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Stay away from Webflow, it's not worth the hype
August 17, 2023

Stay away from Webflow, it's not worth the hype

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Website - Business

Overall Satisfaction with Webflow

I am a Marketing consultant that started off with just designing websites. I use Webflow because I heard about how good it was and all of the hype it came with. I decided to test it out and, in my opinion, it’s absolutely horrible, the customer service is bad and delays my projects for my clients, the university doesn’t help. In my experience, the platform doesn’t do what it’s supposed to be doing. I feel it's become one of the worst platforms to use and I am writing this review so web designers can save their valuable time.
  • Nothing
  • Nothing
  • Nothing
  • Customer service
  • Functionality
  • Overall platform
  • ROI Nothing
  • Marketing integrations horrible
  • All negative impacts no positive
It does not compare at all to Wix, in my opinion, it is an insult to them even comparing them side by side. No doubt Wix is 100 times better than Webflow. Wix has features that Webflow lacks and has extra help when needed. In my opinion, Wix customer service is astonishing compared to Webflow.

Do you think Webflow delivers good value for the price?

No

Are you happy with Webflow's feature set?

No

Did Webflow live up to sales and marketing promises?

No

Did implementation of Webflow go as expected?

No

Would you buy Webflow again?

No

In my opinion, the platform doesn’t respect the designer, it has a mind of its own and does what it wants. In my experience, the university is completely useless and the customer service team is absolutely horrible. I believe (not confirmed) this platform just had a bunch of money on the back end and hired people to hype it up because after working with this platform I have to say I will never be using this website again. I’m going back to Wix and I recommend everyone to use Wix or Showit. Really save your time and just find a better platform.

Evaluating Webflow and Competitors

  • Ease of Use
Customer service, when working with a web hosting platform it is important to have quality customer service that can assist you when you need it. In my opinion, Webflow does not have that, the university is completely useless and the customer service representative takes a week to respond with such a simple question.
I wouldn’t change my evaluation.

Webflow Reliability

I feel it doesn’t perform the way it’s supposed to and it doesn’t have any beneficial factors to it. In my opinion, there is no reason to use a platform like this when Wix and Shopify, and WordPress exist. I believe Webflow is a platform that shouldn’t exist and it’s only popular because of the hype it received. I tried it and hate it completely.
In my experience, their customer service is an absolute joke, I tried reaching out to them they took forever. I had to keep following up with them as if they never received it in the first place. It’s a new platform, so guidance is needed. Tried the university they offer, in my opinion, it is completely useless, I would just completely move on from this website.
In my opinion, it is horrible, the rendering takes forever. I have the newest MacBook and the platform will still lag and slow down on me. I’m not a developer, I am a designer which makes it worst because I am using the features they are providing not extra coding features. In my opinion, it is a horrible platform really, stay away.