LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Microsoft Defender XDR
Score8.7 out of 10
N/A
Microsoft 365 Defender combines SIEM and XDR capabilities for Microsoft 365 environments, encompassing threat detection, post-breach detection, automated investigation, and response for endpoints. Additionally, it protects cloud apps, emails and documents, and employee identities.
N/A
Pricing
LogMeIn Resolve
Microsoft Defender XDR
Editions & Modules
Starter
$29
per month
Growth
$55
per month
Advanced
$78
per month
Premium Endpoint Management
$78
per month
Complete
$94
per month
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Resolve
Microsoft Defender XDR
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Volume discounts are available. MDM is available as a standalone or as an add-on. Discount available for annual billing.
LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In our experience, Microsoft Defender XDR has been fantastic for phishing and account compromise scenarios, Endpoint Security, Automated threat detection and response and just generally giving a great overview through their dashboard, meaning the IT team doesn't need to switch between multiple tools to understand the full scope of an incident. In mostly remote organization like ours, it really helps to keep on top of any potential threats that we don't have the opportunity to spot in person. While it works great for us in a mostly Microsoft 365 environment, I can see how it would be less appropriate in an organization that is less integrated in the Microsoft ecosystem or uses a large number of third party tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
One of the greatest strength of Microsoft Defender XDR has the ability to convey alert and signal in the closing point, email, identity and cloud applications in an event. Instead of obtaining isolated alert from each tool, Microsoft Defender XDR consolidates them in a full attack story, which helps the security teams to understand the scope and impact of a danger very fast.
If a user clicks on the fishing link, Microsoft Defender XDR automatically can associate malicious emails with lateral movement efforts, suspected sine-in, and endpoint activity-to protect against hours of manual probes.
The defender uses AI-powered automation for investigating and treatment of Microsoft Defender XDR events. It can separate the infected closing points, can cancel the compromised tokens, or remove malicious email - without the need for human intervention.
When malware is detected on a device, the defender can separate the device, kill malicious processes, and automatically flag the same files throughout the environment, which can spread.
Because it is integrated deeply with Microsoft 365 defender, Entra ID (Azure Ad), Intune, and PurView, the defender provides native safety in the XDR Microsoft Stack. It simplifies deployment and maintenance, offering deep visibility in user activity and cloud data.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Improved algorithms to minimize false positives in threat detection, reducing the impact on security teams and preventing unnecessary investigations into non-threatening incidents.
Advanced User-Friendly Interface:
Streamlined and intuitive user interface for the centralized dashboard, making it more accessible for security professionals with varying levels of expertise.
Greater Third-Party Integration:
Increased compatibility and integration capabilities with a broader range of third-party security tools
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are pleased with the product and have no plans to look for alternatives. We are deeply invested in Microsoft ecosystem and Defender XDR provides seamless integration to other Microsoft products. For academic institution pricing is also quite affordable. In the contrary, we hope to extend the scope of the product for our entire environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Once configured, it's very usable for any security team or IT Analyst. It'll give you everything you need to know in a single consolidated dashboard, and while you can certainly dive deeper with a very feature rich platform, generally it's very usable. I gave it an 8 as some of the advanced features do have a very strong learning curve, while routine tasks are quite straightforward, some of the features such as threat hunting, custom detections and automated response workflows do have a bit of a learning curve and will require some research and experience to get to grips with
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
In our experience there has been very little downtime for Microsot Defender XDR. For us there hasn’t been any single incident where we needed the product and it was not available.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Most of the time the product is as responsive as you might expect from cloud product. Occasionly the product is little slugish, this has been at most a slight irritation. Reports generate quickly ennough for our needs. We also not have found that Defender XDR slows down systems that it is integrated with
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Their support throughout our onboarding of the product was fabulous. They not only took the time to carefully explain to teams not as well equipped with the lingo but explained to the tech team how to teach the other teams to be successful. They never once seemed impatient or annoyed with basic questions and didn’t pretend to know something when they needed to research an answer
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Microsoft Provides a good training for the Microsoft 365 Defender and has a good learning paths to learn and take the exams and get your Certifications.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
seemless and almost transparent. can be deployed by script if needed so every endpoint on our system get's it. if you have intune it gets dumped on the the endpoint by policy so nothing escapes it
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our product in that area, for instance as a security platform and for us it is for the moment really bad point. We started to move in that direction that there is that disconnect from the client management. So if there is some action that needs to be executed detected by security team, there is not an easy way to make that available to the team that is responsible for managing the identities as users, as the devices
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Azure cloud provides techical power to scale the product for whole organization. From organizational point of view scaling Defender XDR for various IT teams needs good collaboration and clear norms that all teams must agree to and follow.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
