An excellent, user-friendly remote work option for small business
January 29, 2020

An excellent, user-friendly remote work option for small business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Businesses

Overall Satisfaction with LogMeIn Pro

LogMeIn is currently used by a small group of employees, including members from the accounting, sales and management teams. Our IT infrastructure is quite old, and didn't provide easy options for working remotely. LogMeIn offered a simple, secure and user-friendly solution that gave our workforce some additional flexibility and bandwidth as far as accessing information and completing certain tasks without having to be physically present in the office.

Pros

  • It's easy to access and manage files remotely.
  • I can use and administer multiple machines from a single account.

Cons

  • Price could be a little more competitive.
  • Screen resolution is spotty, especially on Mac.
  • Excellent ROI -- the increased productivity more than pays the cost of the subscriptions.
  • Remote access has resulted in increased revenue because the sales team can respond to customers and create proposals from any location.
LogMeIn has the edge over TeamViewer and GoToMyPC when it comes to accessing/managing multiple machines. The interface is much cleaner and, at least in my experience, connectivity through LogMeIn has proven to be quite a bit more reliable than the other solutions. The one area where GoToMyPC may have an advantage is in its offering of month-to-month subscriptions; LogMeIn requires an annual subscription for the business plan.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

Do you think LogMeIn Pro by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Pro by GoTo's feature set?

Yes

Did LogMeIn Pro by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Pro by GoTo go as expected?

Yes

Would you buy LogMeIn Pro by GoTo again?

Yes

I've used LogMeIn both for working remotely and for supporting my team members remotely (read: offering tech support when I'm not in the office). Having tried a few other remote working solutions, LogMeIn is by far the most user-friendly and stable platform for my needs. In almost 10 years of use, I've only experienced one short outage.

LogMeIn Pro by GoTo Feature Ratings

Remote Administration
8.5
Screen sharing
10
File transfer
10
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
10

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