Malwarebytes vs. Sophos UTM

Malwarebytes is definitely one of the top contenders in its field. As with any corporate software, there are headaches all along the way -- from implementation to daily use and support. And cost is also a factor. Although not inexpensive, Malwarebytes is comparable to its close competitors. Overall, the quality of the product shines through, and it does what it's intended to do...protect!

Incentivized

UTM works great if you want a solid, obvious firewall. There's not a lot of second-guessing as to what you are about to do with every change you make. If you incorporate their wireless access points and RED (remote ethernet device) for remote users or small offices, it's considerably much easier to set up than other comparable solutions. If you are looking to manage your firewalls via the cloud, you are out of luck.

Incentivized

• Low system resources, it does not slow down the whole computer when scanning or when real-time protection is enabled
• Quick and frequent updates, usually people hate updating, but for malware/viruses, you want to be updated as possible. It takes less than 15 seconds and usually does it automatically. They usually send a few updates a day as they find more.
• Protection features actually work when visiting known bad websites. The page will be blocked and nothing will be downloaded. It may not be what the user wants, but it's what the user needs (as the user can't know every bad website)

Incentivized

• Firewall Protection. The protection is unmatched, setup it a little daunting, but once set up it pretty much runs itself.
• Site-to-site VPN. Super easy to deploy so we are able to network all our sites together.
• The DHCP server function is actually really nice, I prefer using it over the traditional way of using a DC for DHCP.

Incentivized

• One of the main things that malwarebytes is missing as a company, is phone support for its clients. All support questions has to go thru email only. This is not acceptable for issues that needs to be resolved quickly.
• There is an issue when installing the client on a machine, it has a set amount of time where the software can register with the management server. The issue with this is, with machines that are over a wide area network, slow connection speeds can cause the software not to register. When that happens, it never re attempts to register in the future.

Incentivized

• Better standard support, it used to be great, now, not so much (for paying customers, that only aquired the Hardware)
• Better wireless solution, there is always room for that, now that everybody needs robust wifi, even at home!
• Faster and more robust wireless Access Points, or different vendor-like compatibility.

Incentivized

The last time we renewed Malwarebytes, we renewed for a 3 year renewal. That should describe the confidence we have in the product. Plus the cost savings impact year after year.

Incentivized

When you have a product that does the job that it describes or advertises, you have to love it. While the malware posture is always changing, we depend on products that we pay for year after year to protect us from threats, both known and unknown. I give this rating because Malwarebytes just works and you don't have to worry whether it is going to beat up other programs on your systems.

Incentivized

The interface is no non-sense and easy to understand. No need for any consultants to help implement this solution. The performance is consistent and solid. Paired with a good amount of firmware and definitions, it's hard to find any fault in this product. It's interoperability with other Sophos products make a compelling argument to invest in more Sophos products.

Incentivized

I honestly haven't needed support for Malwarebytes because I haven't had any problems with it, whatsoever. I am giving it a 9 rating because I haven't actually had an encounter or experience with customer service or support, so it's hard to rate the actual support team since I've never had the privilege of coming into contact with them.

Incentivized

I find the support fair. The wait can be frustrating when dealing with fire. The pandemic has not helped with this. Although the wait can be long, the support reps are knowledgeable and was able to resolve the issues I was facing.

Incentivized

Avast and Norton's products were part of the testing for us but the cost was very high for them and the products were not light on the machine. They took up a lot of memory and slowed the computers down. Malwarebytes although may lack some feature, is a very light software.

Incentivized

I would rate Sophos second on this list right below Webroot. Webroot has an easier user interface and policy builder. However, Sophos would be on top of its UI would be improved. I would rank CrowStrike third and McAfee last. Sophos is great for complex environments that have multiple needs.

Incentivized

• All of our donor and clients' information is now online and we can now show that we are really trying to keep their information safe.
• We are now more comfortable entering donations through our website.
• Donors are now comfortable entering their charge card information on our website.

Incentivized

• Sophos has provided a secure Firewall for us.
• Integration with Sophos Central makes it easier to manage both.
• Site to site VPN Failover groups has caused more trouble than it's worth.
• High availability doesn't recognize when you are restarting for an update.

Incentivized