Chose Smith.ai Live Website Chat
- Better support in setting up.
- Better service now that I'm using their system.
- Very professional sales team talking and chatting with my prospects.
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
LiveChat | Smith.ai Live Website Chat | |
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Considered Both Products | LiveChat No answer on this topic | Smith.ai Live Website Chat |
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LiveChat | Smith.ai Live Website Chat | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveChat | Smith.ai Live Website Chat | |
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Likelihood to Recommend | 8.1 (43 ratings) | 9.1 (15 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 8.6 (9 ratings) |
Support Rating | 7.3 (3 ratings) | 9.0 (14 ratings) |
LiveChat | Smith.ai Live Website Chat | |
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Likelihood to Recommend | LiveChat | Smith.ai |
Pros | LiveChat | Smith.ai |
Cons | LiveChat | Smith.ai |
Usability | LiveChat No answers on this topic | Smith.ai |
Support Rating | LiveChat | Smith.ai |
Alternatives Considered | LiveChat | Smith.ai |
Return on Investment | LiveChat | Smith.ai |
ScreenShots | LiveChat Screenshots | Smith.ai Live Website Chat Screenshots |