LiveAgent vs. Pure Chat by Ruby
LiveAgent vs. Pure Chat by Ruby
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | Pure Chat by Ruby | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | Pure Chat by Ruby | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Pure Chat by Ruby | |
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Likelihood to Recommend | 8.2 (117 ratings) | 8.6 (2 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Pure Chat by Ruby | |
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Likelihood to Recommend | QualityUnit, LLC | Ruby Receptionists, Inc |
Pros | QualityUnit, LLC | Ruby Receptionists, Inc |
Cons | QualityUnit, LLC | Ruby Receptionists, Inc |
Likelihood to Renew | QualityUnit, LLC | Ruby Receptionists, Inc No answers on this topic |
Usability | QualityUnit, LLC | Ruby Receptionists, Inc No answers on this topic |
Support Rating | QualityUnit, LLC | Ruby Receptionists, Inc No answers on this topic |
Implementation Rating | QualityUnit, LLC | Ruby Receptionists, Inc No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Ruby Receptionists, Inc |
Return on Investment | QualityUnit, LLC | Ruby Receptionists, Inc |
ScreenShots | LiveAgent Screenshots |