What users are saying about
56 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

LogMeIn Pro

Perfect for working remotely. It allows you to flip between user's computers.
If I copy from the host computer it can be pasted to a user's computer, but not vice versa, that would be useful.
Riva Schwartz | TrustRadius Reviewer

Radmin Remote Administrator

Excellent working tool for remote connection between computers. Allows you to work with your customers remotely and provide quality support, and allows the simultaneous connection of several computers. Aso saves the information of connections made for future connections, as well as allows you to eliminate or modify the data of the connections that have been made.
Katiuska Salazar | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Pro
8.7
Radmin Remote Administrator
10.0
Screen sharing
LogMeIn Pro
9.9
Radmin Remote Administrator
10.0
File transfer
LogMeIn Pro
8.7
Radmin Remote Administrator
10.0
Instant message
LogMeIn Pro
8.2
Radmin Remote Administrator
10.0
Secure remote access with Smart Card authentication
LogMeIn Pro
10.0
Radmin Remote Administrator
Access to sleeping/powered-off computers
LogMeIn Pro
5.4
Radmin Remote Administrator
10.0
Over-the-Internet remote session
LogMeIn Pro
9.9
Radmin Remote Administrator
10.0
Initiate remote control from mobile
LogMeIn Pro
9.8
Radmin Remote Administrator
Remote management of servers & workstations
LogMeIn Pro
9.3
Radmin Remote Administrator
10.0
Remote Active Directory® management
LogMeIn Pro
10.0
Radmin Remote Administrator
10.0
Centralized management dashboard
LogMeIn Pro
10.0
Radmin Remote Administrator
10.0
Session record
LogMeIn Pro
9.7
Radmin Remote Administrator
10.0
Annotations
LogMeIn Pro
5.1
Radmin Remote Administrator
10.0
Monitoring and Alerts
LogMeIn Pro
7.8
Radmin Remote Administrator
10.0
Multi-platform remote control
LogMeIn Pro
7.5
Radmin Remote Administrator
10.0

Pros

LogMeIn Pro

  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
Tresha Ivey | TrustRadius Reviewer

Radmin Remote Administrator

  • It allows you to add equipment to connect to it
  • It allows you to save the information of the connected equipment
  • It allows you to eliminate equipment or modify the information of the same ones if it has changed
Katiuska Salazar | TrustRadius Reviewer

Cons

LogMeIn Pro

  • Pricing is very high, and is one of the reasons it got demoted at our organization.
  • Not having file transfer on the main remote screen, but having to switch back is awkward.
Hunter Bonner | TrustRadius Reviewer

Radmin Remote Administrator

  • Slow or intermittent connectivity if there is no good communication link between connected equipment
  • They could add functionality so that the user of the tool can take full control of the equipment when changing users
  • Provide more detailed information about the user that makes the remote connection to the computer
Katiuska Salazar | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
It works great
Riva Schwartz | TrustRadius Reviewer

Radmin Remote Administrator

No score
No answers yet
No answers on this topic

Usability

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Very easy and intuitiive
Riva Schwartz | TrustRadius Reviewer

Radmin Remote Administrator

No score
No answers yet
No answers on this topic

Reliability and Availability

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Always there as long as there is an internet connection
Riva Schwartz | TrustRadius Reviewer

Radmin Remote Administrator

No score
No answers yet
No answers on this topic

Performance

LogMeIn Pro

LogMeIn Pro 9.0
Based on 1 answer
It loads quickly,
Riva Schwartz | TrustRadius Reviewer

Radmin Remote Administrator

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Pro

LogMeIn Pro 10.0
Based on 4 answers
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Anonymous | TrustRadius Reviewer

Radmin Remote Administrator

No score
No answers yet
No answers on this topic

Implementation Rating

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Riva Schwartz | TrustRadius Reviewer

Radmin Remote Administrator

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Pro

ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Rob Battaglia | TrustRadius Reviewer

Radmin Remote Administrator

Katiuska Salazar | TrustRadius Reviewer

Scalability

LogMeIn Pro

LogMeIn Pro 5.0
Based on 1 answer
The view is a little blurry. The resolution could be better
Riva Schwartz | TrustRadius Reviewer

Radmin Remote Administrator

No score
No answers yet
No answers on this topic

Return on Investment

LogMeIn Pro

  • Affordable financial investment for a huge return: remote user access. Much more financially accessible for a smaller company, in comparison to more traditional VPN services.
Danielle Vink | TrustRadius Reviewer

Radmin Remote Administrator

No answers on this topic

Pricing Details

LogMeIn Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Radmin Remote Administrator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Pro
9.6
Radmin Remote Administrator
10.0

Likelihood to Renew

LogMeIn Pro
10.0
Radmin Remote Administrator

Usability

LogMeIn Pro
10.0
Radmin Remote Administrator

Reliability and Availability

LogMeIn Pro
10.0
Radmin Remote Administrator

Performance

LogMeIn Pro
9.0
Radmin Remote Administrator

Support Rating

LogMeIn Pro
10.0
Radmin Remote Administrator

Implementation Rating

LogMeIn Pro
10.0
Radmin Remote Administrator

Scalability

LogMeIn Pro
5.0
Radmin Remote Administrator

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