ManageEngine Endpoint Central vs. Riverbed Aternity

For small businesses, it is also free, which, for what it offers, is really helpful. It works better than similar products, such as SCCM, both within and outside the internal network. I do not see scenarios in which it could be less appropriate.

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.

Incentivized

Independently Invited by TrustRadius

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• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Root cause finding/remediation (it goes beyond analysis).
• Shows latency between applications and servers.
• Identifies long-running SQL queries, and puts the onus back on developers to clean up their SQL code.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The tool demands High CPU resources to perform monitoring which reduces the overall performance and the user experience is sluggish
• Also a good amount of training is required to set up the different use cases and monitoring parameters which in return demands a dedicated resource to work on the tool

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

Not using WNS to communicate with the endpoint console is a big plus. We now use Workspace One, and WNS can be really annoying at times. After deployment, it cleans itself, which is important for us because our current solution leaves the package on the computer and requires maintenance. The remotely script command is a lifesaver.

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The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I was not a part of the initial selection process, but I understand the issue was related to cost per endpoint. As a user of the other solutions I would say that the other solutions do have other strengths that ManageEngine is missing. The remote access tools are superior but at the end of the day you get what you pay for.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It had a positive impact on our environment, now we need less workforce to deploy patches and install softwares
• It also does the mitigation part so there we save the cost too
• It helps in achieving compliance which is net positive to get more projects

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
• This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
• Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info