Likelihood to Recommend Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Read full review It is well suited for a one-stop shop that gets everything done in one place (sizing, order, warehousing, shipping, drop-shipping, ability to do one-off orders, support in the process). It is less appropriate if you need something very specific and what they have doesn't work for you or if you like to be very involved in the complete process. It is also less appropriate if price is a major factor.
Read full review Pros It provides a rating for customers to rank how satisfied or not satisfied they are with the service. As an Account Manager, this is a helpful tool to hear customers' experiences and feedback. It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not. Read full review The swag catalogue has lots of items to choose from and they try to source anything else you need Takes care of the logistical challenges of getting swag to offices, events and to customers Their customer team are really hands on and helpful Read full review Cons Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency. Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform. Read full review Their Giveaway feature was made some improvements but I would like to see it be more flexible Being able to get more samples of products and printing prior to ordering Swag photography/ items in stock in our closet- we had to provide photos of these items Better updates on swag items that are low in stock Read full review Likelihood to Renew We are currently extremely satisfied with printfection. The quality of swag is very good, but the customer service ranks high above any other swag company. I have been working closely with my Printfection manager (Tyler Rowland) and he has been more than helpful from the start.
Read full review Usability Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Read full review The product is really easy to use and manage. We love using Printfection. It's easy to order, ship and manage everything. I did remove one rating point because their set up for "giveaways" is a little cumbersome and I wish their platform notified you when products in your giveaways are running low.
Read full review Reliability and Availability Prinfection's availability has been great. There was one time when a product we needed wasn't available, but our Printfection rep made sure to get what we needed.
Read full review Performance Printfection's performance has been top-notch. We have been using Printfection for only about 8 months, and have not had any issues with performance.
Read full review Support Rating Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Read full review Every step of the way, I have been helped by someone who feels like a friend. They know their stuff and they get back to me in a timely manner. It gets frustrating when you need help but the "experts" don't offer any. Printfection isn't like this at all. They've done a great job making sure I understand everything I need to have a successful campaign for our employees.
Read full review In-Person Training Tyler led some of our staff through training and was very helpful. Tyler was also always available for any questions after training was complete.
Read full review Online Training We completed online training with a Printfection rep leading us through the process. This made the whole experience easy and helpful.
Read full review Implementation Rating Their team is very helpful in getting set up and we felt like they worked with us on price and also getting our previous inventory we had at our offices set up in Printfection. The only down side of shipping in your items to Printfection is the photography of the items (which clients can see) is pretty terrible if you don't have clear product photos prior to sending the items to Printfection warehouse.
**All items purchased through Printfection the product photos look better (so this issue won't be the case with those who aren't shipping existing swag to their warehouse)
Read full review Alternatives Considered Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Read full review There were a couple of reasons we selected Printfection: price and contract/level of commitment (we are on a month-to-month plan). To be honest, there are products that integrate better with Salesforce and have more capabilities but we were looking for something that didn't require us to sign a year contract and was a reasonable price. After purchasing, we are extremely impressed with their team and consider this a huge benefit of going with Printfection.
Read full review Contract Terms and Pricing Model Simple pricing and easy to pitch to stakeholders
Read full review Scalability Only a few of our departments will be using Printfection, (like HR and Customer Success), but both departments find Printfection flexible and scalable.
Read full review Professional Services There aren't many professional services besides what is related to their product. What would have been great was to get design services included in our membership since we dont have one in house
Read full review Return on Investment It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers. It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service. Read full review Previously we had a "welcome" kit for certain new customers with custom packaging and great messaging. It was very successful in helping kick off a new customer relationship. If the platform was integrated with our CRM we'd have more metrics to be able to measure ROI. Read full review ScreenShots