What users are saying about
11 Ratings
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Score 8.3 out of 100
42 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Polycom RealPresence Group Series
Task Management
Mattermost
7.0
Polycom RealPresence Group Series
Gantt Charts
Mattermost
6.0
Polycom RealPresence Group Series
Scheduling
Mattermost
7.0
Polycom RealPresence Group Series
Workflow Automation
Mattermost
5.0
Polycom RealPresence Group Series
Mobile Access
Mattermost
8.5
Polycom RealPresence Group Series
Search
Mattermost
7.8
Polycom RealPresence Group Series

Communication

Mattermost
8.0
Polycom RealPresence Group Series
Chat
Mattermost
9.7
Polycom RealPresence Group Series
Notifications
Mattermost
8.7
Polycom RealPresence Group Series
Discussions
Mattermost
9.3
Polycom RealPresence Group Series
Surveys
Mattermost
7.0
Polycom RealPresence Group Series
Internal knowledgebase
Mattermost
6.0
Polycom RealPresence Group Series
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Polycom RealPresence Group Series

File Sharing & Management

Mattermost
7.3
Polycom RealPresence Group Series
Versioning
Mattermost
8.0
Polycom RealPresence Group Series
Video files
Mattermost
6.4
Polycom RealPresence Group Series
Audio files
Mattermost
6.7
Polycom RealPresence Group Series
Document collaboration
Mattermost
8.6
Polycom RealPresence Group Series
Access control
Mattermost
7.6
Polycom RealPresence Group Series
Advanced security features
Mattermost
7.0
Polycom RealPresence Group Series
Integrates with Google Drive
Mattermost
8.0
Polycom RealPresence Group Series
Device sync
Mattermost
6.0
Polycom RealPresence Group Series

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Polycom RealPresence Group Series

  • Polycom are still a high-end videoconferencing manufacturer and it shows. The build quality is very high, with quality components provided. In the current environment where 'huddle-room' systems are taking over and are a mix of solutions from multiple manufacturers, you can tell the difference when you open the box and get dedicated hardware that is designed to work as a single package.
  • The audio quality is very good. May sound like an odd thing to consider audio quality before video quality, but if the sound is poor, it doesn't matter how good the video is - you wont stay in the meeting.
  • Great video from the dedicated cameras. The image quality is high and the camera is silent when it moves to presets.
John-James Worrall | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

  • We needed to interact with the networking staff who were intent on using Cisco products, and this slowed down implementation.
  • Though it was easy to train users to operate the equipment those who were not trained frequently had difficulty starting up a meeting without assistance
Alfred Brock | TrustRadius Reviewer

Likelihood to Renew

Mattermost

No score
No answers yet
No answers on this topic

Polycom RealPresence Group Series

Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.
Anonymous | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Polycom RealPresence Group Series

No score
No answers yet
No answers on this topic

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.2
Based on 1 answer
They are responsive and very knowledgeable.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Polycom RealPresence Group Series

The Polycom RealPresence Group Series was top of the line. It had a lot more features as well as the ability to integrate with Microsoft Teams. With Highfive, you had to pay to keep the device running and it was more like renting it. Although we pay maintenance with Polycom we will own the devices. The Highfive camera also didn't move. Lifesize was comparable but it did not integrate with Microsoft Teams at the time. It may as of now, I am not sure.
Anonymous | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Polycom RealPresence Group Series

  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
Adam Bruneau | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom RealPresence Group Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mattermost
8.4
Polycom RealPresence Group Series
8.8

Likelihood to Renew

Mattermost
Polycom RealPresence Group Series
7.3

Usability

Mattermost
7.3
Polycom RealPresence Group Series

Support Rating

Mattermost
7.8
Polycom RealPresence Group Series
8.2

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