LiveChat vs. Vision Helpdesk
LiveChat vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveChat | Vision Helpdesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveChat | Vision Helpdesk | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveChat | Vision Helpdesk | |
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Likelihood to Recommend | 8.0 (43 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 9.1 (1 ratings) |
Usability | - (0 ratings) | 8.2 (1 ratings) |
Support Rating | 7.3 (3 ratings) | 6.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
LiveChat | Vision Helpdesk | |
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Likelihood to Recommend | LiveChat | Vision Helpdesk |
Pros | LiveChat | Vision Helpdesk |
Cons | LiveChat | Vision Helpdesk |
Likelihood to Renew | LiveChat No answers on this topic | Vision Helpdesk |
Usability | LiveChat No answers on this topic | Vision Helpdesk |
Support Rating | LiveChat | Vision Helpdesk |
Alternatives Considered | LiveChat | Vision Helpdesk |
Return on Investment | LiveChat | Vision Helpdesk |
ScreenShots | LiveChat Screenshots | Vision Helpdesk Screenshots |