TrustRadius

MiContact Center vs. Warmly,

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Warmly,
Score 6.9 out of 10
N/A
Warmly is presented as an AI Warm Lead tool that helps revenue teams spot in-market opportunities soone, progress them, and hit pipeline goals. Warmly monitors buying intent signals across a website, outbound actions, and CRM. Warmly also sends intent signals, and this data is used to focus target buyers in a CRM or shape outbound efforts to new accounts.N/A
Pricing
MiContact CenterWarmly,
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
No answers on this topic
Offerings
Pricing Offerings
MiContact CenterWarmly,
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MiContact CenterWarmly,
Features
MiContact CenterWarmly,
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
0% above category average
Warmly,
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding8.42 Ratings00 Ratings
Click-to-call (CTC)9.52 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing7.52 Ratings00 Ratings
Interactive voice response9.52 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts8.01 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
2 Ratings
3% above category average
Warmly,
-
Ratings
Inbound call routing8.52 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.52 Ratings00 Ratings
Quality management8.52 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting9.01 Ratings00 Ratings
Live reporting9.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics8.01 Ratings00 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
MiContact Center
-
Ratings
Warmly,
5.4
2 Ratings
34% below category average
Lead nurturing automation00 Ratings4.52 Ratings
Lead scoring and grading00 Ratings4.01 Ratings
Data quality management00 Ratings5.01 Ratings
Automated sales alerts and tasks00 Ratings7.01 Ratings
Automated follow-ups00 Ratings6.01 Ratings
Lead segmentation and distribution00 Ratings6.01 Ratings
Lead Management Integrations
Comparison of Lead Management Integrations features of Product A and Product B
MiContact Center
-
Ratings
Warmly,
4.8
1 Ratings
44% below category average
Integrations with advertising platforms00 Ratings5.01 Ratings
Integrations with CRMs00 Ratings4.01 Ratings
Integrations with data storage tools00 Ratings4.01 Ratings
Integrations with lead automation tools00 Ratings6.01 Ratings
Conversion Rate Optimization
Comparison of Conversion Rate Optimization features of Product A and Product B
MiContact Center
-
Ratings
Warmly,
5.0
1 Ratings
50% below category average
Drop-off analytics00 Ratings5.01 Ratings
Best Alternatives
MiContact CenterWarmly,
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
Clay
Clay
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
Clay
Clay
Score 9.3 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
DiscoverOrg (discontinued)
DiscoverOrg (discontinued)
Score 5.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterWarmly,
Likelihood to Recommend
9.5
(2 ratings)
5.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
MiContact CenterWarmly,
Likelihood to Recommend
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Warmly
It is a good starting point and easy enough to use. I imagine it being a better fit for heavy websites where you get a lot of visitors who do not necessarily have a lot of privacy filters that are protecting their data.
Verified User
Anonymous
Read full review
Pros
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Warmly
  • Live chat with video
  • Website visitor identification
  • Customer Service
  • Integrations
Verified User
Anonymous
Read full review
Cons
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Warmly
  • Integration with CRM.
  • Identify obvious data.
Verified User
Anonymous
Read full review
Usability
Mitel Networks Corporation
No answers on this topic
Warmly
Easy to integrate and get alerts via Slack
Verified User
Anonymous
Read full review
Alternatives Considered
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Warmly
More current features, better support. Pricing is very reasonable given that they are still technically a startup
Verified User
Anonymous
Read full review
Return on Investment
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
Warmly
  • Helped us double our meetings set from q1 to q2 by providing our sdr team with live website interaction data
Verified User
Anonymous
Read full review
ScreenShots