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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    AccountEdge

    Score8 out of 10
    Small Businesses (1-50 employees)
    AccountEdge is a small business accounting software for Mac and Windows users. AccountEdge allows business owners to organize, process, and report on their financial information. Its features include accounting, integrated payroll, sales and purchases, contact management, inventory, and time billing. It was acquired by Priority Software in January 2018 to expand that company's small business portfolio.

    $20

    per month

    Pricing
    Microsoft Dynamics 365AccountEdge
    Editions & Modules
    No answers on this topic
    AccountEdge Pro
    $20
    per month
    AccountEdge Network Edition
    $30
    per month
    AccountEdge Hosted
    $50
    per month
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365AccountEdge
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365AccountEdge
    Considered Both Products
    Microsoft
    No answer on this topic
    Priority Software
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    23 Answers
    No answers on this topic
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    23 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    82%
    Implementation went as expected
    18 Answers
    No answers on this topic
    Features
    Microsoft Dynamics 365AccountEdge
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    AccountEdge
    -
    Ratings
    Customer data management / contact management7.981 Ratings00 Ratings
    Workflow management7.980 Ratings00 Ratings
    Territory management7.160 Ratings00 Ratings
    Opportunity management7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.879 Ratings00 Ratings
    Contract management7.961 Ratings00 Ratings
    Quote & order management7.258 Ratings00 Ratings
    Interaction tracking8.171 Ratings00 Ratings
    Channel / partner relationship management7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    AccountEdge
    -
    Ratings
    Case management7.863 Ratings00 Ratings
    Call center management7.950 Ratings00 Ratings
    Help desk management8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    AccountEdge
    -
    Ratings
    Lead management7.672 Ratings00 Ratings
    Email marketing8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    AccountEdge
    -
    Ratings
    Task management8.171 Ratings00 Ratings
    Billing and invoicing management8.054 Ratings00 Ratings
    Reporting8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    AccountEdge
    -
    Ratings
    Forecasting7.667 Ratings00 Ratings
    Pipeline visualization7.873 Ratings00 Ratings
    Customizable reports7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    AccountEdge
    5.0
    3 Ratings
    41% below category average
    Custom fields7.678 Ratings00 Ratings
    Custom objects7.572 Ratings00 Ratings
    Scripting environment7.956 Ratings00 Ratings
    API for custom integration7.861 Ratings00 Ratings
    Plug-ins00 Ratings5.03 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    AccountEdge
    9.0
    7 Ratings
    10% above category average
    Single sign-on capability8.869 Ratings00 Ratings
    Role-based user permissions8.770 Ratings9.07 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    AccountEdge
    -
    Ratings
    Social data7.843 Ratings00 Ratings
    Social engagement7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    AccountEdge
    -
    Ratings
    Marketing automation7.665 Ratings00 Ratings
    Compensation management6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    AccountEdge
    -
    Ratings
    Mobile access6.856 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    AccountEdge
    6.6
    6 Ratings
    14% below category average
    Pay calculation00 Ratings10.06 Ratings
    Benefit plan administration00 Ratings8.04 Ratings
    Direct deposit files00 Ratings5.04 Ratings
    Salary revision and increment management00 Ratings6.05 Ratings
    Reimbursement management00 Ratings4.03 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    AccountEdge
    9.0
    7 Ratings
    14% above category average
    Dashboards00 Ratings9.04 Ratings
    Standard reports00 Ratings9.07 Ratings
    Custom reports00 Ratings9.06 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    AccountEdge
    7.2
    8 Ratings
    6% below category average
    Accounts payable00 Ratings9.08 Ratings
    Accounts receivable00 Ratings9.08 Ratings
    Cash management00 Ratings8.12 Ratings
    Bank reconciliation00 Ratings6.08 Ratings
    Expense management00 Ratings6.06 Ratings
    Time tracking00 Ratings6.04 Ratings
    Multi-currency support00 Ratings9.03 Ratings
    Multi-division support00 Ratings9.02 Ratings
    Regulations compliance00 Ratings7.02 Ratings
    Electronic tax filing00 Ratings7.04 Ratings
    Self-service portal00 Ratings2.71 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    AccountEdge
    8.0
    6 Ratings
    9% above category average
    Inventory tracking00 Ratings8.06 Ratings
    Automatic reordering00 Ratings8.01 Ratings
    Location management00 Ratings8.03 Ratings
    Manufacturing module00 Ratings8.02 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 and AccountEdge
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    AccountEdge
    8.0
    7 Ratings
    8% above category average
    Pricing00 Ratings8.05 Ratings
    Order entry00 Ratings9.05 Ratings
    Credit card processing00 Ratings6.05 Ratings
    Cost of goods sold00 Ratings9.06 Ratings
    Best Alternatives
    Microsoft Dynamics 365AccountEdge
    Small Businesses
    Salesflare
    Score10 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365AccountEdge
    Likelihood to Recommend
    7.9
    (104 ratings)
    6.0
    (18 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    8.8
    (10 ratings)
    Usability
    7.8
    (34 ratings)
    9.0
    (3 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    8.0
    (11 ratings)
    9.0
    (3 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    7.0
    (1 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Dynamics 365AccountEdge
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
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    Priority Software
    If you are handling a large client list, and are selling services, it is dead easy. If you are managing/selling a physical inventory, it seems like it has great options to do that quite well (disclaimer, I do not use those functions, but I have paid attention as that functionality was built into the software). If you want to link your bank account to a bookkeeping platform, this is not the software for you (at least so far).
    Incentivized
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    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
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    Priority Software
    • AccountEdge has a robust report menu that allows a user to slice and dice data for analysis. Report on projects for the life of the project across fiscal years. Report on different departments with segregated income statements.
    • For users who want to run payroll in house that is easily done through the payroll module. Print physical checks or direct deposit to employee's account, process payroll taxes and file year end W2s.
    • My personal favorites are time billing and retainers. As a service based business I can at my fingertips review how much money a client has on deposit with me and how much of that will be billed out at the end of the month. The integration with AccountEdge Mobile rounds it all out with being able to log my time on-site.
    • Last but not least AccountEdge Mobile in general, as the companion app for the desktop software is invaluable. My heaviest use is the spend money feature. Excellent for logging travel receipts & cash expenses while they are fresh on the brain. Really cuts back the data entry at the end of a trip and trying to recall what something may have been for.
    Incentivized
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    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
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    Priority Software
    • My biggest frustration, and one that I've mentioned to Acclivity for many years, is that it only permits opening nine windows at a time (plus the home window). I hit that limit almost daily, and then I have to decide what do I close so I can complete the transaction that needed the "9th" window.
    • The Accounts section includes two quick reports, "Analyze Profit and Loss" and "Analyze Balance Sheet. These can be filtered for the current month or any prior month in the current fiscal year. And that's fine most of the year, but at the beginning of the next year, when I haven't yet started the new fiscal year, these only go to December of the prior year. The regular reports for these can select "next year;" why can't these?
    • It would be helpful if the journal entry number would have one or two additional digits available. For example, when I am entering journal entries for a client, I would like to use a number such as CPA2014001, CPA2014002, etc. to distinguish what I enter from the "automatic" entries that AccountEdge does. But that's one more digit than AccountEdge allows, so if I had over 100 adjustments, I would run out of entry numbers.
    Incentivized
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    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Priority Software
    Without a doubt, when you need to do accounting use the program that will get the job done in the least amount of time with the least amount of errors. Once you are using a program that works you stay with it year after year and you will find yourself even excited about the updates
    Incentivized
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    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
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    Priority Software
    The intuitive interface does all the tasks we need our accounting software to do. Some tasks are slower to process than I would like but overall very usable. Customizable forms let us choose to either go with the easy ready-made out-of-the-box options or retool them to better fit our specific needs.
    Incentivized
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    Reliability and Availability
    Microsoft
    No answers on this topic
    Priority Software
    One of the finer advantages of desktop software, it's always available. AccountEdge doesn't suffer from outages or sluggish internet like web based applications do. It's always there when you power on your device!
    Incentivized
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    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
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    Priority Software
    On the few occasions we have needed tech support over the years, they were responsive and worked to get to the root of the issues. However, even though Checkout POS is a separate application, it was pitched to us as a natural extension of the functionality of our AE software that would integrate seamlessly. The company's support for Checkout has been minimal at best, and now totally abandoned. That colors our view of Priority's support unfortunately. And to be honest, that's why it's a 9 instead of a 10. So to be fair, AccountEdge's support itself has been very good over the years.
    Incentivized
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    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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    Priority Software
    unfortunately no.
    Incentivized
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    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
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    Priority Software
    For Mac enthusiasts, AccountEdge is the complete installed software solution for small to medium-sized businesses, as it has so many capabilities that QuickBooks for Mac lacks. However, it holds your hand less than QuickBooks for Mac does, so you ought to know what your are doing in keeping business books properly. If your needs are simple, QuickBooks for Mac may be a better solution. QuickBooks Online and Xero are excellent cloud accounting solutions that can be used on the Mac equally well as on Windows. QuickBooks Online offers a similar set of features as QuickBooks for Mac, with the addition of anywhere, anytime access. Xero is a great basic accounting solution in the cloud that can also be used equally well on Macs and WIndows, and offers endless customization and flexibility through its extensive third-party app integration for almost any need.
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Priority Software
    No answers on this topic
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Priority Software
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
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    Priority Software
    • Increased employee efficiency - Time is no longer spent switching between programs because all of the information can be found in one place.
    • Customer service has also improved because employees find the program much easier to use, even at the point of sale.
    • Better record keeping - AccountEdge has a very simple invoicing application that allows us to keep track of and balance our accounts.
    Incentivized
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    ScreenShots

    AccountEdge Screenshots

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