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Reasonably priced unattended remote access software with simple setup
December 08, 2022

Reasonably priced unattended remote access software with simple setup

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Individuals

Overall Satisfaction with LogMeIn Pro

I use this software for unattended remote access to two iMacs at a satellite location of ours. It is a fairly inexpensive and easy to use solution for unattended remote access. Good performance, super easy to implement, auto-renewal feature.
  • Good performance - renders remote computer with very little latency
  • Was very easy to implement on both guest and host computers
  • Subscription is fairly reasonable for this type of software
  • One thing that is sometimes difficult is the setup of LogMeIn on Macs after an update - I know it is for security, but sometimes after a LogMeIn update, I will have to walk the end-user through "allowing" LogMeIn to access a few services on the Mac
  • Possibly a discounted subscription rate after certain timeframe would be cool
  • Other than these two items, not much else - LogMeIn works very well for what it's supposed to do
  • not sure on a measurable ROI, but LogMeIn has definitely been a useful tool for our one satellite office where there are two devices that require unattended remote access
  • only negative I can think of, cost-wise, is that the cost of ALL remote access software jumped a number of years back where suddenly there were no longer any free options
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost

Do you think LogMeIn Pro by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Pro by GoTo's feature set?

Yes

Did LogMeIn Pro by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Pro by GoTo go as expected?

Yes

Would you buy LogMeIn Pro by GoTo again?

Yes

Definitely works well for small business, with just a handful of devices that require unattended access. Probably would not recommend for Macs, as described, sometimes after a LogMeIn update, I will have to walk an end-user through "allowing" services on the Mac before I can gain access view and control the remote computer

LogMeIn Pro by GoTo Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

Using LogMeIn Pro

Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • gaining remote access
  • signing into the site
  • file transfers
  • after an update to LogMeIn, sometimes difficult on Macs to walk end-users through allowing services so LogMeIn will work again
Yes - I have never had to use it, but I imagine it works fine, similar to GoToMyPC mobile version