Likelihood to Recommend It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Read full review Ordoro is ideal for a company with multiple websites and/or sales channels that does both in-house shipping and has orders drop-shipped. Ordoro keeps orders and inventory in one central location, so you can manage orders, inventory, vendors, shipping, etc., all from one location. Creating and printing shipping labels is fast and simple. Ordoro's PO features and drop-ship integration with vendors has saved us a ton of time and hassle.
Read full review Pros Lightspeed Retail has great reports that are very easy to read and understand. Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics. Read full review Ordoro manages inventory across multiple platforms very well. If you sell an item on one channel, it reduces your told inventory and updates it across all of your other channels so you never risk going out of stock on an item. Ordoro is awesome for bringing all of your orders into one central location which streamlines shipping processes. They also provide reduced shipping costs for most well-known shipping carriers. Ordoro has incredible technical support and customer care team. Unlike other similar products, when you call Ordoro, you talk to a real live person who is never reading a script and always friendly and happy to help with any questions you may have. Read full review Cons With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items. Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified). Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.) Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations. Weak system for receiving purchase orders. Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this. Read full review We would love for the ability to have more control of the packing slip templates (ie. add barcodes for order numbers on the packing slip etc.). Wish it would sync to our eCommerce platform a bit more often than 1x per hour. We can manually sync, but that takes a few minutes. Wish it would connect to the other software platform we use to manage our Amazon orders, Monsoon Commerce. Read full review Usability Very easy to use and figure out without calling customer support which is also very responsive and helpful.
Read full review Ordoro really excels in its simplicity and elegance. From set up, to everyday use, it's very intuitive and easy to learn
Read full review Support Rating I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Read full review In the six years we've used Ordoro, their customer service has been responsive, helpful, and knowledgeable. They have a robust support center for DIY answers, and honestly, we don't need support often because their product is so reliable. But when we need to reach a human for additional support, they have always been excellent.
Read full review Implementation Rating Change always takes time and adjusment, but set up was so simple. Once we were fully set up, Ordoro w
Read full review Alternatives Considered Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
Read full review Other solutions may be more advanced or complete for certain tasks, however they are either more expensive or otherwise cover only partial operational requirements. For example, you may find a superior solution for inventory or fulfillment management, which will force you to work in two or more different systems, In addition the total cost will be usually more than you would pay for Ordoro. Some systems may be more complete than Ordoro, but at the same time too expensive for most small business. Ordoro has excellent customer service, superior to many similar, cost-effective, solutions.
Ronen Amit Founder and Senior eCommerce Strategist & Consultant
Read full review Return on Investment Certainly has saved money on cash-outs/ accounting due to QuickBooks integration. Faster processing through tills means happier customers and more sales per hour. Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced. Read full review By using Ordoro, we have saved money by taking advantage of their reduced shipping costs. We have saved time by using Ordoro because we are no longer manually managing inventory across multiple channels. Ordoro is affordable and has allowed us to easily scale up or down as our business needs have changed. Read full review ScreenShots