Lightspeed Restaurant vs. TouchBistro

Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle

Incentivized

For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor

Incentivized

• I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
• The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
• I'd highly recommend this product.

Incentivized

• Very fast transaction times; I do not need to wait for the credit slip printer to respond, it is almost instantaneous.
• I can add, delete, or modify menu items on the fly and in real time in literally a handful of seconds.
• TouchBistro provides an intuitive and easy way to check my tasting room’s metrics in real time from anywhere on the globe.
• My employees are able to access a customized menu of item modifiers and discounts very quickly and easily.

Incentivized

• There are a few minor bugs in the reporting that should be fixed.
• Check out reports could improve by showing each transaction detail.
• There is not currently a way to check via the reports how many online orders come through since they are processed as a credit card/cash.

Incentivized

• Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed
• Slow speed to place next order, and syncing with debit machines
• Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant
• New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before.
• Admin and servers not being able to do printouts
• Discounts not displaying on day printouts

Incentivized

Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive

Incentivized

It's an incredibly easy system to navigate both from a management perspective as well as a service member perspective.Training, programming items and inventory, day to day sales, processing payments, gathering reports and data, gift card sales and processing (with the exception of online for us) is easy and seamless.

Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast

Incentivized

First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses

Incentivized

Upserve [POS (formerly Breadcrumb)] offers more functionality than Square, which is the only other restaurant POS I've used. Upserve has intuitive employee time tracking, and helpful labor and sales reporting features. I know my data guy would prefer more detailed data reporting abilities (for instance, you can't pull reports that show modifiers - so when we have Happy Hour and want to track how happy hour modifiers are doing compared to normal price, we have to do this manually wtf?). But overall Upserve is better than the other POS systems I've tried.

Incentivized

Toast overall was a very impressive system. However being new to Canada I was hesitant to sign. Clover worked well with payment processing but was not a great system for sales and service. Square would repeatedly crash and miss payments, their customer service was terrible and took too much effort to have any corrective assistance. We went with TouchBistro because in all the restaurants I have worked in this has been a consistent system and was able to integrate with Moneris payments.

• Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
• Dramatically reduced server error
• Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.

Incentivized

• The consistency of ordering with Touch Bistro has aged me money! From the customer to the person who takes the order to the person who makes the order and then back to the customer we have less room for error with Touch Bistro.
• It can be slow during large volume times, especially if a lot of my customers are laying with credit cards or gift cards.

Incentivized