Discontinued)
    Score10 out of 10
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Lightning Tools DeliverPointSAP Customer Data Solutions
    Likelihood to Recommend
    8.2
    (1 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.5
    (10 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (57 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    User Testimonials
    Lightning Tools DeliverPointSAP Customer Data Solutions
    Likelihood to Recommend
    Lightning Tools
    Copy user permissions through the whole sites of SharePoint farm
    Read full review
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
    Read full review
    Pros
    Lightning Tools
    • Discover Site Permisions
    • Sheduled reports of required lists, libraries, sites...
    • Compact set of commands which works with user permissions
    Read full review
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Cons
    Lightning Tools
    • Linking basic information to the object selected in the left panel (site structure view)
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    Lightning Tools
    No answers on this topic
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
    Read full review
    Usability
    Lightning Tools
    No answers on this topic
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    Lightning Tools
    No answers on this topic
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
    Read full review
    Performance
    Lightning Tools
    No answers on this topic
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    Lightning Tools
    No answers on this topic
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    Lightning Tools
    No answers on this topic
    SAP
    because it was made directly in the company
    Incentivized
    Read full review
    Online Training
    Lightning Tools
    No answers on this topic
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Implementation Rating
    Lightning Tools
    No answers on this topic
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    Lightning Tools
    No answers on this topic
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
    Read full review
    Scalability
    Lightning Tools
    No answers on this topic
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
    Read full review
    Return on Investment
    Lightning Tools
    • Speeds up the management of user permissions
    • Provides a comprehensive overview of permissions and settings of individual security levels across areas of company informations
    Read full review
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    ScreenShots

    Lightning Tools DeliverPoint Screenshots

    Screenshot of CONTEXTUAL SHAREPOINT PERMISSION REPORTING
SharePoint Permissions are not just the responsibility of IT. Business Users (Content Owners) can create sites, lists, libraries and of course list and library content. The business user is capable of sharing the content with internal users, but perhaps also external users. Sharing such content can result in users gaining permissions to sites or content not intended to be shared. For example, if a site is shared, the user who the site is shared with becomes a member of the members group by default. That members group may have Edit permissions to other sites or content elsewhere within the site collection. DeliverPoint gives visibility of such permissions to support better SharePoint permission decisions from within the Site, List or Library itself.Screenshot of GRANULAR SHAREPOINT CONTENT PERMISSION REPORTS
The DeliverPoint Discover Permissions report displays a full transparent report of all users that have permissions to the site, list/library or item. This displays what permissions each account has to the selected object, as well as how the permissions were assigned. Filter can be used for each user to check for duplicate permissions, filter by Permission Level to see which users are granted each permission level, and also filter by the ‘Permissioned Via’ column to see who has received permissions via a particular SharePoint, Microsoft 365 Group, or Azure AD Security group. The Discover Permissions report can be executed against multiple documents or items, lists and within the site or subsites.Screenshot of EXTERNAL SHARING LINKS REPORTING AND MANAGEMENT
Within SharePoint, users can share links with anyone, internal users and external users. DeliverPoint provides an External Sharing Links report that can be used within a site or across sites. The user can see who shared the link, when they shared the link, and optionally remove the link if it’s required.Screenshot of REPORT AND MANAGE PERMISSIONS FROM WITHIN MICROSOFT TEAMS
DeliverPoint is also available within Microsoft Teams. Team Owners can produce Microsoft Teams Permission reports within their Teams Channels and across Private Channels. The reports provide confidence and assurance that permissions are set correctly and that sharing isn’t out of control. Changes to permissions can be made contextually within a Team or centrally across multiple Teams should permissions need to be removed or managed.Screenshot of MANAGE SHAREPOINT PERMISSIONS
Using DeliverPoint, Site Owners, Site Collection Administrators and Tenant Administrators can manage permissions across the objects that they have Full Control to. Within organizations, users change roles, leave organizations, or join organizations. Making permission changes to accounts to reflect these changes is time consuming. DeliverPoint can be used to simply select the scope to change, and perform the change as one operation. The operations include Transfer, Delete, Copy or Revoke Permissions.Screenshot of UNIQUE PERMISSION REPORTING
The DeliverPoint Unique Permissions Report enables Site Collection Administrators or SharePoint Administrators to view the permissions assigned to a specific user account or group throughout site collections. The report includes all Microsoft 365 Groups, SharePoint Groups and Active Directory Security Groups that the user is a member of. A list of Site Permissions, List Permissions and Item Permissions that the user has been assigned permissions to are listed, allowing  the permissions to be removed or transferred if they are incorrect.

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform