What users are saying about
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Top Rated
1867 Ratings
5 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
SurveyLab
WYSIWYG email editor
Mailchimp
8.5
SurveyLab
Dynamic content
Mailchimp
7.8
SurveyLab
Ability to test dynamic content
Mailchimp
7.9
SurveyLab
Landing pages
Mailchimp
7.6
SurveyLab
A/B testing
Mailchimp
7.8
SurveyLab
Mobile optimization
Mailchimp
8.6
SurveyLab
Email deliverability reporting
Mailchimp
8.8
SurveyLab
List management
Mailchimp
8.3
SurveyLab
Triggered drip sequences
Mailchimp
7.7
SurveyLab

Lead Management

Mailchimp
9.2
SurveyLab
Lead nurturing
Mailchimp
6.9
SurveyLab
Lead scoring and grading
Mailchimp
10.0
SurveyLab
Data quality management
Mailchimp
10.0
SurveyLab
Automated sales alerts and tasks
Mailchimp
10.0
SurveyLab

Campaign Management

Mailchimp
10.0
SurveyLab
Calendaring
Mailchimp
10.0
SurveyLab
Event/webinar marketing
Mailchimp
10.0
SurveyLab

Social Media Marketing

Mailchimp
10.0
SurveyLab
Social sharing and campaigns
Mailchimp
10.0
SurveyLab
Social profile integration
Mailchimp
10.0
SurveyLab

Reporting & Analytics

Mailchimp
7.7
SurveyLab
Dashboards
Mailchimp
7.7
SurveyLab
Standard reports
Mailchimp
8.2
SurveyLab
Custom reports
Mailchimp
7.3
SurveyLab

Platform & Infrastructure

Mailchimp
8.5
SurveyLab
API
Mailchimp
9.0
SurveyLab
Role-based workflow & approvals
Mailchimp
10.0
SurveyLab
Customizability
Mailchimp
6.4
SurveyLab
Integration with Salesforce.com
Mailchimp
8.5
SurveyLab
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
SurveyLab
Integration with SugarCRM
Mailchimp
8.5
SurveyLab

Survey Format & Appearance

Mailchimp
SurveyLab
8.5
Survey templates
Mailchimp
SurveyLab
7.3
Themes
Mailchimp
SurveyLab
9.1
Custom logo/branding
Mailchimp
SurveyLab
9.1

Survey Content

Mailchimp
SurveyLab
8.8
Changes to live survey
Mailchimp
SurveyLab
9.1
Question design help
Mailchimp
SurveyLab
8.2
Multiple question types
Mailchimp
SurveyLab
9.1

Survey Logic

Mailchimp
SurveyLab
9.1
Survey logic flexibility
Mailchimp
SurveyLab
9.1

Survey Reporting & Analytics

Mailchimp
SurveyLab
8.5
Response tracking
Mailchimp
SurveyLab
7.3
Data export
Mailchimp
SurveyLab
8.2
Standard reports
Mailchimp
SurveyLab
9.1
Custom reports
Mailchimp
SurveyLab
9.1
Analytics
Mailchimp
SurveyLab
9.1

Survey Administration & Security

Mailchimp
SurveyLab
8.6
Access controls
Mailchimp
SurveyLab
8.2
Compliance
Mailchimp
SurveyLab
9.1

Survey Distribution

Mailchimp
SurveyLab
9.1
Vendor-offered crowdsourcing
Mailchimp
SurveyLab
9.1
Respondent restrictions
Mailchimp
SurveyLab
9.1

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
SurveyLab
9.1

Likelihood to Renew

Mailchimp
9.4
SurveyLab

Usability

Mailchimp
8.5
SurveyLab

Reliability and Availability

Mailchimp
10.0
SurveyLab

Performance

Mailchimp
10.0
SurveyLab

Support Rating

Mailchimp
10.0
SurveyLab

Implementation Rating

Mailchimp
8.8
SurveyLab

Scalability

Mailchimp
9.3
SurveyLab

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