What users are saying about
47 Ratings
47 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

LogMeIn Pro

While LogMeIn is well suited to technicians who need to remotely access client systems. The change in the pricing has caused a lot of people in my industry to look for alternatives. Most of us want access to remote computers and don't need cloud storage, etc.
Rob Battaglia profile photo

Feature Rating Comparison

Remote Administration

LogMeIn Pro
9.4
Screen sharing
LogMeIn Pro
9.3
File transfer
LogMeIn Pro
8.5
Instant message
LogMeIn Pro
9.1
Secure remote access with Smart Card authentication
LogMeIn Pro
10.0
Access to sleeping/powered-off computers
LogMeIn Pro
9.1
Over-the-Internet remote session
LogMeIn Pro
9.3
Initiate remote control from mobile
LogMeIn Pro
9.1
Remote management of servers & workstations
LogMeIn Pro
10.0
Remote Active Directory® management
LogMeIn Pro
9.2
Centralized management dashboard
LogMeIn Pro
10.0
Session record
LogMeIn Pro
9.3
Annotations
LogMeIn Pro
10.0
Monitoring and Alerts
LogMeIn Pro
9.3
Multi-platform remote control
LogMeIn Pro
9.2

Pros

LogMeIn Pro

  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
Tresha Ivey profile photo

Cons

LogMeIn Pro

  • LogMeIn Pro allows only one user to control the remote destination at a time. If more than one user needs to access/control the same destination, they can share the session (visibility to both parties), or will need to wait till the prior user is logged out for a more secure session. Being able to log in and use the same destination at the same time, initiating unique sessions would be ideal. (Similar to VPN.)
  • Ability to override or default session settings for security, for example blanking the remote monitor (or not), recording a session, or changing access while the user is in-session. This would allow an administrator or manager to more closely audit activity.
  • Provide a one-click logout+disconnect. Right now, users must disconnect their session before exiting LogMeIn Pro. If their session is not first disconnected and the user simply exits or logs out of LogMeIn Pro, the session may remain active, without disconnecting. This would show as an active session, even if the user is technically no longer using the remote destination.
  • More detailed audit information. What application did the user access while connected to the remote destination? Was the session shared with anyone else?
Danielle Vink profile photo

Alternatives Considered

LogMeIn Pro

LogMeIn Pro, unlike their other competitors, has the fastest connection to a remote desktop connection and the bandwidth is always reliable (the connections have not dropped for the most part) which gives us the ability to complete tasks on time or ahead of time. Moreover, LogMeIn Pro has a simple UI, and a solid app that is always getting better and better via updates. Another reason why LogMeIn Pro stands out against its competitors is that it comes with a password manager with the software and I think no other remote desktop software out there offers that feature. LogMeIn Pro comes with a 1TB of file storage that is more than enough to run day to day operations without being concerned about storage space. Last but not least, once you use LogMeIn Pro you would not want to switch to other remote desktop software because of all the features and support it offers.
YagneshKumar Patel profile photo

Return on Investment

LogMeIn Pro

  • Save time
  • Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
  • It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems
Hesham Gomaa Elmasry ,PMP®,IBDL® profile photo

Pricing Details

LogMeIn Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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