TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Resolve

    Score9.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Visual Studio

    Score8.8 out of 10
    N/AVisual Studio (now in the 2022 edition) is a 64-bit IDE that makes it easier to work with bigger projects and complex workloads, boasting a fluid and responsive experience for users. The IDE features IntelliCode, its automatic code completion tools that understand code context and that can complete up to a whole line at once to drive accurate and confident coding.

    $45

    per month

    Pricing
    LogMeIn ResolveVisual Studio
    Editions & Modules
    Starter
    $29
    per month
    Growth
    $55
    per month
    Advanced
    $78
    per month
    Premium Endpoint Management
    $78
    per month
    Complete
    $94
    per month
    Professional
    $45.00
    per month
    Enterprise
    $250.00
    per month
    Offerings
    Pricing Offerings
    LogMeIn ResolveVisual Studio
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsVolume discounts are available. MDM is available as a standalone or as an add-on. Discount available for annual billing.—
    More Pricing Information
    Community Pulse
    LogMeIn ResolveVisual Studio
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    101 Answers
    98%
    Would buy again
    40 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    92 Answers
    100%
    Delivers good value for the price
    40 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    106 Answers
    100%
    Happy with the feature set
    41 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    69 Answers
    100%
    Lived up to sales and marketing promises
    32 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    88 Answers
    100%
    Implementation went as expected
    36 Answers
    Best Alternatives
    LogMeIn ResolveVisual Studio
    Small Businesses
    Avast CloudCare
    Score10 out of 10
    IntelliJ IDEA
    Score9.2 out of 10
    Medium-sized Companies
    Action1
    Score9.4 out of 10
    PyCharm
    Score9.3 out of 10
    Enterprises
    ManageEngine Endpoint Central
    Score9 out of 10
    WebStorm
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogMeIn ResolveVisual Studio
    Likelihood to Recommend
    9.0
    (131 ratings)
    9.1
    (118 ratings)
    Likelihood to Renew
    6.8
    (17 ratings)
    10.0
    (3 ratings)
    Usability
    8.3
    (111 ratings)
    9.2
    (15 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (7 ratings)
    8.8
    (15 ratings)
    In-Person Training
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    Online Training
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LogMeIn ResolveVisual Studio
    Likelihood to Recommend
    GoTo formerly LogMeIn
    LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.
    Incentivized
    Read full review
    Microsoft
    When working with base C# code for desktop and web projects, then Microsoft Visual Studio is ideal as it provides the libraries and interfaces needed to quickly create, test and deploy solutions. It is when slightly more complex scenarios are required that issues can arise. The built-in integration for things like PowerBI Paginated Reports and dashboards is far from ideal.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
    • It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
    • It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
    Incentivized
    Read full review
    Microsoft
    • I like how the tabs and panels are organized; everything is gathered together so you can find what you're looking for quickly.
    • If you can't find something, there's a thorough search engine that searches all of Visual Studio's features.
    • The Team Foundation Server feature is fantastic since it allows us to easily deploy and roll back changes on the server.
    Read full review
    Cons
    GoTo formerly LogMeIn
    • The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
    • ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
    Incentivized
    Read full review
    Microsoft
    • Would be great if there was a better way to save and restore open tabs.
    • The built-in test runner can be improved, for example, by adding the ability to save a set of commonly run tests, etc.
    • Better integration for Microsoft SQL server would be great.
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo formerly LogMeIn
    I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
    Incentivized
    Read full review
    Microsoft
    VS is the best and is required for building Microsoft applications. The quality and usefulness of the product far out-weight the licensing costs associated with it.
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.
    Incentivized
    Read full review
    Microsoft
    I love the overall usability of Microsoft Visual Studio. I’ve been using this IDE for more than 20 years, and I’ve seen it evolve by leaps and bounds. Today, with AI and code-suggestion/completion features, developers no longer need to remember countless libraries, methods, or language syntax, or invest a huge amount of programming effort to complete a project. It truly offers everything a developer needs to program, debug, test, and deploy in a single IDE.
    Incentivized
    Read full review
    Reliability and Availability
    GoTo formerly LogMeIn
    Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
    Read full review
    Microsoft
    No answers on this topic
    Performance
    GoTo formerly LogMeIn
    If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
    Read full review
    Microsoft
    No answers on this topic
    Support Rating
    GoTo formerly LogMeIn
    Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
    Incentivized
    Read full review
    Microsoft
    There are many resources available supporting Visual Studio IDE. Microsoft whitepapers, forum posts, and online Visual Studio documentation. There are countless demonstration videos available, as well. If users are having issues, they can call Microsoft Support, but depending on the company's agreement with Microsoft, the number of included support calls will vary from organization to organization. I've found that Microsoft support calls can be hit or miss depending on who you get, but they can usually get you with the right support person for your issue.
    Incentivized
    Read full review
    In-Person Training
    GoTo formerly LogMeIn
    we did not have in person training
    Incentivized
    Read full review
    Microsoft
    IT is very complicated to understand all the functions that the environment has if you are not familiar with this type of development environments. It is important to select a good in-person training to achieve to understand all the possibilities and the capacity of the application. In this case, you will be able to develop a lot type of different applications.
    Incentivized
    Read full review
    Online Training
    GoTo formerly LogMeIn
    n/a - wasnt in attendance
    Incentivized
    Read full review
    Microsoft
    If you are not accustomed to develop in this type of development environments it would be complicated to follow all the parts of the course because if the course does not include a great tour with all the concepts to develop you will not have the option to understand all the functions.
    Incentivized
    Read full review
    Implementation Rating
    GoTo formerly LogMeIn
    GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.
    Incentivized
    Read full review
    Microsoft
    I personally feel Visual Studio IDE has [a] better interface and [is more] user friendly than other IDEs. It has better code maintainability and intellisense. Its inbuilt team foundation server help coders to check on their code then and go. Better nugget package management, quality testing and gives features to extract TRX file as result of testing which includes all the summary of each test case.
    Read full review
    Contract Terms and Pricing Model
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Scalability
    GoTo formerly LogMeIn
    The system was implemented quite quickly and easily.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Professional Services
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    GoTo formerly LogMeIn
    • LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
    • Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
    Incentivized
    Read full review
    Microsoft
    • Using the integration between Visual Studio and our source control service, the cost of re-work and losing code is drastically reduced.
    • Paid versions of Visual Studio enable developers to be so much more productive than hacked-together open source solutions that it's hard to imagine developing in Windows without it.
    • When combined with support subscriptions and the vast array of free online help options available, Visual Studio saves our developers time by keeping them coding and testing, not wasting their time trying to guess their way out of problems or spend endless hours online hoping to find answers.
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Resolve Screenshots

    Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board