What users are saying about
652 Ratings
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Score 7.7 out of 100
187 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

SAP Business One

SAP Business One provides a comprehensive and sophisticated financial system that also easily extends to add the functions of a true ERP system including modules for production, HR, CRM, and MRP. I think it represents the company's small to midsize enterprise offering.
Some important benefits of choosing SAP Business One is that it is a complete [set of] small-business essentials in a single system and it helps you to save money for implementation.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Microsoft Dynamics 365
8.3
SAP Business One
Customer data management / contact management
Microsoft Dynamics 365
8.7
SAP Business One
Workflow management
Microsoft Dynamics 365
8.2
SAP Business One
Territory management
Microsoft Dynamics 365
8.1
SAP Business One
Opportunity management
Microsoft Dynamics 365
8.8
SAP Business One
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics 365
8.6
SAP Business One
Contract management
Microsoft Dynamics 365
7.6
SAP Business One
Quote & order management
Microsoft Dynamics 365
8.0
SAP Business One
Interaction tracking
Microsoft Dynamics 365
8.3
SAP Business One
Channel / partner relationship management
Microsoft Dynamics 365
8.0
SAP Business One

Customer Service & Support

Microsoft Dynamics 365
8.4
SAP Business One
Case management
Microsoft Dynamics 365
8.6
SAP Business One
Call center management
Microsoft Dynamics 365
8.3
SAP Business One
Help desk management
Microsoft Dynamics 365
8.3
SAP Business One

Marketing Automation

Microsoft Dynamics 365
7.8
SAP Business One
Lead management
Microsoft Dynamics 365
8.2
SAP Business One
Email marketing
Microsoft Dynamics 365
7.3
SAP Business One

CRM Project Management

Microsoft Dynamics 365
8.2
SAP Business One
Task management
Microsoft Dynamics 365
8.5
SAP Business One
Billing and invoicing management
Microsoft Dynamics 365
8.2
SAP Business One
Reporting
Microsoft Dynamics 365
7.8
SAP Business One

CRM Reporting & Analytics

Microsoft Dynamics 365
8.0
SAP Business One
Forecasting
Microsoft Dynamics 365
8.1
SAP Business One
Pipeline visualization
Microsoft Dynamics 365
8.1
SAP Business One
Customizable reports
Microsoft Dynamics 365
7.8
SAP Business One

Customization

Microsoft Dynamics 365
8.0
SAP Business One
8.4
Custom fields
Microsoft Dynamics 365
8.4
SAP Business One
Custom objects
Microsoft Dynamics 365
8.0
SAP Business One
Scripting environment
Microsoft Dynamics 365
7.8
SAP Business One
API for custom integration
Microsoft Dynamics 365
7.8
SAP Business One
8.6
Plug-ins
Microsoft Dynamics 365
SAP Business One
8.3

Security

Microsoft Dynamics 365
8.8
SAP Business One
8.5
Single sign-on capability
Microsoft Dynamics 365
8.9
SAP Business One
8.5
Role-based user permissions
Microsoft Dynamics 365
8.8
SAP Business One
8.4

Social CRM

Microsoft Dynamics 365
7.6
SAP Business One
Social data
Microsoft Dynamics 365
7.3
SAP Business One
Social engagement
Microsoft Dynamics 365
7.9
SAP Business One

Integrations with 3rd-party Software

Microsoft Dynamics 365
7.9
SAP Business One
Marketing automation
Microsoft Dynamics 365
8.0
SAP Business One
Compensation management
Microsoft Dynamics 365
7.8
SAP Business One

Platform

Microsoft Dynamics 365
6.9
SAP Business One
Mobile access
Microsoft Dynamics 365
6.9
SAP Business One

Payroll Management

Microsoft Dynamics 365
SAP Business One
9.4
Pay calculation
Microsoft Dynamics 365
SAP Business One
9.4
Benefit plan administration
Microsoft Dynamics 365
SAP Business One
9.5
Direct deposit files
Microsoft Dynamics 365
SAP Business One
9.3
Salary revision and increment management
Microsoft Dynamics 365
SAP Business One
9.7
Reimbursement management
Microsoft Dynamics 365
SAP Business One
9.4

Reporting & Analytics

Microsoft Dynamics 365
SAP Business One
8.6
Dashboards
Microsoft Dynamics 365
SAP Business One
8.2
Standard reports
Microsoft Dynamics 365
SAP Business One
8.7
Custom reports
Microsoft Dynamics 365
SAP Business One
9.0

General Ledger and Configurable Accounting

Microsoft Dynamics 365
SAP Business One
6.3
Accounts payable
Microsoft Dynamics 365
SAP Business One
8.7
Accounts receivable
Microsoft Dynamics 365
SAP Business One
8.9
Global Financial Support
Microsoft Dynamics 365
SAP Business One
8.3
Primary and Secondary Ledgers
Microsoft Dynamics 365
SAP Business One
7.9
Intercompany Accounting
Microsoft Dynamics 365
SAP Business One
8.0
Localizations
Microsoft Dynamics 365
SAP Business One
8.5
Journals and Reconciliations
Microsoft Dynamics 365
SAP Business One
8.6
Enterprise Accounting
Microsoft Dynamics 365
SAP Business One
8.6
Configurable Accounting
Microsoft Dynamics 365
SAP Business One
7.8
Centralized Rules Framework
Microsoft Dynamics 365
SAP Business One
8.0
Standardized Processes
Microsoft Dynamics 365
SAP Business One
8.7

Inventory Management

Microsoft Dynamics 365
SAP Business One
8.5
Inventory tracking
Microsoft Dynamics 365
SAP Business One
9.0
Automatic reordering
Microsoft Dynamics 365
SAP Business One
8.5
Location management
Microsoft Dynamics 365
SAP Business One
8.4
Manufacturing module
Microsoft Dynamics 365
SAP Business One
8.1

Order Management

Microsoft Dynamics 365
SAP Business One
8.6
Pricing
Microsoft Dynamics 365
SAP Business One
8.6
Order entry
Microsoft Dynamics 365
SAP Business One
9.0
Credit card processing
Microsoft Dynamics 365
SAP Business One
8.4
Cost of goods sold
Microsoft Dynamics 365
SAP Business One
8.4
Order Orchestration
Microsoft Dynamics 365
SAP Business One
8.4
End-to-end order visibility
Microsoft Dynamics 365
SAP Business One
8.7
Order exception Resolution
Microsoft Dynamics 365
SAP Business One
8.6

Subledger and Financial Process

Microsoft Dynamics 365
SAP Business One
8.2
Automated Invoice Processing
Microsoft Dynamics 365
SAP Business One
7.9
Shared Services Payments
Microsoft Dynamics 365
SAP Business One
7.5
Billings Management
Microsoft Dynamics 365
SAP Business One
7.8
Customer Receipt Applications
Microsoft Dynamics 365
SAP Business One
8.6
Customer Collections
Microsoft Dynamics 365
SAP Business One
7.9
Revenue Recognition
Microsoft Dynamics 365
SAP Business One
8.1
Cash Management
Microsoft Dynamics 365
SAP Business One
8.2
Asset Management
Microsoft Dynamics 365
SAP Business One
8.8
Travel & Expense Management
Microsoft Dynamics 365
SAP Business One
8.1
Budgetary Control & Encumbrance Accounting
Microsoft Dynamics 365
SAP Business One
8.0
Period Close
Microsoft Dynamics 365
SAP Business One
8.6
Transactions Tax
Microsoft Dynamics 365
SAP Business One
8.5
Subledger Reconciliations
Microsoft Dynamics 365
SAP Business One
8.0
3rd Party Accounting Systems
Microsoft Dynamics 365
SAP Business One
8.3

Project Financial Management

Microsoft Dynamics 365
SAP Business One
8.6
Budgeting and Forecasting
Microsoft Dynamics 365
SAP Business One
8.6
Project Costing
Microsoft Dynamics 365
SAP Business One
8.9
Cost Capture
Microsoft Dynamics 365
SAP Business One
8.7
Capital Project Management
Microsoft Dynamics 365
SAP Business One
8.5
Customer Invoicing
Microsoft Dynamics 365
SAP Business One
9.1
Customer Contract Compliance
Microsoft Dynamics 365
SAP Business One
8.5
Project Revenue Recognition
Microsoft Dynamics 365
SAP Business One
8.9
Project Financial Performance Analysis
Microsoft Dynamics 365
SAP Business One
8.5
Project Financials Dashboard
Microsoft Dynamics 365
SAP Business One
9.0
Real-time Financial Reporting
Microsoft Dynamics 365
SAP Business One
9.3
Embedded Business Intelligence
Microsoft Dynamics 365
SAP Business One
7.9
Project Planning Collaboration
Microsoft Dynamics 365
SAP Business One
7.8

Project Execution Management

Microsoft Dynamics 365
SAP Business One
8.9
Project Planning and Scheduling
Microsoft Dynamics 365
SAP Business One
8.5
Project Manager Dashboard
Microsoft Dynamics 365
SAP Business One
8.8
Resource Manager Dashboard
Microsoft Dynamics 365
SAP Business One
8.8
Task Insight for Project Managers
Microsoft Dynamics 365
SAP Business One
8.6
Project Manager Mobile Functionality
Microsoft Dynamics 365
SAP Business One
8.7
Team Member Task Collaboration
Microsoft Dynamics 365
SAP Business One
8.5
Team Member Mobile Functionality
Microsoft Dynamics 365
SAP Business One
9.1
Project Candidate Search
Microsoft Dynamics 365
SAP Business One
9.0
Project Candidate Comparison and Analysis
Microsoft Dynamics 365
SAP Business One
9.2
Defineable Resource Pools
Microsoft Dynamics 365
SAP Business One
8.9
Defineable Resource Pools
Microsoft Dynamics 365
SAP Business One
9.2
Talent Profiles
Microsoft Dynamics 365
SAP Business One
10.0
Real-Time Project Reporting
Microsoft Dynamics 365
SAP Business One
8.1
Absence Management
Microsoft Dynamics 365
SAP Business One
9.4
Product Lifecycle Management
Microsoft Dynamics 365
SAP Business One
8.6

Grants Management

Microsoft Dynamics 365
SAP Business One
7.8
Award Lifecycle Management
Microsoft Dynamics 365
SAP Business One
7.5
Spending Control
Microsoft Dynamics 365
SAP Business One
7.9
Indirect Cost Management
Microsoft Dynamics 365
SAP Business One
7.5
Billing
Microsoft Dynamics 365
SAP Business One
8.4

Procurement

Microsoft Dynamics 365
SAP Business One
8.3
Sourcing Team Collaboration
Microsoft Dynamics 365
SAP Business One
8.6
Sourcing Analysis
Microsoft Dynamics 365
SAP Business One
8.6
Bids Analyzed and Compared
Microsoft Dynamics 365
SAP Business One
8.6
Catalog Shopping E-Commerce for Employees
Microsoft Dynamics 365
SAP Business One
9.1
Contract Authoring
Microsoft Dynamics 365
SAP Business One
7.5
Contract Compliance Management
Microsoft Dynamics 365
SAP Business One
8.6
Contract History
Microsoft Dynamics 365
SAP Business One
7.7
Contract Renewal Automation
Microsoft Dynamics 365
SAP Business One
7.6
Contract Repository
Microsoft Dynamics 365
SAP Business One
8.7
Contract Standardization and Enforcement
Microsoft Dynamics 365
SAP Business One
8.7
Electronic Signatures
Microsoft Dynamics 365
SAP Business One
8.6
Invoice Automated Matching
Microsoft Dynamics 365
SAP Business One
8.4
Purchasing Risk and Compliance Management
Microsoft Dynamics 365
SAP Business One
8.5
Requisitions-to-Purchase Orders Integrated
Microsoft Dynamics 365
SAP Business One
8.2
Spend Compliance Management
Microsoft Dynamics 365
SAP Business One
8.6
Supplier Assessment
Microsoft Dynamics 365
SAP Business One
8.0
Supplier Communication and Collaboration
Microsoft Dynamics 365
SAP Business One
7.6
Supplier Management
Microsoft Dynamics 365
SAP Business One
7.7
Supplier Portal
Microsoft Dynamics 365
SAP Business One
8.7

Risk Management

Microsoft Dynamics 365
SAP Business One
8.3
Risk Repository
Microsoft Dynamics 365
SAP Business One
8.4
Control Management
Microsoft Dynamics 365
SAP Business One
8.8
Control Mapping
Microsoft Dynamics 365
SAP Business One
8.0
Control Efficiency Assessments
Microsoft Dynamics 365
SAP Business One
7.8
Automated Control Assessments
Microsoft Dynamics 365
SAP Business One
9.1
Assessment Capture
Microsoft Dynamics 365
SAP Business One
8.0
Issue Detection
Microsoft Dynamics 365
SAP Business One
8.3
Automatic Notification
Microsoft Dynamics 365
SAP Business One
8.7
Remediation and Certification
Microsoft Dynamics 365
SAP Business One
8.0

Logistics

Microsoft Dynamics 365
SAP Business One
8.3
Transportation Planning and Optimization
Microsoft Dynamics 365
SAP Business One
8.3
Transportation Sourcing Management
Microsoft Dynamics 365
SAP Business One
8.8
Transportation Process Integration
Microsoft Dynamics 365
SAP Business One
8.5
Transportation Execution Management
Microsoft Dynamics 365
SAP Business One
8.9
Freight Payment Automation
Microsoft Dynamics 365
SAP Business One
7.9
Trade Management
Microsoft Dynamics 365
SAP Business One
8.0
Trade Regulatory Compliance Management
Microsoft Dynamics 365
SAP Business One
7.9
Customs Entry Management
Microsoft Dynamics 365
SAP Business One
8.2
Customs Document Management
Microsoft Dynamics 365
SAP Business One
8.0
Customs Document Collaboration
Microsoft Dynamics 365
SAP Business One
7.9
Fulfillment Management
Microsoft Dynamics 365
SAP Business One
8.2
Inventory Visibility
Microsoft Dynamics 365
SAP Business One
9.0
Warehouse Workforce Management
Microsoft Dynamics 365
SAP Business One
8.9

Manufacturing

Microsoft Dynamics 365
SAP Business One
8.2
Production Process Design
Microsoft Dynamics 365
SAP Business One
8.0
Supply Chain Business Flows
Microsoft Dynamics 365
SAP Business One
8.6
Production Management
Microsoft Dynamics 365
SAP Business One
8.2
Contracted Manufacturing Management
Microsoft Dynamics 365
SAP Business One
8.6
Configuration Management
Microsoft Dynamics 365
SAP Business One
7.9
Work Definition
Microsoft Dynamics 365
SAP Business One
8.3
Work Execution
Microsoft Dynamics 365
SAP Business One
8.2
Advanced Fulfillment
Microsoft Dynamics 365
SAP Business One
8.0
Manufacturing Costs
Microsoft Dynamics 365
SAP Business One
8.1

Supply Chain

Microsoft Dynamics 365
SAP Business One
8.3
Forecasting
Microsoft Dynamics 365
SAP Business One
8.7
Inventory Planning
Microsoft Dynamics 365
SAP Business One
8.2
Multi-tier Supply Chain Planning
Microsoft Dynamics 365
SAP Business One
7.9
Performance Monitoring
Microsoft Dynamics 365
SAP Business One
8.4

Product Lifecycle Management

Microsoft Dynamics 365
SAP Business One
8.9
Ideation Management
Microsoft Dynamics 365
SAP Business One
8.9
Requirements Management
Microsoft Dynamics 365
SAP Business One
8.6
Proposal Management
Microsoft Dynamics 365
SAP Business One
8.9
Innovation Portfolio Management
Microsoft Dynamics 365
SAP Business One
9.4
Product Master Data Management
Microsoft Dynamics 365
SAP Business One
8.7
Vendor Portal
Microsoft Dynamics 365
SAP Business One
8.2
Project Portfolio Management
Microsoft Dynamics 365
SAP Business One
9.4

Pros

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

SAP Business One

  • It allows making a real follow-up of the state of the company, without the need to wait for periodic reports. This provides a corrective tool for situations that deviate from the standard.
  • It prevents the business areas from working separately so the information is not duplicated and is managed effectively by all involved. thus avoiding conflicts and optimizing resources.
  • It allows the proper management of the client portfolio, accurately projecting the inputs and outputs of resources, products, orders, and invoices. Therefore, the inventory and cash flow are properly managed.
  • By correctly managing cash inflows and customer requirements, a real plan of goals can be established that is adjusted to the company's capabilities.
  • It is a standardized program in its use, with a parent company with decades in the market and renowned, which provides adequate user support to the tool.
Ronald Socorro | TrustRadius Reviewer

Cons

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

SAP Business One

  • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
  • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
  • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
John SCOTT Livingston | TrustRadius Reviewer

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

SAP Business One

SAP Business One 8.0
Based on 8 answers
I cannot run my business without SAP Business One in place. I only consult on on product and that is SAP Business One. Business volume goes to zero if I don't use SAP Business One. It is the best product on the market - head and shoulders above other ERP packages I have looked at or implemented in the past.
Dr. Don Maes | TrustRadius Reviewer

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 8.6
Based on 13 answers
As told before in the review, Microsoft Dynamics 365 is a one-stop solution for the overall business, it involves all departments in the organization, and makes business functionalities smooth by timely follow-ups, customer retention, customer engagements, and helps in maintaining a good relationship between customers and the businesses.
Vijayalakshmi G K | TrustRadius Reviewer

SAP Business One

SAP Business One 8.4
Based on 11 answers
I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
Ye Yint Moe | TrustRadius Reviewer

Reliability and Availability

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 9.0
Based on 3 answers
The SAP Business One software is up and running every time
you need it as it was planned. In more than 6 years that we have been
using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
Guillermo Villamizar | TrustRadius Reviewer

Performance

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 8.0
Based on 1 answer
SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
Guillermo Villamizar | TrustRadius Reviewer

Support Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 6 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

SAP Business One

SAP Business One 8.6
Based on 11 answers
I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
Anonymous | TrustRadius Reviewer

In-Person Training

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 7.7
Based on 2 answers
The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
Guillermo Villamizar | TrustRadius Reviewer

Online Training

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
No answer on this topic is available.

SAP Business One

SAP Business One 4.5
Based on 2 answers
Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
Robert Markley, Jr. | TrustRadius Reviewer

Implementation Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

SAP Business One

SAP Business One 7.9
Based on 26 answers
These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
Jose Arreola | TrustRadius Reviewer

Alternatives Considered

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

SAP Business One

SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
Anonymous | TrustRadius Reviewer

Scalability

Microsoft Dynamics 365

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 9.0
Based on 2 answers
For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
Dr. Don Maes | TrustRadius Reviewer

Return on Investment

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

SAP Business One

  • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
  • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
  • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
John Bird | TrustRadius Reviewer

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Microsoft Dynamics 365 Editions & Modules

Additional Pricing Details

SAP Business One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business One Editions & Modules

Edition
Starter$110.001
Limited$99.001
Pro$132.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Dynamics 365
8.3
SAP Business One
8.7

Likelihood to Renew

Microsoft Dynamics 365
7.9
SAP Business One
8.0

Usability

Microsoft Dynamics 365
8.6
SAP Business One
8.4

Reliability and Availability

Microsoft Dynamics 365
SAP Business One
9.0

Performance

Microsoft Dynamics 365
SAP Business One
8.0

Support Rating

Microsoft Dynamics 365
9.0
SAP Business One
8.6

In-Person Training

Microsoft Dynamics 365
SAP Business One
7.7

Online Training

Microsoft Dynamics 365
7.5
SAP Business One
4.5

Implementation Rating

Microsoft Dynamics 365
9.2
SAP Business One
7.9

Scalability

Microsoft Dynamics 365
SAP Business One
9.0

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