TrustRadius

LogMeIn Rescue vs. MSP360 Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue
Score 7.8 out of 10
N/A
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
$1,299
per year
MSP360 Connect
Score 0.0 out of 10
N/A
MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.
$89.99
per year
Pricing
LogMeIn RescueMSP360 Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LogMeIn RescueMSP360 Connect
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—The price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.
More Pricing Information
Community Pulse
LogMeIn RescueMSP360 Connect
Considered Both Products
LogMeIn Rescue
Verified User
Professional
Chose LogMeIn Rescue
Rescue is faster for sure and is very stable. I do like the ability to use Splashtop from my phone/tablet if I have to.
LogMein provides easy way to connect with your end-user and provided needed assistance, other do the same but this is a much better solution in my view.
Verified User
Technician
Chose LogMeIn Rescue
Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not …
Verified User
Manager
Chose LogMeIn Rescue
LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.
Verified User
Team Lead
Chose LogMeIn Rescue
LogMeIn Rescue by GoTo allows for more features and simplicity
AS
Angi Sierra
Licensed Agent
Chose LogMeIn Rescue
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help …
Martynas Strazdas | TrustRadius Reviewer
Martynas Strazdas
Help Desk Technician
Chose LogMeIn Rescue
Rescue is much better than SCCM as it supports more features, can see multiple screens rather than just one (main) on SCCM, reconnects automatically on connection drops, and the file transfer feature is very useful.
Verified User
Engineer
Chose LogMeIn Rescue
The Rescue platform is Cloud-based and works over the internet without the need for VPNs.
Verified User
Executive
Chose LogMeIn Rescue
for restarts Logmein is better for speed teams is better, so if you want to get a fast session teams scores higher for deep dive sessions Logmein is great also like the interface for seeing logs on Logmein and stopping processes from running easily and quick. File transfer is …
Verified User
Analyst
Chose LogMeIn Rescue
When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among …
MSP360 Connect

No answer on this topic

Features
LogMeIn RescueMSP360 Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue
8.3
204 Ratings
5% above category average
MSP360 Connect
-
Ratings
Screen sharing9.1197 Ratings00 Ratings
File transfer8.5186 Ratings00 Ratings
Instant message8.4124 Ratings00 Ratings
Secure remote access with Smart Card authentication8.042 Ratings00 Ratings
Access to sleeping/powered-off computers8.262 Ratings00 Ratings
Over-the-Internet remote session8.8196 Ratings00 Ratings
Initiate remote control from mobile6.362 Ratings00 Ratings
Remote management of servers & workstations7.296 Ratings00 Ratings
Remote Active Directory® management7.949 Ratings00 Ratings
Centralized management dashboard8.473 Ratings00 Ratings
Session record9.1141 Ratings00 Ratings
Annotations8.863 Ratings00 Ratings
Monitoring and Alerts9.598 Ratings00 Ratings
Multi-platform remote control7.7145 Ratings00 Ratings
Best Alternatives
LogMeIn RescueMSP360 Connect
Small Businesses
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Score 9.6 out of 10
Getscreen.me
Getscreen.me
Score 9.6 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
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User Ratings
LogMeIn RescueMSP360 Connect
Likelihood to Recommend
8.3
(220 ratings)
-
(0 ratings)
Likelihood to Renew
7.1
(23 ratings)
-
(0 ratings)
Usability
8.6
(74 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(39 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
Configurability
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn RescueMSP360 Connect
Likelihood to Recommend
GoTo (formerly LogMeIn)
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
Verified User
Anonymous
Read full review
MSP360
No answers on this topic
Pros
GoTo (formerly LogMeIn)
  • LogMeIn Rescue does a great job of allowing access to our clients computer screens.
  • LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
  • LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
  • LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.
Jennifer Glover | TrustRadius Reviewer
Jennifer Glover
Administrator
Read full review
MSP360
No answers on this topic
Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
Wagner Lopez | TrustRadius Reviewer
Wagner Lopez
Information Technology Audit Manager
Read full review
MSP360
No answers on this topic
Likelihood to Renew
GoTo (formerly LogMeIn)
It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing
Kenneth Cameron | TrustRadius Reviewer
Kenneth Cameron
Principal Managing Partner
Read full review
MSP360
No answers on this topic
Usability
GoTo (formerly LogMeIn)
I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.
Carlos Alvarez | TrustRadius Reviewer
Carlos Alvarez
Information Technology Director
Read full review
MSP360
No answers on this topic
Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
Verified User
Anonymous
Read full review
MSP360
No answers on this topic
Performance
GoTo (formerly LogMeIn)
no complaints
Verified User
Anonymous
Read full review
MSP360
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Verified User
Anonymous
Read full review
MSP360
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Michael Craven | TrustRadius Reviewer
Michael Craven
Owner/President/CEO
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MSP360
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
Verified User
Anonymous
Read full review
MSP360
No answers on this topic
Scalability
GoTo (formerly LogMeIn)
it's perfect
Verified User
Anonymous
Read full review
MSP360
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
  • Increase FCR "First Call Resolution" if you have this within your SLA
  • Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
Stachel Stanziola | TrustRadius Reviewer
Stachel Stanziola
Service Desk Manager
Read full review
MSP360
No answers on this topic
ScreenShots

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.

MSP360 Connect Screenshots

Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.