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Top Rated
803 Ratings
203 Ratings

Microsoft Dynamics 365

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Top Rated
803 Ratings
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Score 7.8 out of 100
203 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Microsoft Dynamics 365 ranks higher in 1 feature set: Customization
  • SAP Business One ranks higher in 1 feature set: Security

Sales Force Automation

8.6

Microsoft Dynamics 365

86%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 9/9 features

Customer data management / contact management

8.1
81%
71 Ratings
N/A
0 Ratings

Workflow management

8.0
80%
70 Ratings
N/A
0 Ratings

Territory management

8.2
82%
54 Ratings
N/A
0 Ratings

Opportunity management

9.0
90%
66 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.5
95%
69 Ratings
N/A
0 Ratings

Contract management

8.6
86%
55 Ratings
N/A
0 Ratings

Quote & order management

9.1
91%
51 Ratings
N/A
0 Ratings

Interaction tracking

8.7
87%
63 Ratings
N/A
0 Ratings

Channel / partner relationship management

8.6
86%
54 Ratings
N/A
0 Ratings

Customer Service & Support

7.7

Microsoft Dynamics 365

77%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 3/3 features

Case management

7.7
77%
54 Ratings
N/A
0 Ratings

Call center management

8.1
81%
47 Ratings
N/A
0 Ratings

Help desk management

7.3
73%
52 Ratings
N/A
0 Ratings

Marketing Automation

8.3

Microsoft Dynamics 365

83%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 2/2 features

Lead management

8.9
89%
64 Ratings
N/A
0 Ratings

Email marketing

7.7
77%
65 Ratings
N/A
0 Ratings

CRM Project Management

8.5

Microsoft Dynamics 365

85%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 3/3 features

Task management

8.5
85%
62 Ratings
N/A
0 Ratings

Billing and invoicing management

8.6
86%
46 Ratings
N/A
0 Ratings

Reporting

8.4
84%
56 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

8.7

Microsoft Dynamics 365

87%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 3/3 features

Forecasting

8.9
89%
58 Ratings
N/A
0 Ratings

Pipeline visualization

8.2
82%
64 Ratings
N/A
0 Ratings

Customizable reports

8.8
88%
66 Ratings
N/A
0 Ratings

Customization

8.1

Microsoft Dynamics 365

81%
7.0

SAP Business One

70%
Microsoft Dynamics 365 ranks higher in 4/5 features

Custom fields

8.3
83%
69 Ratings
N/A
0 Ratings

Custom objects

8.0
80%
64 Ratings
N/A
0 Ratings

Scripting environment

8.0
80%
51 Ratings
N/A
0 Ratings

API for custom integration

8.0
80%
55 Ratings
7.2
72%
33 Ratings

Plug-ins

N/A
0 Ratings
6.8
68%
32 Ratings

Security

8.6

Microsoft Dynamics 365

86%
8.7

SAP Business One

87%
SAP Business One ranks higher in 2/2 features

Single sign-on capability

8.8
88%
59 Ratings
8.9
89%
31 Ratings

Role-based user permissions

8.4
84%
60 Ratings
8.6
86%
38 Ratings

Social CRM

8.3

Microsoft Dynamics 365

83%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 2/2 features

Social data

8.4
84%
39 Ratings
N/A
0 Ratings

Social engagement

8.2
82%
40 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.5

Microsoft Dynamics 365

85%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 2/2 features

Marketing automation

8.7
87%
59 Ratings
N/A
0 Ratings

Compensation management

8.4
84%
32 Ratings
N/A
0 Ratings

Platform

8.2

Microsoft Dynamics 365

82%

SAP Business One

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 1/1 features

Mobile access

8.2
82%
51 Ratings
N/A
0 Ratings

Payroll Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
10.0

SAP Business One

100%
SAP Business One ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
10.0
100%
8 Ratings

Benefit plan administration

N/A
0 Ratings
10.0
100%
7 Ratings

Direct deposit files

N/A
0 Ratings
10.0
100%
8 Ratings

Salary revision and increment management

N/A
0 Ratings
10.0
100%
8 Ratings

Reimbursement management

N/A
0 Ratings
10.0
100%
9 Ratings

Reporting & Analytics

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.1

SAP Business One

81%
SAP Business One ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
7.2
72%
35 Ratings

Standard reports

N/A
0 Ratings
7.8
78%
39 Ratings

Custom reports

N/A
0 Ratings
9.2
92%
35 Ratings

General Ledger and Configurable Accounting

Microsoft Dynamics 365

Feature Set Not Supported
N/A
5.9

SAP Business One

59%
SAP Business One ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
8.3
83%
40 Ratings

Accounts receivable

N/A
0 Ratings
8.5
85%
39 Ratings

Global Financial Support

N/A
0 Ratings
8.3
83%
25 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
7.8
78%
25 Ratings

Intercompany Accounting

N/A
0 Ratings
7.8
78%
25 Ratings

Localizations

N/A
0 Ratings
6.9
69%
25 Ratings

Journals and Reconciliations

N/A
0 Ratings
7.8
78%
32 Ratings

Enterprise Accounting

N/A
0 Ratings
6.7
67%
27 Ratings

Configurable Accounting

N/A
0 Ratings
6.4
64%
30 Ratings

Centralized Rules Framework

N/A
0 Ratings
6.2
62%
27 Ratings

Standardized Processes

N/A
0 Ratings
8.0
80%
35 Ratings

Inventory Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.5

SAP Business One

85%
SAP Business One ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
8.8
88%
39 Ratings

Automatic reordering

N/A
0 Ratings
8.7
87%
28 Ratings

Location management

N/A
0 Ratings
8.3
83%
36 Ratings

Manufacturing module

N/A
0 Ratings
8.3
83%
28 Ratings

Order Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.2

SAP Business One

82%
SAP Business One ranks higher in 7/7 features

Pricing

N/A
0 Ratings
8.5
85%
36 Ratings

Order entry

N/A
0 Ratings
8.9
89%
37 Ratings

Credit card processing

N/A
0 Ratings
8.5
85%
22 Ratings

Cost of goods sold

N/A
0 Ratings
8.3
83%
37 Ratings

Order Orchestration

N/A
0 Ratings
8.4
84%
29 Ratings

End-to-end order visibility

N/A
0 Ratings
7.9
79%
30 Ratings

Order exception Resolution

N/A
0 Ratings
6.9
69%
25 Ratings

Subledger and Financial Process

Microsoft Dynamics 365

Feature Set Not Supported
N/A
7.5

SAP Business One

75%
SAP Business One ranks higher in 14/14 features

Automated Invoice Processing

N/A
0 Ratings
6.3
63%
22 Ratings

Shared Services Payments

N/A
0 Ratings
7.0
70%
19 Ratings

Billings Management

N/A
0 Ratings
7.2
72%
29 Ratings

Customer Receipt Applications

N/A
0 Ratings
8.9
89%
21 Ratings

Customer Collections

N/A
0 Ratings
8.3
83%
26 Ratings

Revenue Recognition

N/A
0 Ratings
6.3
63%
24 Ratings

Cash Management

N/A
0 Ratings
6.4
64%
26 Ratings

Asset Management

N/A
0 Ratings
9.0
90%
25 Ratings

Travel & Expense Management

N/A
0 Ratings
8.9
89%
21 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
5.6
56%
25 Ratings

Period Close

N/A
0 Ratings
8.4
84%
31 Ratings

Transactions Tax

N/A
0 Ratings
8.4
84%
26 Ratings

Subledger Reconciliations

N/A
0 Ratings
8.0
80%
23 Ratings

3rd Party Accounting Systems

N/A
0 Ratings
6.5
65%
16 Ratings

Project Financial Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.0

SAP Business One

80%
SAP Business One ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
7.8
78%
17 Ratings

Project Costing

N/A
0 Ratings
8.1
81%
16 Ratings

Cost Capture

N/A
0 Ratings
8.1
81%
16 Ratings

Capital Project Management

N/A
0 Ratings
8.1
81%
11 Ratings

Customer Invoicing

N/A
0 Ratings
8.4
84%
19 Ratings

Customer Contract Compliance

N/A
0 Ratings
8.1
81%
14 Ratings

Project Revenue Recognition

N/A
0 Ratings
7.6
76%
16 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
7.6
76%
16 Ratings

Project Financials Dashboard

N/A
0 Ratings
7.4
74%
14 Ratings

Real-time Financial Reporting

N/A
0 Ratings
10.0
100%
17 Ratings

Embedded Business Intelligence

N/A
0 Ratings
7.3
73%
13 Ratings

Project Planning Collaboration

N/A
0 Ratings
7.3
73%
13 Ratings

Project Execution Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
9.3

SAP Business One

93%
SAP Business One ranks higher in 15/15 features

Project Planning and Scheduling

N/A
0 Ratings
8.1
81%
14 Ratings

Project Manager Dashboard

N/A
0 Ratings
8.1
81%
12 Ratings

Resource Manager Dashboard

N/A
0 Ratings
7.5
75%
11 Ratings

Task Insight for Project Managers

N/A
0 Ratings
10.0
100%
11 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
10.0
100%
10 Ratings

Team Member Task Collaboration

N/A
0 Ratings
10.0
100%
9 Ratings

Team Member Mobile Functionality

N/A
0 Ratings
10.0
100%
8 Ratings

Project Candidate Search

N/A
0 Ratings
10.0
100%
6 Ratings

Project Candidate Comparison and Analysis

N/A
0 Ratings
10.0
100%
7 Ratings

Defineable Resource Pools

N/A
0 Ratings
10.0
100%
8 Ratings

Defineable Resource Pools

N/A
0 Ratings
10.0
100%
8 Ratings

Talent Profiles

N/A
0 Ratings
10.0
100%
4 Ratings

Real-Time Project Reporting

N/A
0 Ratings
6.4
64%
12 Ratings

Absence Management

N/A
0 Ratings
10.0
100%
6 Ratings

Product Lifecycle Management

N/A
0 Ratings
10.0
100%
10 Ratings

Grants Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
7.8

SAP Business One

78%
SAP Business One ranks higher in 4/4 features

Award Lifecycle Management

N/A
0 Ratings
7.3
73%
9 Ratings

Spending Control

N/A
0 Ratings
7.9
79%
11 Ratings

Indirect Cost Management

N/A
0 Ratings
7.9
79%
12 Ratings

Billing

N/A
0 Ratings
8.3
83%
15 Ratings

Procurement

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.5

SAP Business One

85%
SAP Business One ranks higher in 19/19 features

Sourcing Team Collaboration

N/A
0 Ratings
7.7
77%
12 Ratings

Sourcing Analysis

N/A
0 Ratings
8.0
80%
14 Ratings

Bids Analyzed and Compared

N/A
0 Ratings
9.4
94%
10 Ratings

Catalog Shopping E-Commerce for Employees

N/A
0 Ratings
9.4
94%
10 Ratings

Contract Authoring

N/A
0 Ratings
7.6
76%
11 Ratings

Contract Compliance Management

N/A
0 Ratings
8.8
88%
10 Ratings

Contract History

N/A
0 Ratings
7.6
76%
12 Ratings

Contract Renewal Automation

N/A
0 Ratings
7.6
76%
10 Ratings

Contract Repository

N/A
0 Ratings
8.8
88%
9 Ratings

Contract Standardization and Enforcement

N/A
0 Ratings
8.8
88%
9 Ratings

Electronic Signatures

N/A
0 Ratings
8.8
88%
9 Ratings

Invoice Automated Matching

N/A
0 Ratings
8.8
88%
12 Ratings

Purchasing Risk and Compliance Management

N/A
0 Ratings
8.8
88%
9 Ratings

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
8.4
84%
13 Ratings

Spend Compliance Management

N/A
0 Ratings
10.0
100%
9 Ratings

Supplier Assessment

N/A
0 Ratings
7.9
79%
11 Ratings

Supplier Communication and Collaboration

N/A
0 Ratings
7.3
73%
12 Ratings

Supplier Management

N/A
0 Ratings
7.3
73%
12 Ratings

Supplier Portal

N/A
0 Ratings
9.9
99%
8 Ratings

Risk Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.3

SAP Business One

83%
SAP Business One ranks higher in 9/9 features

Risk Repository

N/A
0 Ratings
8.4
84%
6 Ratings

Control Management

N/A
0 Ratings
8.9
89%
7 Ratings

Control Mapping

N/A
0 Ratings
7.9
79%
6 Ratings

Control Efficiency Assessments

N/A
0 Ratings
7.9
79%
6 Ratings

Automated Control Assessments

N/A
0 Ratings
9.5
95%
6 Ratings

Assessment Capture

N/A
0 Ratings
7.9
79%
6 Ratings

Issue Detection

N/A
0 Ratings
8.4
84%
7 Ratings

Automatic Notification

N/A
0 Ratings
7.6
76%
8 Ratings

Remediation and Certification

N/A
0 Ratings
7.9
79%
6 Ratings

Logistics

Microsoft Dynamics 365

Feature Set Not Supported
N/A
7.9

SAP Business One

79%
SAP Business One ranks higher in 13/13 features

Transportation Planning and Optimization

N/A
0 Ratings
7.8
78%
13 Ratings

Transportation Sourcing Management

N/A
0 Ratings
8.0
80%
11 Ratings

Transportation Process Integration

N/A
0 Ratings
7.8
78%
11 Ratings

Transportation Execution Management

N/A
0 Ratings
8.0
80%
11 Ratings

Freight Payment Automation

N/A
0 Ratings
7.3
73%
12 Ratings

Trade Management

N/A
0 Ratings
7.9
79%
10 Ratings

Trade Regulatory Compliance Management

N/A
0 Ratings
7.9
79%
9 Ratings

Customs Entry Management

N/A
0 Ratings
7.6
76%
12 Ratings

Customs Document Management

N/A
0 Ratings
7.9
79%
11 Ratings

Customs Document Collaboration

N/A
0 Ratings
7.9
79%
11 Ratings

Fulfillment Management

N/A
0 Ratings
7.6
76%
15 Ratings

Inventory Visibility

N/A
0 Ratings
9.2
92%
18 Ratings

Warehouse Workforce Management

N/A
0 Ratings
8.2
82%
13 Ratings

Manufacturing

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.4

SAP Business One

84%
SAP Business One ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
8.4
84%
17 Ratings

Supply Chain Business Flows

N/A
0 Ratings
9.0
90%
16 Ratings

Production Management

N/A
0 Ratings
8.4
84%
18 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
9.0
90%
11 Ratings

Configuration Management

N/A
0 Ratings
7.9
79%
13 Ratings

Work Definition

N/A
0 Ratings
8.4
84%
14 Ratings

Work Execution

N/A
0 Ratings
8.4
84%
15 Ratings

Advanced Fulfillment

N/A
0 Ratings
7.9
79%
13 Ratings

Manufacturing Costs

N/A
0 Ratings
8.4
84%
15 Ratings

Supply Chain

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.3

SAP Business One

83%
SAP Business One ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
8.6
86%
21 Ratings

Inventory Planning

N/A
0 Ratings
7.8
78%
22 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
7.7
77%
16 Ratings

Performance Monitoring

N/A
0 Ratings
8.9
89%
16 Ratings

Product Lifecycle Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
9.8

SAP Business One

98%
SAP Business One ranks higher in 7/7 features

Ideation Management

N/A
0 Ratings
10.0
100%
10 Ratings

Requirements Management

N/A
0 Ratings
9.9
99%
11 Ratings

Proposal Management

N/A
0 Ratings
10.0
100%
11 Ratings

Innovation Portfolio Management

N/A
0 Ratings
10.0
100%
7 Ratings

Product Master Data Management

N/A
0 Ratings
8.9
89%
12 Ratings

Vendor Portal

N/A
0 Ratings
9.9
99%
6 Ratings

Project Portfolio Management

N/A
0 Ratings
10.0
100%
6 Ratings

Attribute Ratings

  • Microsoft Dynamics 365 is rated higher in 4 areas: Likelihood to Renew, Usability, Online Training, Implementation Rating
  • SAP Business One is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.9

Microsoft Dynamics 365

79%
92 Ratings
9.1

SAP Business One

91%
45 Ratings

Likelihood to Renew

7.9

Microsoft Dynamics 365

79%
19 Ratings
5.0

SAP Business One

50%
9 Ratings

Usability

8.1

Microsoft Dynamics 365

81%
22 Ratings
7.9

SAP Business One

79%
11 Ratings

Availability

Microsoft Dynamics 365

N/A
0 Ratings
9.0

SAP Business One

90%
6 Ratings

Performance

Microsoft Dynamics 365

N/A
0 Ratings
8.0

SAP Business One

80%
2 Ratings

Support Rating

8.2

Microsoft Dynamics 365

82%
16 Ratings
8.4

SAP Business One

84%
16 Ratings

In-Person Training

Microsoft Dynamics 365

N/A
0 Ratings
7.7

SAP Business One

77%
2 Ratings

Online Training

7.5

Microsoft Dynamics 365

75%
2 Ratings
4.5

SAP Business One

45%
2 Ratings

Implementation Rating

9.5

Microsoft Dynamics 365

95%
8 Ratings
7.2

SAP Business One

72%
47 Ratings

Contract Terms and Pricing Model

5.7

Microsoft Dynamics 365

57%
4 Ratings

SAP Business One

N/A
0 Ratings

Ease of integration

Microsoft Dynamics 365

N/A
0 Ratings
9.0

SAP Business One

90%
1 Rating

Product Scalability

Microsoft Dynamics 365

N/A
0 Ratings
9.0

SAP Business One

90%
2 Ratings

Professional Services

7.5

Microsoft Dynamics 365

75%
2 Ratings

SAP Business One

N/A
0 Ratings

Vendor post-sale

Microsoft Dynamics 365

N/A
0 Ratings
8.0

SAP Business One

80%
1 Rating

Vendor pre-sale

Microsoft Dynamics 365

N/A
0 Ratings
8.0

SAP Business One

80%
1 Rating

Likelihood to Recommend

Microsoft

We work in a Cloud environment with Azure where using Microsoft Dynamics 365 as a CRM and ERP application helps us to a great extent. We mostly deal with data projects at the moment and combining/Integrating Microsoft Dynamics 365 with other Microsoft applications is easier that helps us to meet the project objective and our goal.
Read full review

SAP

SAP Business One would be more useful if it contained tools to acommodate the growing need of online sales. A more complete shipping module which handles tracking numbers with the common couriers would be great. A built in warehouse management system would be great designed to be used with barcode scanners
Read full review

Pros

Microsoft

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Read full review

SAP

  • SAP Business One is more suitable for small and medium scale enterprises
  • SAP Business One is : analytics, mobile technologies, cloud technologies
  • SAP Business One has exceptional performance in handling business functions such as purchasing and operations and customer relationship management
  • An important key features of SAP Business One is Reporting and Analytics.
Read full review

Cons

Microsoft

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
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SAP

  • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
  • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
  • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
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Pricing Details

Microsoft Dynamics 365

Starting Price

$44 per month

Editions & Modules

Microsoft Dynamics 365 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Business One

    Starting Price

    $99 per month

    Editions & Modules

    SAP Business One editions and modules pricing
    EditionModules
    Starter$110.001
    Limited$99.002
    Pro$132.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Microsoft

    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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    SAP

    As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
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    Usability

    Microsoft

    It's one of the greatest CRM systems on the market, in my opinion, and it combines lighter ERP functions with CRM. I believe it to be the greatest program that is user-friendly and in line with our demands, regardless of what I'm working with my information sets and on the cloud.
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    SAP

    I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
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    Reliability and Availability

    Microsoft

    No answers on this topic

    SAP

    The SAP Business One software is up and running every time
    you need it as it was planned. In more than 6 years that we have been
    using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
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    Performance

    Microsoft

    No answers on this topic

    SAP

    SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
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    Support Rating

    Microsoft

    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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    SAP

    I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
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    In-Person Training

    Microsoft

    No answers on this topic

    SAP

    The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
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    Online Training

    Microsoft

    No answers on this topic

    SAP

    Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
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    Implementation Rating

    Microsoft

    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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    SAP

    These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
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    Alternatives Considered

    Microsoft

    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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    SAP

    SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
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    Contract Terms and Pricing Model

    Microsoft

    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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    SAP

    No answers on this topic

    Scalability

    Microsoft

    No answers on this topic

    SAP

    For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
    Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
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    Professional Services

    Microsoft

    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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    SAP

    No answers on this topic

    Return on Investment

    Microsoft

    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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    SAP

    • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
    • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
    • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
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