What users are saying about
1 Ratings
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Top Rated
1863 Ratings
1 Ratings
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Score 9 out of 100

Mailchimp

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Top Rated
1863 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

LimeSurvey

For a cost-effective online survey solution, LimeSurvey is excellent. While it cannot compete with high-end, expensive software like Qualtrics, it does a great job.
Tom Shulak | TrustRadius Reviewer

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

LimeSurvey
8.3
Mailchimp
Survey templates
LimeSurvey
8.0
Mailchimp
Themes
LimeSurvey
8.0
Mailchimp
Custom logo/branding
LimeSurvey
9.0
Mailchimp

Survey Content

LimeSurvey
8.7
Mailchimp
Changes to live survey
LimeSurvey
9.0
Mailchimp
Question design help
LimeSurvey
8.0
Mailchimp
Multiple question types
LimeSurvey
9.0
Mailchimp

Survey Logic

LimeSurvey
9.0
Mailchimp
Survey logic flexibility
LimeSurvey
9.0
Mailchimp

Survey Reporting & Analytics

LimeSurvey
7.0
Mailchimp
Response tracking
LimeSurvey
9.0
Mailchimp
Data export
LimeSurvey
10.0
Mailchimp
Standard reports
LimeSurvey
6.0
Mailchimp
Custom reports
LimeSurvey
6.0
Mailchimp
Analytics
LimeSurvey
4.0
Mailchimp

Survey Administration & Security

LimeSurvey
7.5
Mailchimp
Access controls
LimeSurvey
8.0
Mailchimp
Compliance
LimeSurvey
7.0
Mailchimp

Survey Distribution

LimeSurvey
8.0
Mailchimp
Vendor-offered crowdsourcing
LimeSurvey
8.0
Mailchimp
Respondent restrictions
LimeSurvey
8.0
Mailchimp

Email & Online Marketing

LimeSurvey
Mailchimp
8.1
WYSIWYG email editor
LimeSurvey
Mailchimp
8.5
Dynamic content
LimeSurvey
Mailchimp
7.8
Ability to test dynamic content
LimeSurvey
Mailchimp
7.9
Landing pages
LimeSurvey
Mailchimp
7.6
A/B testing
LimeSurvey
Mailchimp
7.8
Mobile optimization
LimeSurvey
Mailchimp
8.6
Email deliverability reporting
LimeSurvey
Mailchimp
8.8
List management
LimeSurvey
Mailchimp
8.3
Triggered drip sequences
LimeSurvey
Mailchimp
7.7

Lead Management

LimeSurvey
Mailchimp
9.2
Lead nurturing
LimeSurvey
Mailchimp
6.9
Lead scoring and grading
LimeSurvey
Mailchimp
10.0
Data quality management
LimeSurvey
Mailchimp
10.0
Automated sales alerts and tasks
LimeSurvey
Mailchimp
10.0

Campaign Management

LimeSurvey
Mailchimp
10.0
Calendaring
LimeSurvey
Mailchimp
10.0
Event/webinar marketing
LimeSurvey
Mailchimp
10.0

Social Media Marketing

LimeSurvey
Mailchimp
10.0
Social sharing and campaigns
LimeSurvey
Mailchimp
10.0
Social profile integration
LimeSurvey
Mailchimp
10.0

Reporting & Analytics

LimeSurvey
Mailchimp
7.8
Dashboards
LimeSurvey
Mailchimp
7.7
Standard reports
LimeSurvey
Mailchimp
8.2
Custom reports
LimeSurvey
Mailchimp
7.4

Platform & Infrastructure

LimeSurvey
Mailchimp
8.5
API
LimeSurvey
Mailchimp
9.0
Role-based workflow & approvals
LimeSurvey
Mailchimp
10.0
Customizability
LimeSurvey
Mailchimp
6.4
Integration with Salesforce.com
LimeSurvey
Mailchimp
8.5
Integration with Microsoft Dynamics CRM
LimeSurvey
Mailchimp
8.5
Integration with SugarCRM
LimeSurvey
Mailchimp
8.5

Pros

LimeSurvey

  • Ease of use.
  • Customizable.
Tom Shulak | TrustRadius Reviewer

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

Cons

LimeSurvey

  • Limited email handling.
  • Some customizations are difficult.
Tom Shulak | TrustRadius Reviewer

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

Likelihood to Renew

LimeSurvey

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.4
Based on 48 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Usability

LimeSurvey

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 8.5
Based on 137 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

Reliability and Availability

LimeSurvey

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

LimeSurvey

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

LimeSurvey

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Implementation Rating

LimeSurvey

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

LimeSurvey

LimeSurvey was much cheaper than Qualtrics but certainly less powerful. From a survey standpoint, it has more capabilities than SurveyMonkey and Zoho. LimeSurvey has no reporting or analytic capabilities.
Tom Shulak | TrustRadius Reviewer

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

Scalability

LimeSurvey

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

LimeSurvey

  • LimeSurvey costs are extremely low.
  • Some limitations have restricted our potential business.
Tom Shulak | TrustRadius Reviewer

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

Screenshots

Pricing Details

LimeSurvey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LimeSurvey
9.0
Mailchimp
8.5

Likelihood to Renew

LimeSurvey
Mailchimp
9.4

Usability

LimeSurvey
Mailchimp
8.5

Reliability and Availability

LimeSurvey
Mailchimp
10.0

Performance

LimeSurvey
Mailchimp
10.0

Support Rating

LimeSurvey
Mailchimp
10.0

Implementation Rating

LimeSurvey
Mailchimp
8.8

Scalability

LimeSurvey
Mailchimp
9.3

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