MadCap Flare vs. Webflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MadCap Flare
Score 6.3 out of 10
N/A
MadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.
$167
per month
Webflow
Score 8.2 out of 10
N/A
Webflow headquartered in San Francisco offers what they describe as a visual solution to web design, with a CMS for editors, designers, and developers that they state allows users to create needed content structures, add content (by hand, from a CSV, or via our API), and then design it visually. Webflow service plans also include website hosting, with a basic plan for sites that don't need a CMS as well as CMS, Business, and Enterprise plans. Webflow's ecommerce plans are designed to support new…
$12
per month
Pricing
MadCap FlareWebflow
Editions & Modules
MadCap Central
$1,500
per year
MadCap Flare
$1,999
per year
MadCap AMS
$2,999
per year
Basic
$12.00
per month
CMS
$16.00
per month
Business
$36.00
per month
Offerings
Pricing Offerings
MadCap FlareWebflow
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsIncludes a 12-month Platinum-level Maintenance Plan.
More Pricing Information
Best Alternatives
MadCap FlareWebflow
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No answers on this topic

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Enterprises
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Score 9.0 out of 10
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Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MadCap FlareWebflow
Likelihood to Recommend
7.6
(4 ratings)
2.8
(9 ratings)
Usability
3.0
(1 ratings)
8.3
(3 ratings)
Availability
-
(0 ratings)
1.0
(1 ratings)
Performance
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
6.5
(3 ratings)
Product Scalability
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
MadCap FlareWebflow
Likelihood to Recommend
MadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
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Webflow
Webflow is great for designing pages and creating a really nice looking website, without needing to be a pro designer. However, trying to scale a company blog for SEO leaves a lot of room for desire. There are various SEO-related shortcomings (like how canonical tags are added to pages) and I also need to add a lot of custom code elements to blog posts to get the desired control. This means adding new posts and getting them looking the way we want takes way more time than it should do. Also doesn't support next-gen images, which is impacting our page speed scores and leaving us behind when it comes to Core Web Vitals update. Finally, the fact that only one person can enter the designer at one time is really annoying. I get that the Editor should be the solution to this, but it's so so so slow and jumpy that this is essentially unusable.
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Pros
MadCap Software
  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
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Webflow
  • Easy to use and customize CMS.
  • Develop engaging CSS interactions and JavaScript animations visually.
  • Several competitively priced hosting tiers are available and all use AWS servers and Fastly CDN.
  • Code can be exported to be used with other CMS platforms such as WordPress, or E-Commerce platforms such as Shopify.
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Cons
MadCap Software
  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
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Webflow
  • pricing is a little high
  • pretty steep learning curve
  • have to use 3rd party form vendor if you want to export and host yourself
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Usability
MadCap Software
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
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Webflow
It is extremely easy to use, especially with available templates and guides. It is used primarily by accounts and creative rather than dev. It is also easy to import/export projects or duplicate them for re-use and modification for another client. While it is rarely the end platform for a deliverable, it is often instrumental in pitching.
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Reliability and Availability
MadCap Software
No answers on this topic
Webflow
In my experience, their customer service is an absolute joke, I tried reaching out to them they took forever. I had to keep following up with them as if they never received it in the first place. It’s a new platform, so guidance is needed. Tried the university they offer, in my opinion, it is completely useless, I would just completely move on from this website.
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Performance
MadCap Software
No answers on this topic
Webflow
In my opinion, it is horrible, the rendering takes forever. I have the newest MacBook and the platform will still lag and slow down on me. I’m not a developer, I am a designer which makes it worst because I am using the features they are providing not extra coding features. In my opinion, it is a horrible platform really, stay away.
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Support Rating
MadCap Software
No answers on this topic
Webflow
We pay hundreds of dollars a month to Webflow, yet their support is worse than a typical free SaaS product. We were prevented from deploying changes to our site because of how Webflow structures its support. It delayed a product launch for the whole company. Support options? Beg for help on community forums, it took a threat to email the CEO to finally get movement. If there were easy alternatives, we would switch. But for now we just pray nothing breaks and that we don't need to interact with Webflow support.
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Alternatives Considered
MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
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Webflow
The code quality and speed can't even be compared to Elementor; Webflow is simply a much better tool. Instapage has a cool feature for dynamic landing pages, which changes according to Google Ads Keyword, which I miss; however, amazing webflow community members recreated that functionality with a custom script. For the majority of users, it's a safer bet than WordPress in terms of speed and code quality. WordPress could provide amazing results if hosted properly (nginx, caching configuration) and requires best practices to maintain code quality. Webflow solves these issues out of the box at a fraction of cost.
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Scalability
MadCap Software
No answers on this topic
Webflow
I feel it doesn’t perform the way it’s supposed to and it doesn’t have any beneficial factors to it. In my opinion, there is no reason to use a platform like this when Wix and Shopify, and WordPress exist. I believe Webflow is a platform that shouldn’t exist and it’s only popular because of the hype it received. I tried it and hate it completely.
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Return on Investment
MadCap Software
  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
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Webflow
  • It allowed us to go from earning hundreds to thousands
  • We were able to expand our services
  • The only negative would be that we cannot really use it as a Shopify substitute yet, nor a big blog site.
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ScreenShots

MadCap Flare Screenshots

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