LogMeIn Miradore vs. LogMeIn Pro

Miradore works great for us because it allows our agency to easily and remotely manage all of our iPhones and iPads, including pushing software updates, apps, restrictions, location-tracking, and so forth. It nearly eliminates the need to "put hands on" devices as frequently as I would otherwise need to do as our IT Liaison. Our IT vendor, with their own login credentials, is able to manage our devices or assist me with issues. Customer Support from Miradore has been stellar the entire three years we have had an account. Our IT vendor selected/recommended Miradore for us out of a variety of options, and found them to be the best fit considering price, features, and support; I would have to say they made an excellent choice!

LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.

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• Easy to install and configure
• Outstanding customer service and support
• Robust features
• Easy user interface

• LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
• You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
• I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place

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• Free version still does not have full functionalities for Android non-Samsung devices, can not push email.
• Can enroll Google Pixel, but can not push security policy as well now, like pin.

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• Slow customer service - we know more about their product than whoever we talk to whenever we call in
• It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
• Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.

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It works great

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I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.

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Always there as long as there is an internet connection

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It loads quickly,

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Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.

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My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

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Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth

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This is the first time we've used an MDM. Our IT vendor researched and selected Miradore over several other options.

LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost

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The view is a little blurry. The resolution could be better

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• Increased productivity, as it avoids the installation and use of non-corporate apps;
• Increased protection and preservation of the company's information and integrity;
• It allows us to work remotely with company devices and have security.

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• Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
• Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
• Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.

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