Likelihood to Recommend It's easy for anyone who is expecting some simple AI problems like fetching the keywords, understanding the intent, language translation, etc. to be solved from an existing database and all they need is to connect to their APIs via a subscription model. But for complex use cases, there is still room for improvement like customization of underlying AI models for a specific use case like identifying some unique identifiers with respect to industry.
Read full review ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
Read full review Pros Being hosted in Azure solves a massive hosting problem The language understanding system has the ability to revolutionize many vertical markets Integrating with Cortana Analytics was really simple due to easy to understand documentation Read full review It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well. Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went. They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience. Read full review Cons More partnerships with colleges and schools to increase the workforce with technical knowledge (increase local workforce) Have more online training and documentation in other languages Have affordable prices for students Read full review Getting it to work on my mobile phone was a pain point. I just gave up after a while. More integrations would be nice. Don't get me wrong, what it does, it does well. But the integration options are still limited. Read full review Support Rating As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
Read full review Alternatives Considered IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over
IBM Watson Assistant . And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.
Read full review As I mentioned, it's more than just a
ChatBot . The
ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
Read full review Return on Investment Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation. Read full review It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple. Fabulous chatbot arrangement that expanded our site changes. Read full review ScreenShots