LogMeIn Resolve vs. ReputationStacker vs. TSPlus

LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.

Incentivized

ReputationStacker is extremely well designed for multi-location practices that care about improving and protecting their online reputation and visibility in local search engine results (which is extremely important for our business). It makes it easy to consistently generate reviews for each location and address issues that patients have before they become bigger problems. If you’re looking for an all-in-one marketing platform, this isn’t that. It's just focused on online reputation and reviews and it does that really well (instead of trying to do everything).

It is useful in all the cases where users have to work via rdp. The possibility of making available to users only the applications they need is very useful. However, it is less appropriate in environments where there is a need for large computing power such as design studios. It would require a hardware requirement that is too economically high to be justified

Incentivized

• Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
• It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
• It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.

Incentivized

• Online reputation management for multiple locations of our business
• Review generation for all of our clinics (with a focus on Google reviews)
• Responding to reviews at scale
• Review and reputation reporting

• Detailed management of users or user groups and the applications associated with them
• Using MS app standard RDP or creating TS Plus runtime
• license management and updates

Incentivized

• The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
• ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
• And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
• Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.

Incentivized

• Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.

• The custom client doesn't always work with all applications, I solved it by configuring connections with classic RDP on individual PCs
• the procedure for activating and renewing the licenses was not very clear to me, I went by trial and error but in the end I was able to activate it
• nothing else in particular, everything works in a simple and intuitive way

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

We were able to get up and running quickly after our initial implementation, and the monthly feature update webinars are a great way to keep up with new features and how we can use them to our benefit. We can also request features we would like to see in the future, and can vote on other users’ submittals.

Incentivized

We had our marketing person set it up, and now it automatically gets us Google reviews. It couldn't be easier.

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

I had a question about how to add new locations and the support team got back to me immediately and showed me how to do it.

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, etc., other software does not offer the combination of all, like video calls.

Incentivized

ReputationStacker is all about on reviews and customer experience. It's not trying to be more than that and add a bunch of other features that we either wouldn't use or are already part of the other tools that we use

It is much easier to manage and implement. Even if it is not very intuitive the management of licenses is still better than that of the Remote Desktop environment of Microsoft. With Microsoft, the limit is the ability to simply access the remote desktop, while with TS Plus you can manage individual applications so as to give the user only the tools he needs.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

The system was implemented quite quickly and easily.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

• LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
• Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.

Incentivized

• We pay $99 per month per location and our clicks and calls on our Google Business profiles have gone up a lot since we started using ReputationStacker. One additional new patient per month more than covers the cost of it, and it helps us get way more than one new patient each month at each location. I'd estimate we get a minimum of 5 or 6 new patients a month per location because of ReputationStacker.

• Flexibility in use that allows lean management by the IT manager
• Wide compatibility with almost all sw
• Speed ​​in configuring work sessions

Incentivized