LiveChat vs. Spiceworks Help Desk
LiveChat vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveChat | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveChat | Spiceworks Help Desk | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveChat | Spiceworks Help Desk | |
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Likelihood to Recommend | 8.1 (43 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 7.3 (3 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
LiveChat | Spiceworks Help Desk | |
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Likelihood to Recommend | LiveChat | Spiceworks Ziff Davis |
Pros | LiveChat | Spiceworks Ziff Davis |
Cons | LiveChat | Spiceworks Ziff Davis |
Likelihood to Renew | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Usability | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Support Rating | LiveChat | Spiceworks Ziff Davis |
Implementation Rating | LiveChat No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | LiveChat | Spiceworks Ziff Davis |
Return on Investment | LiveChat | Spiceworks Ziff Davis |
ScreenShots | LiveChat Screenshots |