Lightspeed Retail vs Maitre'D

• Inventory management: it's not great but it's the best in class. Think "the least bad option."
• Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
• Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.

Read full review

• Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
• The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
• The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.

Read full review

• I feel it needs the ability to charge a "restocking fee"
• I would also like to be notified ahead of time before updates are made
• The work flow when using the "pin before each sale" feature could be a little cleaner

Read full review

• Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
• When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
• Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
• Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.

Read full review

• It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
• We have not had any instances of outage of the server. This was not the case with the last system we used.

Read full review

• My shop needs a POS to operate efficiently. We are too large to go manual, there would be way too many mistakes. Maitre'D is a good choice for our need.
• The Berg liquor pouring control system has a native interface into Maitre'D and our return on investment was 4 or 5 months.

Read full review