What users are saying about
22 Ratings
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Score 7.3 out of 100
35 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Mailjet

I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting.

Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else.

So, please DO NOT buy it, consider others.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Return Path definitely helps provide directional guidance on where/how emails are being delivered, and it certainly provides some feedback and insights when there are delivery issues. I would not say that it is 100% accurate, though, on Inbox/Spam/Missing placement details for all ISPs. It certainly helps identify issues, though I would not use it as proof that we were fully put into the inbox (or spam folder).The inbox preview and rendering features are good, and I love the integration with Marketing Cloud. There are other rendering preview options available in the market, and this offering is solid. Just not the strongest. The direct integration with Marketing Cloud certainly makes it easy to use. Budgets permitting, using Return Path as part of a larger portfolio of tools for inbox placement monitoring, blacklist checking, email rendering, etc. would be advised. But it certainly works well as a starting point.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailjet
7.2
Everest (Return Path + 250ok)
7.5
WYSIWYG email editor
Mailjet
7.6
Everest (Return Path + 250ok)
7.0
Dynamic content
Mailjet
5.8
Everest (Return Path + 250ok)
9.0
A/B testing
Mailjet
7.0
Everest (Return Path + 250ok)
8.2
Mobile optimization
Mailjet
8.4
Everest (Return Path + 250ok)
8.3
Email deliverability reporting
Mailjet
7.9
Everest (Return Path + 250ok)
8.9
List management
Mailjet
6.6
Everest (Return Path + 250ok)
5.4
Ability to test dynamic content
Mailjet
Everest (Return Path + 250ok)
8.7
Landing pages
Mailjet
Everest (Return Path + 250ok)
7.0
Triggered drip sequences
Mailjet
Everest (Return Path + 250ok)
5.0

Reporting & Analytics

Mailjet
7.9
Everest (Return Path + 250ok)
5.0
Dashboards
Mailjet
8.0
Everest (Return Path + 250ok)
7.9
Standard reports
Mailjet
7.9
Everest (Return Path + 250ok)
4.4
Custom reports
Mailjet
Everest (Return Path + 250ok)
2.9

Pros

Mailjet

  • Mailjet is good at "links", it's really easy to link your content and photos to outside links.
  • Mailjet is good at getting emails out in a timely fashion.
  • Mailjet is really cost-effective compared to their competitors for what all you get.
Jen Lyles | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Individualized attention. They really dug in to understand our products and services.
  • Easy-to-understand training and actionable items that you can sustain over a long period of time.
  • They're embedded in our instance of Exact Target, so I'm able to review the entire email program and don't have to open up a separate tool to gather this information.
Joni Kalstrup | TrustRadius Reviewer

Cons

Mailjet

  • Customer service is not excellent.
  • My email list's integrity was in question. They repeatedly turned off our service questioning my results.
  • Multiple times I went to use the service in need of sending out an email and our service was not working.
Ronnie Rask | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Device Previews use old Litmus API and therefore slow, would be nice to have a quicker interface
  • No content builder integration, system relies on emails to be sent to platform often increasing development times
  • Old user interface, interface has been the same and clunky for many years
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mailjet

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 5 answers
We have two separate areas for using Return Path. Our web ecommerce area that is using only transactional emails and a marketing email program that is partnered on the backend with Return Path. I see Return Path continuing to be utilized with our marketing emails, but over time I see less need for our transactional emails to maintain Return Path components.
Dan Sixbury, PMP, MBA | TrustRadius Reviewer

Usability

Mailjet

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 7.3
Based on 1 answer
I find it fairly easy to use, though the interface is a bit clunky and I may be missing some revolutionary use because it's lost in the clutter.
Anonymous | TrustRadius Reviewer

Support Rating

Mailjet

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 9.1
Based on 1 answer
Absolutely fantastic support. It runs circles around the competition. They regularly reach out and chat, even if it's just to see if there's any issues we need to discuss. They clearly want the business and don't forget you once you sign the contract which is an issue with other similar services.
Brett Schenker | TrustRadius Reviewer

Implementation Rating

Mailjet

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 1 answer
I joined my company after the implementation was nearly complete. We used the Return Path tool as we slowly increased our send volume in Marketing Cloud to monitor IP reputation and inbox placement.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mailjet

Mailjet was much easier to set up, and much more affordable for us than other solutions we evaluated, such as SendGrid. SendGrid may be better suited for organizations with larger volumes or more technical staff, but for us, Mailjet was a superior solution at this time. We also looked at other competitors, but Mailjet impressed us the most with their ease of use and excellent customer support.
Stephen Hamilton | TrustRadius Reviewer

Everest (Return Path + 250ok)

Return Path was the first solution that we looked into based on the native integration with Salesforce Marketing Cloud. That was the biggest selling point for us. We didn't do a lot of research on other products but 250ok was one we did look at but ultimately liked Return Path that much more
Anonymous | TrustRadius Reviewer

Return on Investment

Mailjet

  • Changing from active campaign to Mailjet decreased our mail spend by more than 50% in savings.
  • Been able to send so many emails for different campaigns increases our retention with active users who became engaged users. In our case, it is important to be in constant communication with customers.
  • Mailjet needs to be complemented with other tools, such as Zapier, in order to create better implementations. It might cost you for additional software but it is still cheaper than solutions that charge you by the number of users.
Ramón Carmona Medina | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • It has helped identify inbox issues and thus helping our clients reach more inboxes.
  • They have negatively impacted client relations on numerous occasions. They have reached out and told clients they are having issues or need certain products when they are already our clients and we are proving solutions for them.
  • They provide solid customer support when you create a support ticket. They are usually very quick to respond and give you an answer.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Mailjet

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Mailjet Editions & Modules

Edition
1. Bronze$8 .69 for Basic / $18 .86 for Premium1
2. Crystal$17. 06 for Basic / $37. 76 for Premium2
3. Silver$62. 06 for Basic / $87. 26 for Premium3
4. Gold$150. 26 for Basic / $206. 96 for Premium4
5. Platinum$300. 56 for Basic / $359. 06 for Premium5
  1. 30,000 emails per month
  2. 60,000 emails per month
  3. 150,000 emails per month
  4. 450,000 emails per month
  5. 900,000 emails per month
Additional Pricing Details
BASIC - All of Mailjet’s core features for a low price. PREMIUM - Advanced features to leverage your email strategy. For more information about the pricing, please check this page: https://www.mailjet.com/pricing/

Everest (Return Path + 250ok)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Everest (Return Path + 250ok) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mailjet
7.2
Everest (Return Path + 250ok)
7.4

Likelihood to Renew

Mailjet
Everest (Return Path + 250ok)
8.2

Usability

Mailjet
Everest (Return Path + 250ok)
7.3

Support Rating

Mailjet
Everest (Return Path + 250ok)
9.1

Implementation Rating

Mailjet
Everest (Return Path + 250ok)
8.2

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