LogMeIn Pro - logged in!
February 27, 2020

LogMeIn Pro - logged in!

Riva Schwartz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Businesses

Overall Satisfaction with LogMeIn Pro

I sometimes work from home and this way I can log into my work computer and have access to the server and print documents for the assistant to retrieve and no one even knows I am not in the office. I have also been able to do file transferring between computers, even complete software programs.
  • Gives access to a host computer.
  • It allows document transferring, even programs.
  • The floating bar at the top sometimes covers the work in progress.
  • The resolution could be better.
  • I can work at off-hours, so time optimization.
  • I can take a day off --- YAY!!!!
I haven't used any others.
They always answer the phone!!! That is a rarity these days. I don't call often but whenever I do I get a quick answer.

Do you think LogMeIn Pro by GoTo delivers good value for the price?


Are you happy with LogMeIn Pro by GoTo's feature set?


Did LogMeIn Pro by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Pro by GoTo go as expected?


Would you buy LogMeIn Pro by GoTo again?


Perfect for working remotely. It allows you to flip between user's computers.

If I copy from the host computer it can be pasted to a user's computer, but not vice versa, that would be useful.

LogMeIn Pro by GoTo Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Remote management of servers & workstations

Using LogMeIn Pro

2 - 
Office Manager
1 - no tech experience necessary
  • When working remotely, clients do not need to know I am not in the office
  • more remote work
It works great

Evaluating LogMeIn Pro and Competitors

  • Price
It was offered as a promo for a very small amount for the first year. After that, I was "invested" in it and pay the annual fee
would not bother to change

LogMeIn Pro Implementation

Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Change management was minimal
  • printer software on new computers have to be specifically enabled

Configuring LogMeIn Pro

just right for this type of product
No - we have not done any customization to the interface
No - we have not done any custom code

LogMeIn Pro Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - Easy to use, the techs answer the phone with virtually no hold time, no need to pay for premium support - their regular support is premium

Using LogMeIn Pro

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • everything is easy
  • log in and go
  • after an update, the task bar item doesn't execute, until a reboot, this could be changed as most windows programs don't have this issue
Very easy and intuitiive

LogMeIn Pro Reliability

The view is a little blurry. The resolution could be better
Always there as long as there is an internet connection
It loads quickly,