Lumen Unified Communications & Collaboration vs. Nextiva Business Phone Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lumen Unified Communications & Collaboration
Score 7.0 out of 10
N/A
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…N/A
Nextiva Business Phone Service
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Pricing
Lumen Unified Communications & CollaborationNextiva Business Phone Service
Editions & Modules
No answers on this topic
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Offerings
Pricing Offerings
Lumen Unified Communications & CollaborationNextiva Business Phone Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lumen Unified Communications & CollaborationNextiva Business Phone Service
Top Pros

No answers on this topic

Top Cons
Features
Lumen Unified Communications & CollaborationNextiva Business Phone Service
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Nextiva Business Phone Service
9.2
172 Ratings
12% above category average
Hosted PBX00 Ratings9.380 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.497 Ratings
User templates00 Ratings8.7103 Ratings
Call reports00 Ratings9.1147 Ratings
Directory of employee names00 Ratings9.3143 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Nextiva Business Phone Service
9.1
188 Ratings
8% above category average
Answering rules00 Ratings9.3170 Ratings
Call recording00 Ratings9.0147 Ratings
Call park00 Ratings9.2137 Ratings
Call screening00 Ratings9.1136 Ratings
Message alerts00 Ratings9.0168 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Nextiva Business Phone Service
8.8
133 Ratings
6% above category average
Video conferencing00 Ratings8.866 Ratings
Audio conferencing00 Ratings9.2115 Ratings
Video screen sharing00 Ratings8.657 Ratings
Instant messaging00 Ratings8.790 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Nextiva Business Phone Service
8.7
165 Ratings
5% above category average
Mobile app for iOS00 Ratings8.8141 Ratings
Mobile app for Android00 Ratings8.6117 Ratings
Best Alternatives
Lumen Unified Communications & CollaborationNextiva Business Phone Service
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lumen Unified Communications & CollaborationNextiva Business Phone Service
Likelihood to Recommend
7.0
(1 ratings)
9.2
(201 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(5 ratings)
Usability
-
(0 ratings)
9.7
(4 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(6 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.7
(3 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Lumen Unified Communications & CollaborationNextiva Business Phone Service
Likelihood to Recommend
Lumen Technologies (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
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Nextiva
We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
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Pros
Lumen Technologies (formerly CenturyLink)
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
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Nextiva
  • Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
  • Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
  • Being very friendly and attentive when questions were being asked for needs we had.
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Cons
Lumen Technologies (formerly CenturyLink)
  • Cleaner invoices
  • Easier access to support
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Nextiva
  • Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
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Likelihood to Renew
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
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Usability
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
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Reliability and Availability
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
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Performance
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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Support Rating
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Online Training
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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Implementation Rating
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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Alternatives Considered
Lumen Technologies (formerly CenturyLink)
We do not use any other products.
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Nextiva
Nextiva blows RingCentral out of the water in three areas for us: 1) Customer service 2) Customer service 3) Customer service. This is so important. It was nearly impossible for us to get in contact with our account manager at RingCentral after the sale. I have it documented that the fastest response from him was 5 days, the longest 38 days. Our phones never worked like we liked them too and RingCentral support always had long wait times and tech support agents that couldn't really fix the issues. Actual phone call quality was the same between the two, but in our world customer service counts!
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Scalability
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Return on Investment
Lumen Technologies (formerly CenturyLink)
  • Outstanding uptime
  • Good value
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Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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ScreenShots