What users are saying about
2 Ratings
Top Rated
747 Ratings
2 Ratings
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Score 8.1 out of 100
Top Rated
747 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

MaritzCX
6.0
SurveyMonkey
8.0
Survey templates
MaritzCX
7.0
SurveyMonkey
8.6
Themes
MaritzCX
6.0
SurveyMonkey
8.2
Custom logo/branding
MaritzCX
5.0
SurveyMonkey
7.2

Survey Content

MaritzCX
8.0
SurveyMonkey
8.6
Changes to live survey
MaritzCX
6.0
SurveyMonkey
8.9
Question design help
MaritzCX
9.0
SurveyMonkey
8.0
Multiple question types
MaritzCX
9.0
SurveyMonkey
8.9

Survey Logic

MaritzCX
7.0
SurveyMonkey
8.3
Survey logic flexibility
MaritzCX
7.0
SurveyMonkey
8.3

Survey Reporting & Analytics

MaritzCX
6.8
SurveyMonkey
8.4
Response tracking
MaritzCX
8.0
SurveyMonkey
9.1
Data export
MaritzCX
5.0
SurveyMonkey
8.9
Standard reports
MaritzCX
8.0
SurveyMonkey
8.2
Custom reports
MaritzCX
5.0
SurveyMonkey
7.8
Analytics
MaritzCX
8.0
SurveyMonkey
8.2

Survey Administration & Security

MaritzCX
7.0
SurveyMonkey
8.5
Access controls
MaritzCX
5.0
SurveyMonkey
8.5
Compliance
MaritzCX
9.0
SurveyMonkey
8.4

Survey Distribution

MaritzCX
5.0
SurveyMonkey
8.3
Respondent restrictions
MaritzCX
5.0
SurveyMonkey
8.4
Vendor-offered crowdsourcing
MaritzCX
SurveyMonkey
8.2

Pros

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Cons

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Likelihood to Renew

MaritzCX

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Usability

MaritzCX

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Performance

MaritzCX

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

MaritzCX

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Implementation Rating

MaritzCX

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Return on Investment

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

SurveyMonkey

  • ROI positive.
  • Better connection and communication with my entire work team, and even better business relationships with clients.
  • With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.
Freddy Stephen | TrustRadius Reviewer

Pricing Details

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MaritzCX
8.0
SurveyMonkey
8.2

Likelihood to Renew

MaritzCX
SurveyMonkey
8.9

Usability

MaritzCX
SurveyMonkey
5.0

Reliability and Availability

MaritzCX
SurveyMonkey
10.0

Performance

MaritzCX
SurveyMonkey
6.0

Support Rating

MaritzCX
SurveyMonkey
8.0

Implementation Rating

MaritzCX
SurveyMonkey
10.0

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