What users are saying about
Top Rated
611 Ratings
11 Ratings
Top Rated
611 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4.8 out of 100

Likelihood to Recommend

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

ProContractor

ProContractor is a great fit if you are looking to make the jump to an ERP (accounting) system that offers a higher level of complexity and controls than what QuickBooks or Xero have to offer. However, some of those increased features of accounting controls, vendor compliance management, project contracting and documentation, come at the cost of lost integrations. ProContractor is completely siloed and does not openly communicate with other platforms (project management, bank accounts, etc).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Microsoft Dynamics 365
7.9
ProContractor
Customer data management / contact management
Microsoft Dynamics 365
8.5
ProContractor
Workflow management
Microsoft Dynamics 365
7.8
ProContractor
Territory management
Microsoft Dynamics 365
7.9
ProContractor
Opportunity management
Microsoft Dynamics 365
8.5
ProContractor
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics 365
8.0
ProContractor
Contract management
Microsoft Dynamics 365
7.4
ProContractor
Quote & order management
Microsoft Dynamics 365
7.4
ProContractor
Interaction tracking
Microsoft Dynamics 365
7.8
ProContractor
Channel / partner relationship management
Microsoft Dynamics 365
7.8
ProContractor

Customer Service & Support

Microsoft Dynamics 365
8.3
ProContractor
Case management
Microsoft Dynamics 365
8.6
ProContractor
Call center management
Microsoft Dynamics 365
7.9
ProContractor
Help desk management
Microsoft Dynamics 365
8.4
ProContractor

Marketing Automation

Microsoft Dynamics 365
7.9
ProContractor
Lead management
Microsoft Dynamics 365
8.2
ProContractor
Email marketing
Microsoft Dynamics 365
7.6
ProContractor

CRM Project Management

Microsoft Dynamics 365
8.0
ProContractor
Task management
Microsoft Dynamics 365
8.1
ProContractor
Billing and invoicing management
Microsoft Dynamics 365
8.1
ProContractor
Reporting
Microsoft Dynamics 365
7.7
ProContractor

CRM Reporting & Analytics

Microsoft Dynamics 365
8.1
ProContractor
Forecasting
Microsoft Dynamics 365
8.0
ProContractor
Pipeline visualization
Microsoft Dynamics 365
8.5
ProContractor
Customizable reports
Microsoft Dynamics 365
7.8
ProContractor

Customization

Microsoft Dynamics 365
8.1
ProContractor
Custom fields
Microsoft Dynamics 365
8.3
ProContractor
Custom objects
Microsoft Dynamics 365
8.1
ProContractor
Scripting environment
Microsoft Dynamics 365
8.1
ProContractor
API for custom integration
Microsoft Dynamics 365
7.9
ProContractor

Security

Microsoft Dynamics 365
8.9
ProContractor
Single sign-on capability
Microsoft Dynamics 365
9.0
ProContractor
Role-based user permissions
Microsoft Dynamics 365
8.8
ProContractor

Social CRM

Microsoft Dynamics 365
7.6
ProContractor
Social data
Microsoft Dynamics 365
7.5
ProContractor
Social engagement
Microsoft Dynamics 365
7.7
ProContractor

Integrations with 3rd-party Software

Microsoft Dynamics 365
8.1
ProContractor
Marketing automation
Microsoft Dynamics 365
8.1
ProContractor
Compensation management
Microsoft Dynamics 365
8.1
ProContractor

Platform

Microsoft Dynamics 365
7.0
ProContractor
Mobile access
Microsoft Dynamics 365
7.0
ProContractor

Human Resource Management

Microsoft Dynamics 365
ProContractor
5.0
Workflow for transfers, promotions, pay raises, etc.
Microsoft Dynamics 365
ProContractor
5.0
Organization and location management
Microsoft Dynamics 365
ProContractor
5.0

Payroll Management

Microsoft Dynamics 365
ProContractor
7.5
Pay calculation
Microsoft Dynamics 365
ProContractor
8.0
Off-cycle/On-Demand payment
Microsoft Dynamics 365
ProContractor
5.0
Benefit plan administration
Microsoft Dynamics 365
ProContractor
5.0
Direct deposit files
Microsoft Dynamics 365
ProContractor
9.0
Salary revision and increment management
Microsoft Dynamics 365
ProContractor
9.0
Reimbursement management
Microsoft Dynamics 365
ProContractor
9.0

Asset Management

Microsoft Dynamics 365
ProContractor
5.0
Tracking of all physical assets
Microsoft Dynamics 365
ProContractor
5.0

Reporting & Analytics

Microsoft Dynamics 365
ProContractor
3.8
Dashboards
Microsoft Dynamics 365
ProContractor
3.0
Standard reports
Microsoft Dynamics 365
ProContractor
8.0
Custom reports
Microsoft Dynamics 365
ProContractor
3.0
Data exportability
Microsoft Dynamics 365
ProContractor
1.0

Construction Project & Field Management

Microsoft Dynamics 365
ProContractor
3.3
Plan distribution & viewing
Microsoft Dynamics 365
ProContractor
4.0
Plan markups & sharing
Microsoft Dynamics 365
ProContractor
4.0
Issue tracking & punchlists
Microsoft Dynamics 365
ProContractor
3.9
Photo documentation
Microsoft Dynamics 365
ProContractor
2.6
Jobsite reports
Microsoft Dynamics 365
ProContractor
3.6
Document sharing
Microsoft Dynamics 365
ProContractor
2.9
RFI tools
Microsoft Dynamics 365
ProContractor
3.6
Collaboration & approvals
Microsoft Dynamics 365
ProContractor
1.0
As-built drawings
Microsoft Dynamics 365
ProContractor
1.0
Mobile app
Microsoft Dynamics 365
ProContractor
3.4
Submittal design and management
Microsoft Dynamics 365
ProContractor
2.7
Change orders
Microsoft Dynamics 365
ProContractor
7.0

Estimating

Microsoft Dynamics 365
ProContractor
8.0
Takeoff tools
Microsoft Dynamics 365
ProContractor
8.0
Job costing
Microsoft Dynamics 365
ProContractor
7.0
Cost databases
Microsoft Dynamics 365
ProContractor
7.0
Cost calculator
Microsoft Dynamics 365
ProContractor
9.0
Bid creation
Microsoft Dynamics 365
ProContractor
9.0

Pros

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

ProContractor

  • Lots of reports available to generate
Ben Morey | TrustRadius Reviewer

Cons

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

ProContractor

  • More of a project management "vibe".
  • Less spreadsheet and complex processes to do things.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

ProContractor

No score
No answers yet
No answers on this topic

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 10 answers
The application handles well in terms of maintaining your master data about customers and it provides you with the steps to form a lead to an actual order. Navigation is fairly easy and you can easily export data to Excel or call out a small graph if needed. The dashboard functionality provides some well-customized overviews for each business area so this a well-used tool for the business.
Anonymous | TrustRadius Reviewer

ProContractor

No score
No answers yet
No answers on this topic

Support Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 3 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

ProContractor

ProContractor 5.8
Based on 4 answers
ProContractor support has gone through good times and bad times. However, now that ViewPoint is owned by Trimble the support has been great and stable. Support is good to respond on average urgency tickets. The only complaint is that for urgent tickets communication can be slow even though the support team is working on the issue.
Anonymous | TrustRadius Reviewer

Implementation Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

ProContractor

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

ProContractor

Procore beats Viewpoint hands down but can integrate well with Viewpoint Vista accounting software. I think that if the Viewpoint software was more flexible if they were more interested in patches, updates, and hearing customer feedback in the way the Procore does, that they would actually have the opportunity to corner the market.
Anonymous | TrustRadius Reviewer

Return on Investment

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

ProContractor

  • Procontractor allows our company to visualize the site and figure out the problematic areas that can't be seen just from plans.
Matt Snow | TrustRadius Reviewer

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ProContractor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Microsoft Dynamics 365
8.4
ProContractor
4.5

Likelihood to Renew

Microsoft Dynamics 365
7.9
ProContractor

Usability

Microsoft Dynamics 365
7.9
ProContractor

Support Rating

Microsoft Dynamics 365
9.0
ProContractor
5.8

Online Training

Microsoft Dynamics 365
7.5
ProContractor

Implementation Rating

Microsoft Dynamics 365
9.2
ProContractor

Add comparison